Providing Customer Oriented Services In Academic Libraries

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Providing Customer Oriented Services In Academic Libraries

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Author : Chris Pinder
language : en
Publisher: Library Association Publishing (UK)
Release Date : 1996

Providing Customer Oriented Services In Academic Libraries written by Chris Pinder and has been published by Library Association Publishing (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Language Arts & Disciplines categories.

Gower Handbook Of Library And Information Management

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Author : Raymond John Prytherch
language : en
Publisher: Routledge
Release Date : 1998

Gower Handbook Of Library And Information Management written by Raymond John Prytherch and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.

This text provides a link between information professionals and information-related work. It represents international practice and developments in the area. Four themes run through the book: customer focus; marketing of services; quality assurance; and applications through emerging infrastructure.

Training Library Staff And Volunteers To Provide Extraordinary Customer Service

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Author : Julie Todaro
language : en
Publisher: ALA Neal-Schuman
Release Date : 2006

Training Library Staff And Volunteers To Provide Extraordinary Customer Service written by Julie Todaro and has been published by ALA Neal-Schuman this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.

A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.

Academic Library Management

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Author : Maurice Bernard Line
language : en
Publisher: Library Association Publishing (UK)
Release Date : 1990

Academic Library Management written by Maurice Bernard Line and has been published by Library Association Publishing (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Language Arts & Disciplines categories.

A collection of over 30 papers covering all aspects of academic librarianship from the management angle. Topics discussed range from the functions and objectives of academic libraries of different kinds, to the management of cataloguing, the acquisition of books and journals, and marketing.

Current Awareness Abstracts

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Author :
language : en
Publisher:
Release Date : 1998

Current Awareness Abstracts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Information resources management categories.

Library Information Science Abstracts

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Author :
language : en
Publisher:
Release Date : 2005

Library Information Science Abstracts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Information science categories.

Delivering Satisfaction And Service Quality

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Author : Peter Hernon
language : en
Publisher: American Library Association
Release Date : 2001

Delivering Satisfaction And Service Quality written by Peter Hernon and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.

Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.

Annals Of Library Science And Documentation

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Author :
language : en
Publisher:
Release Date : 1996

Annals Of Library Science And Documentation written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Documentation categories.

Iaslic Bulletin

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Author : IASLIC (Association)
language : en
Publisher:
Release Date : 2007

Iaslic Bulletin written by IASLIC (Association) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Libraries, Special categories.

Documentation Abstracts

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Author :
language : en
Publisher:
Release Date : 1994

Documentation Abstracts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Documentation categories.