Customer Service Essentials
DOWNLOAD
Download Customer Service Essentials PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Customer Service Essentials book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Customer Service Essentials
DOWNLOAD
Author : Robert E. Hinson
language : en
Publisher: Emerald Group Publishing
Release Date : 2019-08-13
Customer Service Essentials written by Robert E. Hinson and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-13 with Business & Economics categories.
Customer Service Essentials is a key resource on managing customer service in Africa and beyond. It uses case studies to illustrate concepts, offering practical insights for achieving excellent service, productivity, and employee satisfaction. The book addresses challenges, success factors, and guidelines for effective customer engagement.
Customer Service Essentials
DOWNLOAD
Author : Robert E. Hinson
language : en
Publisher: IAP
Release Date : 2019-08-13
Customer Service Essentials written by Robert E. Hinson and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-13 with Business & Economics categories.
Customer Service Essentials is a key resource on managing customer service in Africa and beyond. It uses case studies to illustrate concepts, offering practical insights for achieving excellent service, productivity, and employee satisfaction. The book addresses challenges, success factors, and guidelines for effective customer engagement.
Customer Service Essentials
DOWNLOAD
Author : TOM. COLEN
language : en
Publisher: Independently Published
Release Date : 2025-02-22
Customer Service Essentials written by TOM. COLEN and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-02-22 with Business & Economics categories.
In today's competitive world, exceptional customer service is the key to business success. Whether you are starting a career in customer support, looking to refine your skills, or aiming for career advancement, this book provides you with everything you need to know to become a confident and skilled customer service professional. What You'll Learn: The fundamentals of effective communication - verbal, written, and non-verbal. How to handle customer interactions with professionalism and empathy. Strategies to resolve complaints and manage difficult customers. How to provide excellent service across multiple channels - in-person, phone, email, chat, and social media. The impact of AI, automation, and data-driven insights in modern customer service. Techniques to build customer loyalty, personalize service, and exceed expectations. Time management, stress handling, and career growth opportunities in the field. After completing the course you will receive your official Customer Service Essentials Diploma per e-mail.
Management Essentials
DOWNLOAD
Author : Samantha Holt
language : en
Publisher:
Release Date : 2001
Management Essentials written by Samantha Holt and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Customer services categories.
Business Customer Service Essentials
DOWNLOAD
Author : Prime Time Training
language : en
Publisher:
Release Date : 2015-09-07
Business Customer Service Essentials written by Prime Time Training and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-07 with categories.
The Customer Service Essentials workshop covers basic interpersonal skills required in customer-facinginteractions and roles. Participants will learn to differentiate good customer service from bad customer service and will gain an understanding of customers' perspective and needs, particularly from the perspective of their typical customer. Participants will learn skills in building emotional rapport and positive relationships with others, asking questions to identify needs, as well as strategies for identifying and resolving concerns that a customer might have.
Customer Service Delivery In Africa
DOWNLOAD
Author : Robert Ebo Hinson
language : en
Publisher: CRC Press
Release Date : 2024-02-26
Customer Service Delivery In Africa written by Robert Ebo Hinson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-26 with Business & Economics categories.
Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.
Customer Service Management In Africa
DOWNLOAD
Author : Robert Hinson
language : en
Publisher: CRC Press
Release Date : 2020-05-07
Customer Service Management In Africa written by Robert Hinson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-07 with Business & Economics categories.
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Specialty Shop Retailing
DOWNLOAD
Author : Carol L. Schroeder
language : en
Publisher: John Wiley & Sons
Release Date : 2007-06-04
Specialty Shop Retailing written by Carol L. Schroeder and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-06-04 with Business & Economics categories.
Unlike other books on retailing, Specialty Shop Retailingis aimed at the reader who has a dream of opening a store, but little background in this type of business. The book takes into account the fact that their motivation is often not primarily monetary, but rather the intangible benefits of creating your own business and working with people and products that you love. This new and improved 3rd edition includes material about selling on the Internet, including eBay storefronts; online marketing and customer service improvements; and changes in the retailing field, such as competing with big box retailers and the demise of the sales rep system.
Training Library Staff And Volunteers To Provide Extraordinary Customer Service
DOWNLOAD
Author : Julie Todaro
language : en
Publisher: ALA Neal-Schuman
Release Date : 2006
Training Library Staff And Volunteers To Provide Extraordinary Customer Service written by Julie Todaro and has been published by ALA Neal-Schuman this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Leading The Starbucks Way Pb
DOWNLOAD
Author : Joseph A. Michelli
language : en
Publisher: McGraw Hill Professional
Release Date : 2013-09-06
Leading The Starbucks Way Pb written by Joseph A. Michelli and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-06 with Business & Economics categories.
Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices. Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies. In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry: Savor and Elevate Love to Be Loved Reach for Common Ground Mobilize the Connection Cherish and Challenge Your Legacy Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer. In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges. Praise for Leading the Starbucks Way “Michelli shows us how a small Seattle-based chain of coffee shops became one of the most beloved brands on the planet. So grab a cup of coffee, put your feet up, and read this book!” Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level “Culture is everything! This fast-moving, fascinating book gives you countless practical ideas you can use immediately to create a company climate of inspiration and loyalty.” Brian Tracy, author of Full Engagement “Michelli identifies the principles by which Howard Schultz and his team passionately perform in a culture that loves, respects, and rewards suppliers, employees, customers, shareholders, and the community.” Robert Spector, author of The Nordstrom Way “Leading the Starbucks Way provides the key success factors of a lifestyle brand that is globally scaled, locally relevant, and powered by the passion of the Starbucks culture.” John Timmerman, PhD, Senior Strategist of Customer Experience and Innovation, Gallup "Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in The Starbucks Experience." Kirkus Reviews