It Service Cmm

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It Service Cmm

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Author : Viktor Clerc
language : en
Publisher: Van Haren Publishing
Release Date : 2004-11-24

It Service Cmm written by Viktor Clerc and has been published by Van Haren Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-11-24 with Business & Economics categories.

This pocket guide summarises the IT Service Capability Maturity Model (IT Service CMM), a model designed to improve the processes of IT service providers. It gives a concise introduction to the model, setting out its history and contents, key process areas and practices based on five levels of maturity, how it can be applied to improve organisational performance and the background to the specification.

It Service Management From Hell Based On Not Itil

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Author : itSMF International
language : en
Publisher: Van Haren
Release Date : 2007-01-01

It Service Management From Hell Based On Not Itil written by itSMF International and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-01 with Education categories.

A humorous and insightful perspective on the often-chaotic world of IT service management. Drawing inspiration from the IT Infrastructure Library (ITIL) framework, but taking a decidedly satirical approach, the book explores the pitfalls, paradoxes, and downright ludicrous situations that can arise in IT organizations.

Managing Corporate Information Systems Evolution And Maintenance

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Author : Khaled M. Khan
language : en
Publisher: IGI Global
Release Date : 2005-01-01

Managing Corporate Information Systems Evolution And Maintenance written by Khaled M. Khan and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-01-01 with Business & Economics categories.

This book addresses the recent developments in systems maintenance research and practices ranging from technicality of systems evolution to managerial aspects of the topic, including issues such as evolving legacy systems to e-business, applying patterns for reengineering legacy systems to web, architectural recovery of legacy systems, evolving legacy systems into software components.

It Service Management

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Author : Jan Van Bon
language : en
Publisher:
Release Date : 2004

It Service Management written by Jan Van Bon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.

On cover: ITSM Library [IT services management library]. Supersedes all previous eds.. Also available in other languages.

Itsm Process Assessment Supporting Itil Tipa

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Author : Béatrix Barafort
language : en
Publisher: Van Haren
Release Date : 1970-01-01

Itsm Process Assessment Supporting Itil Tipa written by Béatrix Barafort and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970-01-01 with Architecture categories.

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

Hmso Agency Catalogue

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Author : Great Britain. Her Majesty's Stationery Office
language : en
Publisher:
Release Date : 2004

Hmso Agency Catalogue written by Great Britain. Her Majesty's Stationery Office and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with International agencies categories.

California Management Review

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Author :
language : en
Publisher:
Release Date : 2009

California Management Review written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Industrial management categories.

The Stationery Office Agency Catalogue

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Author : Stationery Office (Great Britain)
language : en
Publisher:
Release Date : 2004

The Stationery Office Agency Catalogue written by Stationery Office (Great Britain) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with International agencies categories.

Bulletin

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Author : World Meteorological Organization
language : en
Publisher:
Release Date : 2003

Bulletin written by World Meteorological Organization and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Electronic journals categories.

Product Focused Software Process Improvement

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Author :
language : en
Publisher:
Release Date : 2001

Product Focused Software Process Improvement written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Software engineering categories.