Servicing Itsm
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Servicing Itsm
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Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2013-12
Servicing Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12 with Computers categories.
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog--this book is a service catalog!" "We really struggled to identify and pull our IT services together until we saw this material--it saved us months!" "With this material, we can finally tell the business what IT actually delivers to them!" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!" "One can put together an entire IT service management operation just from the service descriptions in this book!"
Implementing Itsm
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Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2014-03-05
Implementing Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-05 with Computers categories.
The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!
Measuring Itsm
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Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2013-12
Measuring Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12 with Computers categories.
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: - Defining and building a comprehensive metrics program - Metrics that are the most important and how to calculate them - How to measure your IT services - Tips and suggestions for what to do if inadequate tools and reporting exist - Suggested approach for how to build your metrics program step-by-step In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! "A comprehensive guide for building any service management metrics program with all the information you need in one place!" "No theory here . . . this gives us real metrics we can easily go after." "A fantastic addition to our IT service management solution set!"
The Itsm Process Design Guide
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Author : Donna Knapp
language : en
Publisher: J. Ross Publishing
Release Date : 2010-08-15
The Itsm Process Design Guide written by Donna Knapp and has been published by J. Ross Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-15 with Business & Economics categories.
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Architecting Itsm
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Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2014
Architecting Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Computers categories.
Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructure--until this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver? Get it all here. This book lists the CI types, toolset descriptions, detailed roles and activities, and much more. Get a firm handle on the data, functions, services, processes, organization, and technologies all needed to effectively build and operate a complete IT service management infrastructure. Explore approaches for reviewing and assessing your current toolsets, data, processes, and services. See where gaps might exist. Find areas that might be missing tools or have too many tools doing similar functions. Validate IT service management roles and activities. "One can put together an entire IT service management operation just from the descriptions in this book!" "If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!"
It Service Management
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Author : Jan Van Bon
language : en
Publisher:
Release Date : 2004
It Service Management written by Jan Van Bon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
On cover: ITSM Library [IT services management library]. Supersedes all previous eds.. Also available in other languages.
The Official Introduction To The Itil Service Lifecycle
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Author : OGC - Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
The Official Introduction To The Itil Service Lifecycle written by OGC - Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Introduction To The Itil Service Lifecycle
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Author : Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2010-05-12
Introduction To The Itil Service Lifecycle written by Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-12 with Business & Economics categories.
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Mastering System Center 2012 Operations Manager
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Author : Bob Cornelissen
language : en
Publisher: John Wiley & Sons
Release Date : 2012-11-06
Mastering System Center 2012 Operations Manager written by Bob Cornelissen and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-06 with Computers categories.
An essential guide on the latest version of Microsoft's server management tool Microsoft's powerful Mastering System Center 2012 Operations Manager introduces many exciting new and enhanced feature sets that allow for large-scale management of mission-critical servers. This comprehensive guide provides invaluable coverage to help organizations monitor their environments across computers, network, and storage infrastructures while maintaining efficient and effective service levels across their applications. Provides intermediate and advanced coverage of all aspects of Systems Center 2012 Operations Manager, including designing, planning, deploying, managing, maintaining, and scripting Operations Manager Offers a hands-on approach by providing many real-world scenarios to show you how to use the tool in various contexts Anchors conceptual explanations in practical application Mastering System Center 2012 Operations Manager clearly shows you how this powerful server management tool can best be used to serve your organization's needs.
Combining Itil And Lean The Pursuit Of Perfection Through Continuous Improvement
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Author : Alexandra Arbter
language : en
Publisher: GRIN Verlag
Release Date : 2022-11-11
Combining Itil And Lean The Pursuit Of Perfection Through Continuous Improvement written by Alexandra Arbter and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-11 with Business & Economics categories.
Master's Thesis from the year 2015 in the subject Business economics - Business Management, Corporate Governance, grade: 1, University of Applied Sciences Burgenland (Department Information Technology and Information Management), language: English, abstract: An increasing competitive market in service businesses is driving multinational corporations (MNCs) to implement business improvement philosophies and methodologies in order to address customer requirements for better quality service and organizational demands for rising profit margins through cost reduction. The Information Technology Infrastructure Library (ITIL) has been implemented by various MNCs, in full or as per business requirements, in order to manage and control their processes more effectively. However, due to dynamic economic influences in recent year’s these companies require to step up in their ability to become more agile and continuously improve their processes in order to react in an agile way to shifting market demands. Although ITIL stands for a framework of best practices, it neglects a clear customer value proposition and provides only limited significance towards change. Lean, on the other hand, is a management methodology that has been suggested as a means to resolve these problems, by reducing costs, increase productivity and becoming more agile within daily business routines. Lean’s application within ITIL is becoming progressively popular among researchers, but despite the application of Lean approaches to different contexts within manufacturing industries, the specifics of Information Technology Service Management (ITSM) in the services industries remains largely untested. Focus of this study is worldwide the service delivery industry of MNCs, which present complex process driven industries. The aim is to determine in which relation or what kind of potential there is for a hybrid ITIL seven-step improvement process and Lean model, in order to accomplish a more agile continual service improvement approach.