Implementing Itsm
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Implementing Itsm
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Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2014-03-05
Implementing Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-05 with Computers categories.
The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!
An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application
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Author : Jane Jurkscheit
language : en
Publisher: GRIN Verlag
Release Date : 2012-11-27
An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application written by Jane Jurkscheit and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-27 with Computers categories.
Master's Thesis from the year 2012 in the subject Computer Science - Commercial Information Technology, grade: 68 von 70 (ca. 1,3), University of East London, course: Informatik - Wirtschaftsinformatik, BWL, ITIL, language: English, abstract: To ensure the quality of the IT environment for the future the majority of IT managers followed a strategy to introduce an IT change and release management application in the past few years. The present thesis researches if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change and release management application and will moreover find further success factors. This is done with help of five hypothesises. The five hypothesises are based on the HR change management issues, on the ITIL® reference model and on general process issues. The HR change management offers with the eight step model of Kotter critical success factor for changes in the business. Publications of Kotter are used to illustrate that the described success factors lead to successful HR change implementation. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation and are used for a research for the effectiveness of this model. The ITIL® reference model and process issues publications of the official ITIL® source and literature of Laudon & Laudon are used for the present thesis. In addition other researchers in this field are important mentioned as well. Subsequent to that, the findings were integrated into the questionnaire and the interviews and used as well get an initial assessment. The mixture of the qualitative and quantitative approaches uses the strengths of both methods. The given answers strongly depend on the respondent’s point of view. It becomes clear that a successful implementation of an IT change and release management application comes not only from the implementation of the HR change management issues but also from the implementation of the IT issues. The combination of HR and IT issues with their specialised success factors is the best way to gain a successful IT change and release management implementation. But the research discovered further improvements and optimisations which mainly deal with redesigned processes. The process redesigns based on modification on the ITIL® reference model to optimise the IT change process. The optimisations include a skip of the formal RfC request form to shorten the whole process-chain during the application of an IT change. Furthermore an implementation of a key technical employee should be deploy to authorise the IT change instead of an authorisation of the central positioned change manager.
An Efficient Holistic Implementation Plan Of The Itil Framework Version 3 For Smb
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Author : Jochen Höfenstock
language : en
Publisher: GRIN Verlag
Release Date : 2009-11-23
An Efficient Holistic Implementation Plan Of The Itil Framework Version 3 For Smb written by Jochen Höfenstock and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-23 with Computers categories.
Diploma Thesis from the year 2009 in the subject Computer Science - Commercial Information Technology, grade: 2, Fachhochschule des bfi Wien GmbH (Projektmanagement und Informationstechnik), language: English, abstract: The IT Infrastructure Library (ITIL) framework is a defacto standard for a holistic Service Management approach. In its third version a five stage lifecycle model provides principles, roles, processes and functions next to a plurality of information for the history of a service from the cradle to the grave. Preceding activities ensure an efficient implementation of ITIL framework for different kinds of management systems used by IT departments or service providers for small and medium-sized business (SMB). This master thesis reviews the corresponding theory of ITIL and organisational change management as well as project management methods necessary for ITIL framework implementation. Most small and medium-sized businesses rush into the implementation of ITIL framework because an essential analytic planning was not or ineffectually done. The dependences and coherences between the Service Strategy, Service Design, Service Transition, Service Operation as well as Continual Service Improvement allege how to efficiently implement the holistic ITIL framework. Based on a survey of SMBs experiences and level of organisational maturity this information gets combined and framed in an implementation plan in due consideration of all coherences and dependencies to assure optimum quality of implementation. With such a plan, SMBs are in a position to generate as much as possible achievement compared with an adequate scale of effort. SMB has also the assurance that only the appropriate parts of ITIL framework are affected for its System or Service Management approach. The chain of causation starts with a summary of all five ITIL lifecycle stages and its interfaces next to a survey of SMB’s experiences with such a framework and level of organisational maturity. It ends with an implementation plan based on the participators statements and adequate project management methods for definition of objectives, pinpointing of dependencies, object and work breakdown structures and environment analysis. My major conclusion of this master thesis is that costs saving characteristics of ITIL framework do not appear by ITIL framework implementation. They appear in case of consistent application.
Combining Itil And Lean The Pursuit Of Perfection Through Continuous Improvement
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Author : Alexandra Arbter
language : en
Publisher: GRIN Verlag
Release Date : 2022-11-11
Combining Itil And Lean The Pursuit Of Perfection Through Continuous Improvement written by Alexandra Arbter and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-11 with Business & Economics categories.
Master's Thesis from the year 2015 in the subject Business economics - Business Management, Corporate Governance, grade: 1, University of Applied Sciences Burgenland (Department Information Technology and Information Management), language: English, abstract: An increasing competitive market in service businesses is driving multinational corporations (MNCs) to implement business improvement philosophies and methodologies in order to address customer requirements for better quality service and organizational demands for rising profit margins through cost reduction. The Information Technology Infrastructure Library (ITIL) has been implemented by various MNCs, in full or as per business requirements, in order to manage and control their processes more effectively. However, due to dynamic economic influences in recent year’s these companies require to step up in their ability to become more agile and continuously improve their processes in order to react in an agile way to shifting market demands. Although ITIL stands for a framework of best practices, it neglects a clear customer value proposition and provides only limited significance towards change. Lean, on the other hand, is a management methodology that has been suggested as a means to resolve these problems, by reducing costs, increase productivity and becoming more agile within daily business routines. Lean’s application within ITIL is becoming progressively popular among researchers, but despite the application of Lean approaches to different contexts within manufacturing industries, the specifics of Information Technology Service Management (ITSM) in the services industries remains largely untested. Focus of this study is worldwide the service delivery industry of MNCs, which present complex process driven industries. The aim is to determine in which relation or what kind of potential there is for a hybrid ITIL seven-step improvement process and Lean model, in order to accomplish a more agile continual service improvement approach.
Implementing And Improving Itsm
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Author : Jeffrey Tefertiller
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2018-07-14
Implementing And Improving Itsm written by Jeffrey Tefertiller and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-14 with categories.
This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program. This is the second edition, offered in full color.
Itil Foundation All In One Exam Guide
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Author : Jim Davies
language : en
Publisher: McGraw Hill Professional
Release Date : 2016-08-05
Itil Foundation All In One Exam Guide written by Jim Davies and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-05 with Computers categories.
Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference. ITIL Foundation All-in-One Exam Guide takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL. Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you’re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges. ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant Jim Davies, ITSM UK’s 2013 Trainer of the Year and ITIL Champion provides his “10 Commandments” of IT Service Management
Itil Small Scale Implementation
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Author : Sharon Taylor
language : en
Publisher: The Stationery Office
Release Date : 2006-01-26
Itil Small Scale Implementation written by Sharon Taylor and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-01-26 with Business & Economics categories.
Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).
Ibm Systems Journal
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Author :
language : en
Publisher:
Release Date : 2007
Ibm Systems Journal written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Computers categories.
Management Des Strat Gies D Couvrir
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Author :
language : en
Publisher:
Release Date : 2005
Management Des Strat Gies D Couvrir written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Accounting categories.
Managing Oracle Fusion Applications
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Author : Richard Bingham
language : en
Publisher: McGraw Hill Professional
Release Date : 2011-06-07
Managing Oracle Fusion Applications written by Richard Bingham and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-07 with Computers categories.
Master Oracle Fusion Applications Administer a fully integrated application management framework across your enterprise using the detailed information contained in this Oracle Press guide. Managing Oracle Fusion Applications first explains key principles and then logically groups utilities into practical, ready-to-use toolboxes. Learn how to build lifecycle models, deliver dynamic business intelligence, optimize performance, mitigate risk, and integrate the latest Web 2.0 and social networking features. Compliance, security, and testing techniques are also covered in this comprehensive resource. Understand the components and architecture of Oracle Fusion Applications Plan, develop, and implement an effective application management plan Resolve reliability issues with Oracle Enterprise Manager Configure and deploy applications from the Oracle WebLogic Server Administration Console Adjust run-time parameters using Java Management Extensions and MBeans Generate and distribute reports using Oracle Business Intelligence 11g Establish solid user authentication, access control, and data protection policies Work with Oracle Fusion Governance, Risk, and Compliance Intelligence