Telephone Techniques

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Telephone Techniques

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Author : Dorothy A. Neal
language : en
Publisher: McGraw-Hill/Glencoe
Release Date : 1991

Telephone Techniques written by Dorothy A. Neal and has been published by McGraw-Hill/Glencoe this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.

Telephone Techniques

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Author : Dorothy Neal
language : en
Publisher: McGraw-Hill/Irwin
Release Date : 1997-11

Telephone Techniques written by Dorothy Neal and has been published by McGraw-Hill/Irwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-11 with Business & Economics categories.

This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The program includes a consumable text-workbook, an instructor's manual and key, and a 40-minute videotape. In addition to the content listed below, the text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

Telephone Tips That Sell

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Author : Art Sobczak
language : en
Publisher: Business By Phone Inc
Release Date : 1996-04

Telephone Tips That Sell written by Art Sobczak and has been published by Business By Phone Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-04 with Business & Economics categories.

In Telephone Tips That Sell , Art Sobczak gives you proven, time-tested, real world, common sense techniques for using the phone in all parts of the sales process. Every salesperson uses the phone . . . whether it be to prospect, service, manage accounts, or handle the entire sales process -- this book helps you to do it easier, more successfully, and helps you eliminate that morale-shattering rejection that stops many salespeople from picking up the phone.

The New Office Professional S Handbook

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Author : American Heritage Dictionary
language : en
Publisher: Houghton Mifflin Harcourt
Release Date : 2001

The New Office Professional S Handbook written by American Heritage Dictionary and has been published by Houghton Mifflin Harcourt this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.

Provides information on career development, the online office, document creation, telecommunications, business English, business law, information management, and other topics.

Practice Management For Dental Hygienists

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Author : Esther K. Andrews
language : en
Publisher: Lippincott Williams & Wilkins
Release Date : 2007

Practice Management For Dental Hygienists written by Esther K. Andrews and has been published by Lippincott Williams & Wilkins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Medical categories.

This textbook prepares dental hygiene students and dental hygienists to handle the business and operational aspects of the dental office. The book teaches students how a dental office functions from an operational standpoint and how dental hygienists, as licensed professionals, fit into that operation. Major sections cover basics of dentistry and dental law, office management, applied communications, and employability skills. To accommodate a two-credit course, the text is concise and focuses on exercise-based learning. Each chapter includes workbook exercises, study questions, critical thinking activities, case studies, and RDH board practice questions, as well as selected references, Websites, and student activities.

Collection Management Handbook

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Author : A. Michael Coleman
language : en
Publisher: John Wiley & Sons
Release Date : 2004-04-12

Collection Management Handbook written by A. Michael Coleman and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-04-12 with Business & Economics categories.

You don’t have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that’s the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry’s top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday’s dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers. Order your copy today!

How To Give Good Phone

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Author : Lisa Collier Cool
language : en
Publisher: Plume Books
Release Date : 1988

How To Give Good Phone written by Lisa Collier Cool and has been published by Plume Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Business & Economics categories.

Effective telephone communication is vital to the successful executive, ambitious newcomer and job applicant. This total guide to telephone success employs step-by-step programs, anecdotes, examples and quotes from successful businesswomen and men.

Gower Handbook Of Customer Service

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Author : Peter Murley
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 1997

Gower Handbook Of Customer Service written by Peter Murley and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.

This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.

Kinn S Medical Assisting Fundamentals E Book

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Author : Brigitte Niedzwiecki
language : en
Publisher: Elsevier Health Sciences
Release Date : 2021-10-21

Kinn S Medical Assisting Fundamentals E Book written by Brigitte Niedzwiecki and has been published by Elsevier Health Sciences this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-21 with Medical categories.

Master the clinical and administrative competencies you need to succeed as a Medical Assistant! Kinn's Medical Assisting Fundamentals, 2nd Edition covers the administrative and clinical knowledge, skills, and procedures that are essential to patient care. A reader-friendly approach and focus on foundational content — including medical terminology, anatomy and physiology, basic math calculations, and soft skills — provide a solid foundation for the key skills and procedures at the heart of Medical Assisting practice. An applied learning approach organizes content around realistic case scenarios. The 2nd edition adds coverage of intravenous procedures, catheterization, and limited-scope radiography to address competencies approved in many states. This practical text will prepare you to launch a successful Medical Assisting career! - Easy-to-understand writing style is appropriate for all levels of learners in all types of Medical Assisting programs. - Emphasis on foundational content includes in-depth coverage of anatomy and physiology, medical terminology, basic math calculations, and job readiness to build a strong base of knowledge. - Illustrated, step-by-step procedure boxes demonstrate how to perform and document key administrative and clinical skills. - Content supports Medical Assisting certification test plans to help you prepare for board examinations. - Real-world scenario in each chapter presents a situation for you to follow as you read through the material, helping you understand and apply key concepts as they are presented. - Learning features include key terms and definitions, Being Professional boxes, study tips, critical thinking exercises, and review and summary sections, all focusing on developing the soft skills that employers seek when hiring. - Chapter learning tools include terms with definitions, study tips, critical thinking boxes, and review and summary sections. - Medical Terminology boxes highlight chapter-related medical terms to help you learn word parts, pronunciation, and definitions. - Evolve website includes skills videos, chapter quizzes, five practice certification exams, and a portfolio builder. - NEW chapters on intravenous procedures and limited-scope radiography provide coverage of expanded Medical Assisting functions approved in many states. - NEW! Expanded content addresses behavioral health, catheterization procedures, disease states, medical office organization, expanding MA roles, and more.

Powerful Telephone Skills

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Author : Bus Desk
language : en
Publisher:
Release Date : 1993

Powerful Telephone Skills written by Bus Desk and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.

Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.