Mediation For Managers
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Mediation For Managers
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Author : John Crawley
language : en
Publisher: Hachette UK
Release Date : 2011-06-17
Mediation For Managers written by John Crawley and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-17 with Business & Economics categories.
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.
Mediation For Managers
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Author : Katherine Graham
language : en
Publisher:
Release Date : 2011
Mediation For Managers written by Katherine Graham and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business categories.
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's 'conflict zone', and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are 'losing it'. They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.
Conflict Management For Managers
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Author : Susan S. Raines
language : en
Publisher: John Wiley & Sons
Release Date : 2012-12-14
Conflict Management For Managers written by Susan S. Raines and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-14 with Business & Economics categories.
“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University
Advancing Workplace Mediation Through Integration Of Theory And Practice
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Author : Katalien Bollen
language : en
Publisher: Springer
Release Date : 2016-11-11
Advancing Workplace Mediation Through Integration Of Theory And Practice written by Katalien Bollen and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-11 with Psychology categories.
This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.
Mediation
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Author : Kathy Isaacson
language : en
Publisher: Waveland Press
Release Date : 2020-01-14
Mediation written by Kathy Isaacson and has been published by Waveland Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-14 with Language Arts & Disciplines categories.
Mediation is a strong force for change that continues to grow as an alternative process for conflict management. The Third Edition of Mediation: Empowerment in Conflict Management is practical and concise, making it appropriate for college classes and training programs. The book has a clear set of theoretical principles, ideal for anyone interested in learning mediation skills. Mediation is explored as a dispute resolution option that allows conflict to be an opportunity. Special emphasis is given to the use of effective communication in mediation. New to the third edition are circular causation and modeling behaviors, dialogic communication, managing difficult behavior, mediating large groups, online dispute resolution, and pre-mediation. The book is perfect for those wanting to become certified mediators, but it is valuable for all readers— providing life skills to improve approaches to conflict in professional and personal relationships.
Peace At Work
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Author : John Ford
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2014-09-16
Peace At Work written by John Ford and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-16 with Mediation and conciliation, Industrial categories.
IS THIS BOOK FOR YOU? If you... * are in HR and are tasked with general or specific responsibility for themanagement of workplace conflict * need support and guidance about how best to approach the management of internal workplace conflict* are ready to add to your toolbox a practical skill that fosters a more peaceful workplace * want to make a positive difference in the world ...then it probably is! My goal is to support you to successfully master the skill of workplace mediation. I want to make it easy for you to mediate internal workplace conflict. I want to share with you what I have learnt from working as a professional mediator with an employment and workplace focus. I am going to reveal all I know about resolving conflict as easily as possible, so that you can do it too. I am also going to weave in what I have learnt academically while teaching graduate students the skills of conflict resolution, negotiation and mediation. For some time now, as part of my corporate training practice, I have taught HR managers the skill of mediation through the offices of the Northern California Human Resources Association. Although a book can never replace the learning that occurs in a classic training environment, my hope is to convey to you, through these pages, what I cover when training your colleagues. I do not have to tell you how debilitating poorly managed workplace conflict can be. I want to give you the tools to do something productive about it. Conflict does not have to be a headache. In fact, it should be seen as a sign of vitality; a sign that something needs to change within an organization. Having mediation as a tool can go a long way to support authentic organizational harmony and well-being. And if you are the one doing the mediation, you get the accolades for being a peacemaker! "Peace at Work is a must-read for all HR professionals who aspire to a better solution to workplace conflict and who want to add the skill of mediation to their toolbox. John Ford takes a lifetime of mediation knowledge and presents it in an easy-to-understand, step-by-step process, from opening statements to closing agreements and every step in between." Todd Clawson, MS, Director of Human Resources, Parker County Hospital District "I have worked with John on various mediations over the years. He cares deeply about the people involved in his mediations and this is reflected in his consummate application of the skills and strategies in Peace at Work. This book is a natural complement to, and an excellent compilation of, John''s considerable store of knowledge about mediation in the workplace." Beth Delaney, Human Resource Business Partner, Kaiser Permanente "I had the pleasure of taking a mediation course led by John Ford. He was a truly inspiring teacher and his course proved immediately useful in my work in labor and employee relations. Many of the wise insights John shared with us in class are included in Peace at Work. HR and other managers looking for clear and practical advice about how to conduct a mediation will find it here, and will be better able to see why mediation is potentially so effective in resolving conflict." Maryl Olivera, Labor and Employee Relations, Administrative Office of the Courts "John Ford''s book, Peace at Work, will help any manager or HR professional to successfully mediate conflict. Mr Ford draws from his vast personal experience and insight, as well as that of many experts in the field, in this well-written and well-organized book. He covers foundational concepts and provides a structured approach to what is an easy-to-use, step-by-step model for mediation. Complete with case-study role-plays and a rich appendix of supporting materials and reference listings, the book is a must for anyone who leads people."Peter Haralabopoulos, Flight Attendant Base Director, San Francisco International Airport
The Management Of Struggle
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Author : John W. Keltner
language : en
Publisher: Hampton Press (NJ)
Release Date : 1994
The Management Of Struggle written by John W. Keltner and has been published by Hampton Press (NJ) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
Examining the struggle and conflict process, this volume assesses conflict resolution by setting it in the context of a struggle from mild disagreement to violence. Clear descriptions of preventive and interventive forms of managing struggle are presented.
Conflict Management And Leadership Development Using Mediation
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Author : Nance T. Algert
language : en
Publisher: IAP
Release Date : 2021-01-12
Conflict Management And Leadership Development Using Mediation written by Nance T. Algert and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-12 with Business & Economics categories.
Conflict management is key in leadership development. Mediation enhances leadership and organizational growth in higher education. With frequent conflicts, this workbook offers strategies to help college personnel manage conflicts, improve communication, and address issues effectively.
Mediation And Negotiation A Manager S Guide
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Author : William A. Howatt
language : en
Publisher: Way with Words
Release Date : 2008-10
Mediation And Negotiation A Manager S Guide written by William A. Howatt and has been published by Way with Words this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10 with Conflict management categories.
Disagreement and conflict are common in most organizations and if not resolved can become costly in regard to both productivity and relationships. Mediation and negotiation are two core skills that help managers avoid unwarranted and unnecessary delays that conflict or disagreements generate in the workplace. Both skills have an application for helping parties formulate agreement; however, there are clearly times when a manager will be best served by using mediation skills and others when it makes more sense to negotiate a position. Managers who are able to implement these two strategies when appropriate are in a position to explore the best possible alternatives for obtaining collaborative agreements in the least amount of time. This avoids disruption to productivity and helps prevent interpersonal conflict from negatively impacting the corporate culture. This program introduces these two skills and helps managers apply them in their daily roles. William A. Howatt, PhD, EdD, Post Doc Behavioral Science UCLA School of Medicine is CEO of Howatt HR Consulting Inc., a strategic human resources management company. Howatt HR Consulting focuses on assisting companies to gain a significant competitive edge by minimizing risk to talent equity. This is accomplished through defining, designing, and developing talent management solutions for removing potential talent equity risks and filling gaps.
Mediation And Conflict Resolution In Social Work And The Human Services
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Author : Edward Kruk
language : en
Publisher: Chicago : Nelson-Hall Publishers
Release Date : 1997
Mediation And Conflict Resolution In Social Work And The Human Services written by Edward Kruk and has been published by Chicago : Nelson-Hall Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Political Science categories.
This timely collection written from a social work perspective includes original chapters by leading experts in specific fields of mediation and conflict resolution. Each chapter examines a field of practice, describes the actual mediation/conflict resolution process, considers current debates and research, and provides alternatives to mediation. Gender, race, class, and cultural diversity issues are integrated throughout the text, with a separate chapter addressing mediation and multicultural reality.