Measuring Service Quality In Academic Libraries Using Servqual Scale

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Measuring Service Quality In Academic Libraries Using Servqual Scale

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Author : Durgesh Singh
language : en
Publisher:
Release Date : 2015

Measuring Service Quality In Academic Libraries Using Servqual Scale written by Durgesh Singh and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Academic libraries categories.

Study conducted in Banaras Hindu University, Uttar Pradesh, India.

Measuring And Assessing Internet Service Quality At Public Libraries

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Author : Yunkeum Kim
language : en
Publisher:
Release Date : 2003

Measuring And Assessing Internet Service Quality At Public Libraries written by Yunkeum Kim and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Internet access for library users categories.

An Assessment Of The Applicability Of Servqual Dimensions As Customer Based Criteria For Evaluating Quality Of Services In An Academic Library

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Author : Danuta A. Nitecki
language : en
Publisher:
Release Date : 1995

An Assessment Of The Applicability Of Servqual Dimensions As Customer Based Criteria For Evaluating Quality Of Services In An Academic Library written by Danuta A. Nitecki and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Academic libraries categories.

Assessing Service Quality

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Author : Peter Hernon
language : en
Publisher: ALA Editions
Release Date : 1998

Assessing Service Quality written by Peter Hernon and has been published by ALA Editions this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Language Arts & Disciplines categories.

Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service quality standards and explain how services can be quantitatively and qualitatively assessed. Librarians can select the service factors and customer expectations they want to assess. Practical assessment tools provide the keys to measure service quality and identify strengths and weaknesses to narrow the gap between business-as-usual service delivery and customer expectations.

Measuring Service Quality In Academic Libraries

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Author : Naomi Dalitso Kachoka
language : en
Publisher: LAP Lambert Academic Publishing
Release Date : 2012-05

Measuring Service Quality In Academic Libraries written by Naomi Dalitso Kachoka and has been published by LAP Lambert Academic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05 with Academic libraries categories.

Various measurement models have been used to assess quality in library services. In order to assess the attitude of users, libraries have used user satisfaction and service quality surveys which use the Gap measurement model. The LibQUAL+ instrument which was derived from the Gap theory of service quality and the SERVQUAL instrument are now being widely used. Inadequate funding which leads to inadequate resources in most developing countries contributes to the poor performance of services as observed in Malawi. The book explores how Chancellor College Library which is the largest academic library in Malawi, failed to meet the minimum expectations of service quality of its users in all the three dimensions of service quality: effect of service, library as place and information control."

Abhigyan

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Author :
language : en
Publisher:
Release Date : 2006

Abhigyan written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Industrial management categories.

6 5 6 2000

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Author : Emilija Banionytė
language : en
Publisher:
Release Date : 2000

6 5 6 2000 written by Emilija Banionytė and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Libraries categories.

Bulletin Of The Medical Library Association

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Author : Medical Library Association
language : en
Publisher:
Release Date : 2001

Bulletin Of The Medical Library Association written by Medical Library Association and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Classification categories.

Measuring For Results

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Author : Joseph R. Matthews
language : en
Publisher: Libraries Unlimited
Release Date : 2004

Measuring For Results written by Joseph R. Matthews and has been published by Libraries Unlimited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.

A library consultant considers the ways libraries can demonstrate their value and communicate this value with funders and patrons. Chapters focus on aspects of the library organization, such as the library's mission and values, its users, social benefits, economic impacts, and communications. Appendices discuss various types of value indicators.

Portal

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Author :
language : en
Publisher:
Release Date : 2002

Portal written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Academic libraries categories.