Customer Service Course

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Customer Service Management Training 101

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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2011-09-14

Customer Service Management Training 101 written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-14 with Business & Economics categories.

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.

Customer Service Course

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Author : Online Trainees
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2013-05-16

Customer Service Course written by Online Trainees and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-16 with Business & Economics categories.

The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements. Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business. Subjects covered in this course include Effective Communication Telephone Skills Listening Skills Dealing with Clients The Main Purpose Of Staff Training Effective Communication. Listening Skills. Customer Loyalty.

Customer Service Certificate Program

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Author : Customer Service Training Institute
language : en
Publisher:
Release Date : 2013-08-14

Customer Service Certificate Program written by Customer Service Training Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-14 with categories.

If you want a complete course in Customer Service Training complete with a Certificate of Completion then you can stop looking!This course includes 6 of our best selling Customer Service Training manuals covering both basic and advanced customer service skills. This is over 750 pages or pure content!These skills will enable you to provide the very best customer service experience for every customer, every time. No more angry customers due to simple and common mistakes!No more customers leaving your business to go to your competition!Customer Service Skills, also called "Soft Skills" are among the highest in demand skills according to Human Resource professionals and Employment Recruiters. Those who possess these skills are among the most productive and the most sought after people for new jobs and promotions!Show your customers that you care about them by proudly displaying your full color, suitable for framing personalized Certificate of Completion. Hang it on your office wall, display it behind the counter in your showroom, or even place it in your portfolio along with your resume to show everyone that you possess important and high demand skills!This course was written and designed by The Customer Service Training Institute using their 20+ years of experience to provide one of the most comprehensive and effective courses available today.Based on their "Self-Paced Training" model, you train at your own spped and on your own schedule to help insure that everyone gets the most from their materials and that no one gets lost or left behind. When it comes to quality and cost effective Customer Service Training, you will be hard pressed to find a better value!After reading the materials simply take a short test and submit it to us using the directions provided. Upon passing the test you will receive your full color Certificate of Completion! (Certificate carries no degree or CEU credits. It is strictly a Certificate of Completion only.)Why not put their 20+ years of Customer Service Training experience to work for you and proudly display your Customer Service Training Certificate and show your customers that you care so much that you dedicated your time and resources to make sure you were able to provide with the best experience possible!Graduates of the Certificate Program also qualify for other FREE materials as well as discounts on future products and more!

Training Library Staff And Volunteers To Provide Extraordinary Customer Service

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Author : Julie Todaro
language : en
Publisher: ALA Neal-Schuman
Release Date : 2006

Training Library Staff And Volunteers To Provide Extraordinary Customer Service written by Julie Todaro and has been published by ALA Neal-Schuman this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.

A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.

Customer Service Training

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Author : Maxine Kamin
language : en
Publisher: Routledge
Release Date : 2006

Customer Service Training written by Maxine Kamin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.

A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

Customer Service Training 101

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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2010-10-06

Customer Service Training 101 written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-06 with Business & Economics categories.

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Customer Service Basics

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Author : Integrity Training
language : en
Publisher:
Release Date : 2019

Customer Service Basics written by Integrity Training and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.

The Customer Service Skills course is a training course for customer support and services staff to help them develop an effective and efficient mechanism of solving customer's issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques and stress management.

Customer Service Basics

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Author : Customer Service Training Institute
language : en
Publisher:
Release Date : 2013-07-13

Customer Service Basics written by Customer Service Training Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-13 with categories.

Customer Service Basics provides the reader with the background and information required to understand exactly what is customer service, what is good customer service, and how we can deliver exceptional customer service.Learn how customer relations, internal customers, customer service policy, and customer service education all fit together within the customer service experience.Learn the importance of customer service strategy as well as customer service communication and the roles they play in forming the level of service your organization will provide.Individuals and companies alike will learn what makes up quality customer service as well as exactly what is customer services and how it will affect your customers.

Customer Service Essentials

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Author : TOM. COLEN
language : en
Publisher: Independently Published
Release Date : 2025-02-22

Customer Service Essentials written by TOM. COLEN and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-02-22 with Business & Economics categories.

In today's competitive world, exceptional customer service is the key to business success. Whether you are starting a career in customer support, looking to refine your skills, or aiming for career advancement, this book provides you with everything you need to know to become a confident and skilled customer service professional. What You'll Learn: The fundamentals of effective communication - verbal, written, and non-verbal. How to handle customer interactions with professionalism and empathy. Strategies to resolve complaints and manage difficult customers. How to provide excellent service across multiple channels - in-person, phone, email, chat, and social media. The impact of AI, automation, and data-driven insights in modern customer service. Techniques to build customer loyalty, personalize service, and exceed expectations. Time management, stress handling, and career growth opportunities in the field. After completing the course you will receive your official Customer Service Essentials Diploma per e-mail.

Customer Service Accreditation Course

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Author : Jenny Williams
language : en
Publisher:
Release Date : 1995

Customer Service Accreditation Course written by Jenny Williams and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Consumer satisfaction categories.