Quality And The Academic Library
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Quality And The Academic Library
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Author : Jeremy Atkinson
language : en
Publisher: Chandos Publishing
Release Date : 2016-02-24
Quality And The Academic Library written by Jeremy Atkinson and has been published by Chandos Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-02-24 with Language Arts & Disciplines categories.
Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries
Measuring Quality
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Author : Roswitha Poll
language : en
Publisher: München [Germany] : K.G. Saur
Release Date : 1996
Measuring Quality written by Roswitha Poll and has been published by München [Germany] : K.G. Saur this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Education categories.
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Measuring An Academic Library S Quality
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Author : David Steven Bull
language : en
Publisher:
Release Date : 1999
Measuring An Academic Library S Quality written by David Steven Bull and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with categories.
Surviving The Future
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Author : Gail Munde
language : en
Publisher: Elsevier
Release Date : 2009-02-28
Surviving The Future written by Gail Munde and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-28 with Language Arts & Disciplines categories.
Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. - Complex and fragmented subject matter is synthesized into clear and logical presentation - Focuses on current research and best practices - International in scope
Measuring Service Quality In Academic Libraries
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Author : Naomi Dalitso Kachoka
language : en
Publisher: LAP Lambert Academic Publishing
Release Date : 2012-05
Measuring Service Quality In Academic Libraries written by Naomi Dalitso Kachoka and has been published by LAP Lambert Academic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05 with Academic libraries categories.
Various measurement models have been used to assess quality in library services. In order to assess the attitude of users, libraries have used user satisfaction and service quality surveys which use the Gap measurement model. The LibQUAL+ instrument which was derived from the Gap theory of service quality and the SERVQUAL instrument are now being widely used. Inadequate funding which leads to inadequate resources in most developing countries contributes to the poor performance of services as observed in Malawi. The book explores how Chancellor College Library which is the largest academic library in Malawi, failed to meet the minimum expectations of service quality of its users in all the three dimensions of service quality: effect of service, library as place and information control."
Total Quality Management In An Academic Library
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Author : Vincent Kwami Afenyo
language : en
Publisher: LAP Lambert Academic Publishing
Release Date : 2012
Total Quality Management In An Academic Library written by Vincent Kwami Afenyo and has been published by LAP Lambert Academic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Library science categories.
The attainment and sustenance of quality edge by business organizations depend solely on the practices of TQM. Whereas some business practices create quality gaps, it is the primary aim of every business, be it service or manufacturing, to strive and grow. The research describes clearly and precisely the state of quality practices in a business school library. Areas of concern in the evaluation include: the people aspects, facilities, information technology application aspects and the governing body of the library. Some quality gaps were identified in the study and the researcher offered suggestions for correcting the deficiencies. The researcher recommends best practices for the UGBS Library through benchmarking superior business libraries. The evaluation will help students, researchers and practitioners interested in TQM to add value to their knowledge.
Motivation And Quality Management In Academic Library And Information Services
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Author : Virendra Mistry
language : en
Publisher:
Release Date : 2000
Motivation And Quality Management In Academic Library And Information Services written by Virendra Mistry and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Academic libraries categories.
The Academic Library And Its Users
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Author : Peter Jordan
language : en
Publisher: Routledge
Release Date : 1998
The Academic Library And Its Users written by Peter Jordan and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Language Arts & Disciplines categories.
This text considers the influences and demands on academic libraries, and explains how to increase user satisfaction through quality management. It examines the needs of different user groups, and the requirements of subject communities, as well as those of teaching staff.
Providing Customer Oriented Services In Academic Libraries
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Author : Chris Pinder
language : en
Publisher: Library Association Publishing (UK)
Release Date : 1996
Providing Customer Oriented Services In Academic Libraries written by Chris Pinder and has been published by Library Association Publishing (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Language Arts & Disciplines categories.
A Mixed Methods Approach To The Identification And Measurement Of Academic Library Service Quality Constructs
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Author : Carol Colleen Cook
language : en
Publisher:
Release Date : 2001
A Mixed Methods Approach To The Identification And Measurement Of Academic Library Service Quality Constructs written by Carol Colleen Cook and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Academic libraries categories.
The purpose of the study was threefold: first, to fill a knowledge void in modeling the dimensions of library service quality from the user perspective; second, based upon the model, to develop a web-delivered, effective total market survey for service quality assessment in academic libraries; and third, using the derived instrument, to recommend a process for an ongoing program of comparative outcome measurement for academic libraries. Interviews with academic library users affirmed the presence of SERVQUAL dimensions of Assurance, Responsiveness, Empathy, Reliability and Tangibles in the service quality construct for academic libraries, and surfaced additional theoretical dimensions specific to libraries: Collections, Ubiquity of Access, Library as Place, and Self-reliance. A model of service quality supporting this construct was tested through a 56-question, web-based survey instrument, administered to 20,416 users of 43 academic libraries in spring 2001. Analysis largely affirmed the theoretical model of service quality with some modifications: Affect of Service subsumed the affective elements of SERVQUAL dimensions; Library as Place was supported as an expansion of SERVQUAL Tangibles; a proposed dimension of Self-reliance was subsumed in a dimension of Personal Control and a fourth dimension of Information Access subsumed Collections. From validity and reliability analyses of the 56-question pilot instrument, a parsimonious 25-question tool, LibQUAL+, was proposed to serve as a total market survey for academic libraries. Such surveys constitute one of the three essential customer-centered listening methods recommended from the services marketing discipline. An increasing demand for accountability in higher education, particularly for outcome measures, the globalization of information, and growing competition from for-profit information providers are drivers compelling academic library administrators to action in augmenting traditional input measurements of effectiveness with outcome, user-based assessments. In support of this movement, LibQUAL+ holds promise of serving as an effective total market survey for academic libraries.