Implementing And Improving Itsm
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Implementing And Improving Itsm
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Author : Jeffrey Tefertiller
language : en
Publisher:
Release Date : 2018-03-06
Implementing And Improving Itsm written by Jeffrey Tefertiller and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-06 with categories.
This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program.
Itsm Process Assessment Supporting Itil Tipa
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Author : Béatrix Barafort
language : en
Publisher: Van Haren
Release Date : 1970-01-01
Itsm Process Assessment Supporting Itil Tipa written by Béatrix Barafort and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970-01-01 with Architecture categories.
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
Combining Itil And Lean The Pursuit Of Perfection Through Continuous Improvement
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Author : Alexandra Arbter
language : en
Publisher: GRIN Verlag
Release Date : 2022-11-11
Combining Itil And Lean The Pursuit Of Perfection Through Continuous Improvement written by Alexandra Arbter and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-11 with Business & Economics categories.
Master's Thesis from the year 2015 in the subject Business economics - Business Management, Corporate Governance, grade: 1, University of Applied Sciences Burgenland (Department Information Technology and Information Management), language: English, abstract: An increasing competitive market in service businesses is driving multinational corporations (MNCs) to implement business improvement philosophies and methodologies in order to address customer requirements for better quality service and organizational demands for rising profit margins through cost reduction. The Information Technology Infrastructure Library (ITIL) has been implemented by various MNCs, in full or as per business requirements, in order to manage and control their processes more effectively. However, due to dynamic economic influences in recent year’s these companies require to step up in their ability to become more agile and continuously improve their processes in order to react in an agile way to shifting market demands. Although ITIL stands for a framework of best practices, it neglects a clear customer value proposition and provides only limited significance towards change. Lean, on the other hand, is a management methodology that has been suggested as a means to resolve these problems, by reducing costs, increase productivity and becoming more agile within daily business routines. Lean’s application within ITIL is becoming progressively popular among researchers, but despite the application of Lean approaches to different contexts within manufacturing industries, the specifics of Information Technology Service Management (ITSM) in the services industries remains largely untested. Focus of this study is worldwide the service delivery industry of MNCs, which present complex process driven industries. The aim is to determine in which relation or what kind of potential there is for a hybrid ITIL seven-step improvement process and Lean model, in order to accomplish a more agile continual service improvement approach.
Mastering Itil
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Author : Cybellium
language : en
Publisher: Cybellium Ltd
Release Date : 2023-09-06
Mastering Itil written by Cybellium and has been published by Cybellium Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-06 with Computers categories.
Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.
Software Process Improvement And Capability Determination
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Author : Tanja Woronowicz
language : en
Publisher: Springer
Release Date : 2013-05-21
Software Process Improvement And Capability Determination written by Tanja Woronowicz and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-21 with Business & Economics categories.
This book constitutes the refereed proceedings of the 13th International Conference on Software Process Improvement and Capability Determination, SPICE 2013, held in Bremen, Germany, in June 2013. The 21 revised full papers presented and 7 short papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on process quality; medical device software processes; design and use of process models; studies of software development; agile development; IT service management; assessment for diagnosis.
Itilfnd V4 Practice Questions For Itil It Service Management Certification Certification
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Author : Dormouse Quillsby
language : en
Publisher: Dormouse Quillsby
Release Date :
Itilfnd V4 Practice Questions For Itil It Service Management Certification Certification written by Dormouse Quillsby and has been published by Dormouse Quillsby this book supported file pdf, txt, epub, kindle and other format this book has been release on with Computers categories.
NotJustExam - ITILFND V4 Practice Questions for ITIL IT Service Management Certification Certification Struggling to find quality study materials for the ITIL Certified IT Service Management Certification (ITILFND V4) exam? Our question bank offers over 350+ carefully selected practice questions with detailed explanations, insights from online discussions, and AI-enhanced reasoning to help you master the concepts and ace the certification. Say goodbye to inadequate resources and confusing online answers—we’re here to transform your exam preparation experience! Why Choose Our ITILFND V4 Question Bank? Have you ever felt that official study materials for the ITILFND V4 exam don’t cut it? Ever dived into a question bank only to find too few quality questions? Perhaps you’ve encountered online answers that lack clarity, reasoning, or proper citations? We understand your frustration, and our ITILFND V4 certification prep is designed to change that! Our ITILFND V4 question bank is more than just a brain dump—it’s a comprehensive study companion focused on deep understanding, not rote memorization. With over 350+ expertly curated practice questions, you get: Question Bank Suggested Answers – Learn the rationale behind each correct choice. Summary of Internet Discussions – Gain insights from online conversations that break down complex topics. AI-Recommended Answers with Full Reasoning and Citations – Trust in clear, accurate explanations powered by AI, backed by reliable references. Your Path to Certification Success This isn’t just another study guide; it’s a complete learning tool designed to empower you to grasp the core concepts of IT Service Management Certification. Our practice questions prepare you for every aspect of the ITILFND V4 exam, ensuring you’re ready to excel. Say goodbye to confusion and hello to a confident, in-depth understanding that will not only get you certified but also help you succeed long after the exam is over. Start your journey to mastering the ITIL Certified: IT Service Management Certification certification today with our ITILFND V4 question bank! Learn more: ITIL Certified: IT Service Management Certification https://www.axelos.com/certifications/itil-service-management/itil-4-foundation/
Quality Of Information And Communications Technology
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Author : José Maria Fernandes
language : en
Publisher: Springer Nature
Release Date : 2023-09-12
Quality Of Information And Communications Technology written by José Maria Fernandes and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-12 with Computers categories.
This book constitutes the refereed proceedings of the 16th International Conference on Quality of Information and Communications Technology, QUATIC 2023, held in Aveiro, Portugal, during September 11–13, 2023.The 17 full papers and 4 short papers included in this book were carefully reviewed and selected from 37 submissions. They were organized in topical sections as follows: Disseminating Advanced Methods, Techniques, and Tools for Supporting Quality ICT Engineering and Management Approaches.
An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application
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Author : Jane Jurkscheit
language : en
Publisher: GRIN Verlag
Release Date : 2012-11-27
An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application written by Jane Jurkscheit and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-27 with Computers categories.
Master's Thesis from the year 2012 in the subject Computer Science - Commercial Information Technology, grade: 68 von 70 (ca. 1,3), University of East London, course: Informatik - Wirtschaftsinformatik, BWL, ITIL, language: English, abstract: To ensure the quality of the IT environment for the future the majority of IT managers followed a strategy to introduce an IT change and release management application in the past few years. The present thesis researches if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change and release management application and will moreover find further success factors. This is done with help of five hypothesises. The five hypothesises are based on the HR change management issues, on the ITIL® reference model and on general process issues. The HR change management offers with the eight step model of Kotter critical success factor for changes in the business. Publications of Kotter are used to illustrate that the described success factors lead to successful HR change implementation. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation and are used for a research for the effectiveness of this model. The ITIL® reference model and process issues publications of the official ITIL® source and literature of Laudon & Laudon are used for the present thesis. In addition other researchers in this field are important mentioned as well. Subsequent to that, the findings were integrated into the questionnaire and the interviews and used as well get an initial assessment. The mixture of the qualitative and quantitative approaches uses the strengths of both methods. The given answers strongly depend on the respondent’s point of view. It becomes clear that a successful implementation of an IT change and release management application comes not only from the implementation of the HR change management issues but also from the implementation of the IT issues. The combination of HR and IT issues with their specialised success factors is the best way to gain a successful IT change and release management implementation. But the research discovered further improvements and optimisations which mainly deal with redesigned processes. The process redesigns based on modification on the ITIL® reference model to optimise the IT change process. The optimisations include a skip of the formal RfC request form to shorten the whole process-chain during the application of an IT change. Furthermore an implementation of a key technical employee should be deploy to authorise the IT change instead of an authorisation of the central positioned change manager.
Systems Software And Services Process Improvement
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Author : Dietmar Winkler
language : en
Publisher: Springer
Release Date : 2012-06-12
Systems Software And Services Process Improvement written by Dietmar Winkler and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-12 with Computers categories.
This volume constitutes the refereed proceedings of the 19th EuroSPI conference, held in Vienna, Austria, in June 2012. The 29 revised papers presented in this volume were carefully reviewed and selected. They are organized in topical sections on SPI and business factors; SPI lifecycle and models; SPI assessment and quality; SPI processes and standards; SPI in SMEs; SPI and implementation; creating environments supporting innovation and improvement; standards and experiences with the implementation of functional safety; business process management; SPI in SMEs - a project management perspective.
Implementing Metrics For It Service Management
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Author : David Smith
language : en
Publisher: Van Haren
Release Date : 2008-08-08
Implementing Metrics For It Service Management written by David Smith and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-08 with Architecture categories.
This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book 'Metrics for IT Service Management' also published by Van Haren Publishing.