It Service Management
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It Service Management
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Author : Jan Van Bon
language : en
Publisher:
Release Date : 2004
It Service Management written by Jan Van Bon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
On cover: ITSM Library [IT services management library]. Supersedes all previous eds.. Also available in other languages.
Servicing Itsm
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Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2013-12
Servicing Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12 with Computers categories.
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog--this book is a service catalog!" "We really struggled to identify and pull our IT services together until we saw this material--it saved us months!" "With this material, we can finally tell the business what IT actually delivers to them!" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!" "One can put together an entire IT service management operation just from the service descriptions in this book!"
A Practical Guide To Service Management
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Author : Keith D. Sutherland
language : en
Publisher: Packt Publishing Ltd
Release Date : 2023-10-13
A Practical Guide To Service Management written by Keith D. Sutherland and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-13 with Computers categories.
Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.
The Guide To It Service Management
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Author : Jan Van Bon
language : en
Publisher: Addison Wesley Longman
Release Date : 2002
The Guide To It Service Management written by Jan Van Bon and has been published by Addison Wesley Longman this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Computers categories.
The book will provide readers with the state of the art insights and developments in the field of ITSM.
Foundations Of It Service Management
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Author : itSMF - the IT Service Management Forum
language : en
Publisher: Van Haren Publishing
Release Date : 2005-09-26
Foundations Of It Service Management written by itSMF - the IT Service Management Forum and has been published by Van Haren Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-09-26 with Business & Economics categories.
This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.
The Shortcut Guide To It Service Management And Automation
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Author : Rebecca Herold
language : en
Publisher: Realtimepublishers.com
Release Date : 2008
The Shortcut Guide To It Service Management And Automation written by Rebecca Herold and has been published by Realtimepublishers.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computers categories.
It Service Management
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Author : Van Haren Publishing
language : en
Publisher: Van Haren Publishing
Release Date : 2007
It Service Management written by Van Haren Publishing and has been published by Van Haren Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.
Servicenow S Intelligent It Service Management
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Author : Saaniya Chugh
language : en
Publisher: Apress
Release Date : 2025-09-07
Servicenow S Intelligent It Service Management written by Saaniya Chugh and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-09-07 with Computers categories.
!--StartFragment -- This book explores how ServiceNow’s AI capabilities are reshaping IT Service Management by enabling smarter, faster, and more efficient service delivery. It provides a practical guide to leveraging features like Predictive Intelligence, Virtual Agents, and Now Assist to elevate traditional ITSM processes. Emphasizing the importance of strategic planning and thoughtful implementation, it equips organizations to drive intelligent automation and achieve a seamless AI-powered transformation. Designed as a practical guide for IT administrators and decision-makers, this book provides actionable strategies and insights—from understanding ServiceNow's AI-driven innovations to implementing a robust ITSM framework. With step-by-step instructions and real-world examples, it equips you with the skills and resources necessary to harness AI's full potential, drive operational excellence, and align your IT services with your organization's strategic goals in the digital era. You Will: Learn how !--StartFragment --ServiceNow’s AI capabilities can transform IT Service Management (ITSM) and its key benefits. Study real-world case studies demonstrating AI's impact on IT service delivery. !--StartFragment --Explore insights to navigate challenges and ensure a seamless AI adoption journey on your ServiceNow platform!--EndFragment --. Who This Book is for: IT Service Management (ITSM) managers, IT Managers and IT Leaders
It Service Management
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Author : Jan Van Bon
language : en
Publisher: Van Haren Publishing
Release Date : 2002
It Service Management written by Jan Van Bon and has been published by Van Haren Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Computer service industry categories.
Implementing Itsm
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Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2014-05-09
Implementing Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-09 with Computers categories.
The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!