Measuring For Results

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Measuring Performance For Business Results

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Author : M. Zairi
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06

Measuring Performance For Business Results written by M. Zairi and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.

Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi tive environment have been responsible for the change of emphasis. In today's worldwide competitive environment companies are compet ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today's global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to control processes that satisfy customer expectations. In particular, performance measures should provide process-level information that motivates employees to achieve the responsiveness and flexibility that companies require to compete on a global basis. Responsiveness is achieved by building relationships that lead to satisfied customers, suppliers and employees. Flexibility is achieved by reducing output variation in proceSfes; for example, the reduction of lead times and delays are both necessary for sustained competitive excellence and long-term profitability.

Performance Measurement

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Author : Harry P Hatry
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2023-10-03

Performance Measurement written by Harry P Hatry and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-03 with Political Science categories.

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Measuring Performance For Business Results

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Author : Mohamed Zairi
language : en
Publisher: Springer
Release Date : 2012-03-02

Measuring Performance For Business Results written by Mohamed Zairi and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-02 with Business & Economics categories.

Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi tive environment have been responsible for the change of emphasis. In today's worldwide competitive environment companies are compet ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today's global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to control processes that satisfy customer expectations. In particular, performance measures should provide process-level information that motivates employees to achieve the responsiveness and flexibility that companies require to compete on a global basis. Responsiveness is achieved by building relationships that lead to satisfied customers, suppliers and employees. Flexibility is achieved by reducing output variation in proceSfes; for example, the reduction of lead times and delays are both necessary for sustained competitive excellence and long-term profitability.

New Materials And Technologies In Mechanical Engineering

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Author : Anatoly A. Popovich
language : en
Publisher: Trans Tech Publications Ltd
Release Date : 2019-09-24

New Materials And Technologies In Mechanical Engineering written by Anatoly A. Popovich and has been published by Trans Tech Publications Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-24 with Technology & Engineering categories.

International Scientific Conference "New Materials and Technologies in Mechanical Engineering" (NMTME 2019) Selected, peer reviewed papers from the International Scientific Conference "New Materials and Technologies in Mechanical Engineering" (NMTME 2019), March 12 - 15, 2019, St. Petersburg, Russian Federation

Weighing And Measurement

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Author :
language : en
Publisher:
Release Date : 1919

Weighing And Measurement written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1919 with categories.

Measurement Techniques

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Author : Instrument Society of America
language : en
Publisher:
Release Date : 1960

Measurement Techniques written by Instrument Society of America and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1960 with Measuring instruments categories.

Measuring Yields Of Total Digestible Nutrients Of Experimental Pasture By Means Of Dairy Cattle Versus Pasture Clippings

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Author : Ralph E. Hodgson
language : en
Publisher:
Release Date : 1941

Measuring Yields Of Total Digestible Nutrients Of Experimental Pasture By Means Of Dairy Cattle Versus Pasture Clippings written by Ralph E. Hodgson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1941 with Dairy cattle categories.

B I O S Final Report

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Author :
language : en
Publisher:
Release Date : 1946

B I O S Final Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1946 with Industries categories.

Study On The Cavity Ringdown Laser Absorption Spectroscopy Crlas For Measuring Diesel Exhaust

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Author : Toshiyuki Hasegawa
language : en
Publisher:
Release Date : 2002

Study On The Cavity Ringdown Laser Absorption Spectroscopy Crlas For Measuring Diesel Exhaust written by Toshiyuki Hasegawa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.

Proceedings Of The Annual Convention

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Author : National Association of State Universities and Land-Grant Colleges
language : en
Publisher:
Release Date : 1944

Proceedings Of The Annual Convention written by National Association of State Universities and Land-Grant Colleges and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1944 with Agricultural education categories.