Excellent Customer Service

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50 Activities For Achieving Excellent Customer Service

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Author : Darryl S. Doane
language : en
Publisher: Human Resource Development
Release Date : 2003

50 Activities For Achieving Excellent Customer Service written by Darryl S. Doane and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

Achieving Excellence Through Customer Service

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Author : John Tschohl
language : en
Publisher: Best Sellers Publishing
Release Date : 1996

Achieving Excellence Through Customer Service written by John Tschohl and has been published by Best Sellers Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.

Promotes the theory that superior customer service leads to a superior business organisation

How To Deliver Excellent Customer Service A Step By Step Guide For Every Business

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Author : Julie Olley
language : en
Publisher: Productive Publications
Release Date : 2000

How To Deliver Excellent Customer Service A Step By Step Guide For Every Business written by Julie Olley and has been published by Productive Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Customer services categories.

The Impact Of Excellent Customer Service On Business Growth

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Author : Uche Akeeb
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2018-01-09

The Impact Of Excellent Customer Service On Business Growth written by Uche Akeeb and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-09 with categories.

Quality service impact sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service and it also explains the main reason why many successful companies make excellent customer service an important element in their agenda. What you will learn in this book will work great for business owners, entrepreneurs and training of customer service specialists. You will get to learn great concepts from my years of experience and research. Customer service is the heart of the customers buying experience and businesses that provides great service to customers distinguish themselves among the rest in this competitive world. Quality service can lead to increased sales, and improved returns because your customers will return and bring new customers through referrals. There is power in the word of Mouth! Here is a preview of what you will learn; 1. How to be successful and profitable in your business by rendering excellent customer service 2. How to effectively diffuse an irate customer 3. How to avoid emotional meltdown and weak words 4. Importance of empowering your customer contact staff You will find every chapter interesting and relevant.

Ways To Deliver Excellent Customer Service

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Author : Gail Whitesinger
language : en
Publisher:
Release Date : 2021-08-06

Ways To Deliver Excellent Customer Service written by Gail Whitesinger and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-06 with categories.

Customer service is the support you offer your customers - both before and after they buy and use your products or services - that helps them have an easy and enjoyable experience with you. Customer support is more than just providing answers; it's an important part of the promise your brand makes to its customers. One customer buys based on price, another buys based on value. Only one of them will be loyal. Creating an exceptional customer experience is about culture, it is not about a department. Customer service has never been more important and the expectations are never more profound. When the customer experience is what drives processes and procedures, and sets the values and standards of delivery by systems and people, the organization will thrive. This powerful thought-provoking resource will help you improve your customer's experience and yours.

Excuses Excuses Excuses

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Author : Darryl S. Doane
language : en
Publisher: Human Resource Development
Release Date : 2001

Excuses Excuses Excuses written by Darryl S. Doane and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.

"This book is about everyday excuses we hear for not giving excellent customer service and how to shoot those excuses down"--Page 1.

Exceptional Customer Service

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Author :
language : en
Publisher:
Release Date : 2000

Exceptional Customer Service written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.

Excellent Customer Service

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Author : E. J. Bones
language : en
Publisher: Createspace Independent Pub
Release Date : 2013

Excellent Customer Service written by E. J. Bones and has been published by Createspace Independent Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Business & Economics categories.

In ten easy chapters the author explains how to successfully build a culture of excellent customer service in a retail environment. This book begins with hiring and ends with measuring the results. Learn to keep it simple, focus on what counts, engage your associates and lead the team by example. This book will define the culture and teach you how to deliver it.

Building A Customer Service Culture

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Author : Mario Martinez
language : en
Publisher: Emerald Group Publishing
Release Date : 2008-07-22

Building A Customer Service Culture written by Mario Martinez and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-22 with Business & Economics categories.

This book goes beyond theory to provide practical tools for implementing excellent customer service. It explores foundational principles and actionable strategies to build lasting customer relationships and create a strong service culture, helping individuals and organizations turn service into a competitive advantage.

Excelling At Customer Service

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Author : Sorin Dumitrascu
language : en
Publisher:
Release Date : 2017-04

Excelling At Customer Service written by Sorin Dumitrascu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04 with categories.

As the saying goes, "You can't create the house before you build the foundation." That's why the first course in this customer service series focuses on building the foundation of excellent service. The goals are to:Explore the basic concept of corporate culture.Recognise how culture directly impacts service. Identify barriers to service excellence.Strengthening your internal environment impacts your external customer service as well. When workplace bonds grow, so do customer relationships. The result is better performance, productivity, and increased success.If you think your goal in giving good customer service is satisfying the customer, think again. The slogan "Satisfaction Guaranteed" just isn't enough in today's highly competitive marketplace.This course focuses on how the customer service game has changed and how you can become a much better player. Today, customer satisfaction is worth relatively little, but customer loyalty is priceless. And loyalty requires excellence. This course will:give you a new perspective on the meaning of service,offer guidelines for setting service standards,provide strategies for excellence from service stars.Wal-Mart founder Sam Walton said it best. "There is only one boss--the customer. And he can fire anybody in the company, from the chairman on down, simply by spending his money somewhere else."Buying into the power of the customer is an important step to developing service excellence. But how can you help your organization grow if the power base is elsewhere? You'll learn to hear "the customer's voice" by:Recognizing and anticipating customer expectations.Focusing on the five primary service factors.Another area of importance is how to collect information about the customer. You don't have to be a secret agent like James Bond to "gather intelligence" on clients. By completing this course, you'll master methods of compiling customer data and feedback.The final lesson in "hearing" your customer is creating compatibility. Identify how to align your services with each customer, and gain lasting commitment.You've worked so hard to achieve service excellence, and now you are ready to pick up the pace to make you a service leader.In this course, advancing your service skills is the focus. You'll put the phrase "going above and beyond the call of duty" into action.There are four major components in this course to move you up a notch to a new level of customer service. Think of them as ACTIONS you'll be incorporating into your daily work behaviors. You'll be:Setting the bar for over-the-top service.Capturing customer commitment face-to-face.Answering the call for great phone service.Making e-mail memorable.How often do you wake up and say, "I hope all my customers are nice today."? That's because it is easy to be nice to nice customers. The challenge is in providing service to customers who are not happy, whatever the reason.The only thing that can torpedo your day more than a confrontational customer is not knowing how to handle one. "Handle" means to get to the root of the problem, fix it, and create good customers out of conflict situations. In this course you'll explore:How to create a confrontational customer.How to communicate with difficult customers.Handling conflict and complaints face-to-face.Handling conflict and complaints over the phone.Rebuilding customer relationships during and after conflict.There will be customers in your life that you politely refer to as problem customers. One such customer consistently hurls challenges your way. Another type is so aggressive that one situation alone is enough to earn him the distinction.This course is designed to give you the skills to make problem customers some of your best. Now that's not as crazy as it sounds. Here's why. If you have the ability to turn a difficult situation into a positive outcome, that's memorable service.