Service Operation
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Service Operation
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Author : Great Britain. Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
Service Operation written by Great Britain. Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
This publication provides best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
Service Operations Management Second Edition
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Author : David W. Parker
language : en
Publisher: Edward Elgar Publishing
Release Date : 2018-06-29
Service Operations Management Second Edition written by David W. Parker and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-29 with Business & Economics categories.
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Management Of Service Operations
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Author : W. Earl Sasser
language : en
Publisher: Allyn & Bacon
Release Date : 1978
Management Of Service Operations written by W. Earl Sasser and has been published by Allyn & Bacon this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with Business & Economics categories.
Textbook on operational management in the service sector - presents case studies concerning service delivery systems in the USA, and discussing business organization, capacity management, and management techniques for service operations. Illustrations and statistical tables.
Service Operations Management Ebook O4
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Author : Robert Johnston
language : en
Publisher: Pearson Higher Ed
Release Date : 2012-08-07
Service Operations Management Ebook O4 written by Robert Johnston and has been published by Pearson Higher Ed this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-07 with Business & Economics categories.
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Service Operations Management
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Author : Robert Johnston
language : en
Publisher: Pearson Education
Release Date : 2008
Service Operations Management written by Robert Johnston and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery."Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback." Geoffrey Plumb, Senior Lecturer, Staffordshire University"Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context."Andrea Vinelli, Professor of Operations Management, University of Padova, Italy
Service Operation Complete Self Assessment Guide
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Author : Gerardus Blokdyk
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2017-07-30
Service Operation Complete Self Assessment Guide written by Gerardus Blokdyk and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-30 with categories.
What about Service Operation Analysis of results? Is the Service Operation process severely broken such that a re-design is necessary? Is maximizing Service Operation protection the same as minimizing Service Operation loss? How did the Service Operation manager receive input to the development of a Service Operation improvement plan and the estimated completion dates/times of each activity? How will you know that the Service Operation project has been successful? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Service Operation assessment. All the tools you need to an in-depth Service Operation Self-Assessment. Featuring 868 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Operation improvements can be made. In using the questions you will be better able to: - diagnose Service Operation projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Operation and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Operation Scorecard, you will develop a clear picture of which Service Operation areas need attention. Included with your purchase of the book is the Service Operation Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.
Service Operation Complete Self Assessment Guide
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2017-07-22
Service Operation Complete Self Assessment Guide written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-22 with categories.
What about Service Operation Analysis of results? Is the Service Operation process severely broken such that a re-design is necessary? Is maximizing Service Operation protection the same as minimizing Service Operation loss? How did the Service Operation manager receive input to the development of a Service Operation improvement plan and the estimated completion dates/times of each activity? How will you know that the Service Operation project has been successful? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Service Operation assessment. All the tools you need to an in-depth Service Operation Self-Assessment. Featuring 868 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Operation improvements can be made. In using the questions you will be better able to: - diagnose Service Operation projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Operation and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Operation Scorecard, you will develop a clear picture of which Service Operation areas need attention. Included with your purchase of the book is the Service Operation Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.
Successful Service Operations Management
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Author : Richard Metters
language : en
Publisher:
Release Date : 2006
Successful Service Operations Management written by Richard Metters and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Customer services categories.
Service Operations Management
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Author : James A. Fitzsimmons
language : en
Publisher: McGraw-Hill College
Release Date : 1982-01-01
Service Operations Management written by James A. Fitzsimmons and has been published by McGraw-Hill College this book supported file pdf, txt, epub, kindle and other format this book has been release on 1982-01-01 with Business & Economics categories.
Includes index.
Annual Report
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Author :
language : en
Publisher:
Release Date : 1899
Annual Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1899 with United States categories.