Service Operations Management
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Service Operations Management Second Edition
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Author : David W. Parker
language : en
Publisher: Edward Elgar Publishing
Release Date : 2018-06-29
Service Operations Management Second Edition written by David W. Parker and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-29 with Business & Economics categories.
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Service Operations Management
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Author : Robert Johnston
language : en
Publisher: Pearson Education
Release Date : 2008
Service Operations Management written by Robert Johnston and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery."Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback." Geoffrey Plumb, Senior Lecturer, Staffordshire University"Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context."Andrea Vinelli, Professor of Operations Management, University of Padova, Italy
Service Operations Management
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Author : James A. Fitzsimmons
language : en
Publisher: McGraw-Hill College
Release Date : 1982-01-01
Service Operations Management written by James A. Fitzsimmons and has been published by McGraw-Hill College this book supported file pdf, txt, epub, kindle and other format this book has been release on 1982-01-01 with Business & Economics categories.
Includes index.
Service Operations Management
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Author : Robert Johnston
language : en
Publisher: Financial Times/Prentice Hall
Release Date : 2001
Service Operations Management written by Robert Johnston and has been published by Financial Times/Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Customer services categories.
Limp Blurb Johnston: Service Operations Management Approved version This major new text provides a refreshingly new, comprehensive and balanced introduction to Service Operations Management. Building on the basic principles of operations management, the book examines the operations decisions that managers may face in managing their resources and delivering services to their customers. Although the emphasis is on operations, the text also recognizes the impact of other management functions on service delivery. Indeed, the key issue of service delivery is the prime focus of the book. Requiring only basic knowledge of operations mangement theory, the book is easy-to-read and accessible to undergraduates as well as practising managers. As such, Service Operations Management' will be an invaluable guide to students and managers confronting operational issues in service management. Key features: * Provides a valuable operations management perspective on a large and growing, yet hitherto neglected area; * Includes international examples from many types of organizations, such as: public sector, voluntary, mass transport services, professional services, retailers, internet services, tourism and hospitality to reflect the diversity of the service sector; * Combines a practical approach with detailed theoretical underpinning to provide balanced coverage; * Accessible - the contents are structured around 5 key tasks, thus breaking the subject into manageable chunks; * Pedagogical features - each chapter provides: definitions of key terms and constructs; identifies key operations management issues; highlights a number of questions, ideas, frameworks, approachesand techniques showing how managers can improve their performance; real world illustrations; chapter summaries; case exercises; Further questions and reading; * Instructors' Manual. Picture caption Front cover Spine Back Cover Full ISBN 0173-63922-6
Service Operations Management Ebook O4
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Author : Robert Johnston
language : en
Publisher: Pearson Higher Ed
Release Date : 2012-08-07
Service Operations Management Ebook O4 written by Robert Johnston and has been published by Pearson Higher Ed this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-07 with Business & Economics categories.
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Management Of Service Operations
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Author : W. Earl Sasser
language : en
Publisher: Allyn & Bacon
Release Date : 1978
Management Of Service Operations written by W. Earl Sasser and has been published by Allyn & Bacon this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with Business & Economics categories.
Textbook on operational management in the service sector - presents case studies concerning service delivery systems in the USA, and discussing business organization, capacity management, and management techniques for service operations. Illustrations and statistical tables.
Successful Service Operations Management
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Author : Richard Metters
language : en
Publisher:
Release Date : 2006
Successful Service Operations Management written by Richard Metters and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Customer services categories.
Public Service Operations Management
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Author : Zoe Radnor
language : en
Publisher: Routledge
Release Date : 2015-07-30
Public Service Operations Management written by Zoe Radnor and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-30 with Business & Economics categories.
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Service Operations Management
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Author : Robert G. Murdick
language : en
Publisher: Prentice Hall
Release Date : 1990
Service Operations Management written by Robert G. Murdick and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Service Operations Management
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Author : Roger W. Schmenner
language : en
Publisher: Macmillan College
Release Date : 1995
Service Operations Management written by Roger W. Schmenner and has been published by Macmillan College this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.