Powerful Telephone Skills

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Powerful Telephone Skills

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Author :
language : en
Publisher:
Release Date : 2004

Powerful Telephone Skills written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Telephone etiquette categories.

How To Develope Powerful Telephone Skills

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Author : Dartnell Corporation
language : en
Publisher:
Release Date : 1997

How To Develope Powerful Telephone Skills written by Dartnell Corporation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Telephone in business categories.

Every time you talk on the phone, you create an impression of yourself & your organization. This hands-on workbook shows you how to develop habits that help you use the phone as the powerful communication tool that it is. By the time you've completed the five short self-training sessions, you'll have improved your professional image & learned to use your time on the phone more effectively. Workbook sections include: * Understanding The Basic, But Essential, Phone Skills. * Polishing Your Telephone Personality. * Building Your Listening Skills. * Making Those Tough Calls. * Managing Your Phone Time. Each of the five short self- training sessions can be completed in about 20 minutes; you can even go through the workbook as a department. You'll find quizzes that help you assess your skills to see where you need to improve, real-life case studies, personal productivity exercises, & an action plan that you can customize to your job.

How To Develop Powerful Telephone Skills

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Author : Dartnell Corp
language : en
Publisher: Dartnell
Release Date : 1997-01-01

How To Develop Powerful Telephone Skills written by Dartnell Corp and has been published by Dartnell this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-01-01 with categories.

Telephone Techniques

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Author : Dorothy Neal
language : en
Publisher: McGraw-Hill/Irwin
Release Date : 1997-11

Telephone Techniques written by Dorothy Neal and has been published by McGraw-Hill/Irwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-11 with Business & Economics categories.

This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The program includes a consumable text-workbook, an instructor's manual and key, and a 40-minute videotape. In addition to the content listed below, the text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

A Guide To Customer Service Skills For The Help Desk Professional

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Author : Donna Knapp
language : en
Publisher:
Release Date : 1999

A Guide To Customer Service Skills For The Help Desk Professional written by Donna Knapp and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.

This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.

Powerful Communication Skills

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Author : Colleen McKenna
language : en
Publisher:
Release Date : 1997

Powerful Communication Skills written by Colleen McKenna and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.

Speak Up Show Up And Stand Out The 9 Communication Rules You Need To Succeed

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Author : Loretta Malandro
language : en
Publisher: McGraw Hill Professional
Release Date : 2014-11-21

Speak Up Show Up And Stand Out The 9 Communication Rules You Need To Succeed written by Loretta Malandro and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-21 with Business & Economics categories.

MASTER A NEW WAY OF COMMUNICATING TO BUILD INFLUENCE AND ACHIEVE UNPARALLELED SUCCESS Speak Up, Show Up, and Stand Out provides the rules for exemplary business communication. This lean and effective guide isn’t just about choosing the right words; it's a whole new way of communicating to achieve unparalleled success. It offers the tools and skills readers need to build influence, deliver results, and significantly increase their communication effectiveness.

Motivation And Goal Setting

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Author :
language : en
Publisher:
Release Date : 1993

Motivation And Goal Setting written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.

The ideal guide for anyone--supervisor, manager, or business owner--who wants to achieve goals and must inspire others to attain goals as well, this book helps people set goals and create action plans for reaching them.

The Electrical Engineer

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Author :
language : en
Publisher:
Release Date : 1897

The Electrical Engineer written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1897 with Electrical engineering categories.

Counseling Criminal Justice Offenders

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Author : Ruth Masters
language : en
Publisher: Edwin Mellen Press
Release Date : 1993

Counseling Criminal Justice Offenders written by Ruth Masters and has been published by Edwin Mellen Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Social Science categories.

Designed to provide students and criminal justice workers with a practical preparation for interfacing with offenders, Counselling Criminal Justice Offenders recognizes that individuals who counsel offenders in the criminal justice system often have not had the extensive training of a licensed psychologist. This book is intended for anyone who finds himself/herself counseling offenders on the front lines as a result of employment in the criminal justice system. It is designed to give students and criminal justice workers an understanding of the criminal justice offender and his/her problems, the counseling process including laws criminal justice counselors must know, proven modalities that have stood the tes of time in American corrections, and appropriate and effective counselor attitudes. -- from back cover