Successful Service Operations Management
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Successful Service Operations Management
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Author : Richard Metters
language : en
Publisher: South Western Educational Publishing
Release Date : 2007-12
Successful Service Operations Management written by Richard Metters and has been published by South Western Educational Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12 with Customer services categories.
Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system.
Successful Service Operations Management
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Author : Richard Metters
language : en
Publisher: Thomson South-Western
Release Date : 2006
Successful Service Operations Management written by Richard Metters and has been published by Thomson South-Western this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Customer services categories.
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers tools for everyday operation.
Service Operations Management Second Edition
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Author : David W. Parker
language : en
Publisher: Edward Elgar Publishing
Release Date : 2018-06-29
Service Operations Management Second Edition written by David W. Parker and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-29 with Business & Economics categories.
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Successful Service Operations Management
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Author :
language : en
Publisher:
Release Date : 2012
Successful Service Operations Management written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
Successful Service Operations Management
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Author :
language : en
Publisher:
Release Date : 2012
Successful Service Operations Management written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
Successful Service Operations Management
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Author : Rodney Rhoades
language : en
Publisher: Wadsworth
Release Date : 2005
Successful Service Operations Management written by Rodney Rhoades and has been published by Wadsworth this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with categories.
A text for students who are planning careers in the life or health sciences, at various levels of preparation. Early background chapters on the scientific method, basic chemistry, physics, and molecular and cell biology are useful for students with no college-level science. Underlying principles of anatomy are explained throughout, though emphasis is on function rather than structure. Chapters progress from the molecular-cellular level through biological control systems to integrated organ function. Includes color diagrams and photos, chapter summaries, review quizes and questions, key terms, margin icons, a glossary, and an appendix of medical terminology. This third edition offers critical thinking questions, opening vignettes, new focus boxes on current research, and new chapters on the immune response and environmental physiology. Annotation copyrighted by Book News, Inc., Portland, OR
Successful Service Operations Management
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Author : Richard Metters
language : de
Publisher:
Release Date : 2003
Successful Service Operations Management written by Richard Metters and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with categories.
Service Operations Management Ebook O4
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Author : Robert Johnston
language : en
Publisher: Pearson Higher Ed
Release Date : 2012-08-07
Service Operations Management Ebook O4 written by Robert Johnston and has been published by Pearson Higher Ed this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-07 with Business & Economics categories.
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Service Operations Management
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Author : Robert Johnston
language : en
Publisher: Pearson Education
Release Date : 2008
Service Operations Management written by Robert Johnston and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery."Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback." Geoffrey Plumb, Senior Lecturer, Staffordshire University"Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context."Andrea Vinelli, Professor of Operations Management, University of Padova, Italy
Nada S Automotive Executive
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Author :
language : en
Publisher:
Release Date : 1995
Nada S Automotive Executive written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Automobile industry and trade categories.