Exceptional Customer Service
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Exceptional Customer Service
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Author :
language : en
Publisher:
Release Date : 2000
Exceptional Customer Service written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
7 Steps To Exceptional Customer Care
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Author : Dominique Ntirushwa
language : en
Publisher:
Release Date : 2012-06-01
7 Steps To Exceptional Customer Care written by Dominique Ntirushwa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-01 with Business & Economics categories.
The Angels of the Company From my experience in customer care, I have realized that the ability for any organization to be able to offer exceptional customer service will always start with the individual offering the service. Companies can invest heavily in many other things that are necessary to offer exceptional customer service, but just one individual can make that service lose all its value, just as they can also do much to enhance it. One of the greatest CEOs I have known, Mr. Khaled Mikkawi, the CEO of MTN Rwanda, once told me and the team I was working with, we were the angels of the company. "You, the Customer Care Department, are the most important people in the company," he said, "Technology departments can work for months to have the networks available to acquire new subscribers, sales and marketing departments will work day and night to acquire new subscribers, human resources will invest a lot in training and development to equip the staff adequately to be able to acquire new subscribers and grow the base; but it only takes seconds for the customer-care team to lose the company customer after customer. Just a few words, a look, a reaction, the smallest thing, and the company can lose the hard work from weeks, months, and even years!" When I started writing this book, someone asked me a very interesting question. "Are you trying to say that anyone, any person, can offer exceptional customer service?" Now this is not an easy question to answer, because there are many qualities that an individual needs to have to be able to offer exceptional customer service. But this is what I think: There are things that anyone, any person, can do to be able to offer exceptional customer service. However, not everyone is willing to do these things. I strongly believe everyone who takes this 7-step journey should be able to offer exceptional customer service. Your current background, attitude, education, etc., don't matter, because these 7 steps break down all those barriers.
Delivering Exceptional Customer Service
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Author : Lisa Hood
language : en
Publisher: Independently Published
Release Date : 2023-02-28
Delivering Exceptional Customer Service written by Lisa Hood and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-02-28 with categories.
Delivering exceptional customer service is a comprehensive guide that provides practical strategies and techniques for organizations and individuals to enhance their customer service skills.In today's highly competitive business environment, providing outstanding customer service is more important than ever before. The book begins by explaining the concept of customer service and the benefits of delivering exceptional service. It then outlines the key components of effective customer service, including communication, empathy, problem-solving, and continuous improvement. The book also covers a range of topics related to customer service, such as handling complaints, managing difficult customers, building customer loyalty, and measuring customer satisfaction. It provides real-world examples and case studies from various industries to illustrate the principles and techniques discussed. With its clear and practical advice, Delivering exceptional customer service is an essential resource for anyone who wants to improve their customer service skills and build stronger relationships with their customers. Whether you're a customer service representative, a manager, or a business owner, this book will provide you with the tools and insights you need to create a culture of exceptional customer service in your organization.
Defining And Delivering Exceptional Customer Service
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Author : Kelly Henry
language : en
Publisher:
Release Date : 2020-12
Defining And Delivering Exceptional Customer Service written by Kelly Henry and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12 with categories.
Brief Van Quintus Septimius Florens Christianus 1541 1596 Aan Janus Dousa Filius 1571 1596
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Author :
language : en
Publisher:
Release Date : 1593
Brief Van Quintus Septimius Florens Christianus 1541 1596 Aan Janus Dousa Filius 1571 1596 written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1593 with categories.
Exceptional Customer Service Retaining Your Customers For Life
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Author : GERARD ASSEY
language : en
Publisher: Gerard Assey
Release Date : 2021-04-12
Exceptional Customer Service Retaining Your Customers For Life written by GERARD ASSEY and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-12 with Business & Economics categories.
No business today can afford to ignore two very important people -2C’s –Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is just waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! This therefore has to be the key focus of every organization: to remind themselves that every single person in the organization from the topmost person right to the lowest in rank can effect or have an impact on customers, by the way they treat them and therefore must have the ‘hat’ of a Customer Service Professional always on. Sales and Service are not to be looked at separate functions-They are two sides of the same coin, both having the same ultimate goal- To satisfy the customer! In today’s world it’s even more important, where Sales, Marketing, Service and Operations share a common goal: Creating and Retaining Customers. And to create and retain customers we have to combine Good Selling with Good Service. And remember, delivering ‘Exceptional Customer Service’ that makes a positive, lasting impression on customers, takes more than courtesy…it’s much more! It starts with understanding that Exceptional Customer Service is from the customer’s point of view. Many organizations spend a lot of time looking inwards and are organized accordingly. The truly customer-centered organization takes time to think through the procedures and systems that work best for the customer. This puts the customer at the very center of the organization. What you do, how you do it, how well it must be done and proving it can be done again and again…are only the fundamentals and this book: “Exceptional Customer Service-Retaining your Customers for Life!” will help you do just that! It will help create a memorable experience for every customer, by meeting expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees!
Fast Forward Your Customer Service
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Author : Joshua Luke
language : en
Publisher: Candid Creation Publishing
Release Date : 2012-06-01
Fast Forward Your Customer Service written by Joshua Luke and has been published by Candid Creation Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-01 with Consumer satisfaction categories.
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The Guide To Exceptional Customer Service
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Author : Nadav Goldschmidt
language : en
Publisher:
Release Date : 2016-06-25
The Guide To Exceptional Customer Service written by Nadav Goldschmidt and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-25 with categories.
Customer Service Tips and Actions
Invisible Profits
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Author : Robert Moment
language : en
Publisher: Christian Books
Release Date : 2007-09
Invisible Profits written by Robert Moment and has been published by Christian Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09 with Business & Economics categories.
Who will benefit from this customer service book Invisible Profits: The Power of Exceptional Customer Service. Everyone who has any interaction with potential customers and clients and existing customers and clients will benefit from this valuable customer service book. In this complete guide to exceptional customer service you will learn: (a) How to know exactly what your customer expects - and how to give it to them every time. (b) How exceptional customer service generates exceptional profits- and how to train this concept to your customer service team (c) How to create a positive work environment that benefits customers and employees and generates profits (d) How to manage stressful situations more effectively- you'll even learn how to deal with difficult coworkers ! (e) How to recognize customers' signs and behaviors so that you can meet their needs before they even know what they are. (f) Key tactics that will instantly calm emotional customers so you can solve their problems productively. Customers leave happy and become lifelong, loyal purchasers. Here are just some employment positions within corporations and small businesses that will benefit from this book: customer service representatives, billing specialists, call centers, service professionals, service professional firms, retail stores, field service representatives, account managers, sales professionals, small business owners, technical and support personnel and managers who want customer service training in order to reinforce their skills and train their staff.
Exceptional Customer Service
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Author : Lisa Ford
language : en
Publisher: Simon and Schuster
Release Date : 2009-08-18
Exceptional Customer Service written by Lisa Ford and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-08-18 with Business & Economics categories.
When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.