Customer Obsessed
DOWNLOAD
Download Customer Obsessed PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Customer Obsessed book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Blueprint For Customer Obsession
DOWNLOAD
Author : B. A. Marbue Brown
language : en
Publisher: Xulon Press
Release Date : 2022-11-06
Blueprint For Customer Obsession written by B. A. Marbue Brown and has been published by Xulon Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-06 with Business & Economics categories.
Customer Obsession is the secret sauce that has fueled the success of some of the world's most beloved and successful brands, including Amazon.com, Apple, Costco, Trader Joe's, and Zappos. The phrase was popularized by Amazon.com to describe the extreme approach to prioritizing customers that has established the company as a model of customer experience excellence to be emulated. That obsessive emphasis on prioritizing customers is also credited as a key factor in Amazon's rise to become one of the most dominant companies across the globe. Other companies like Costco, Trader Joe's, and Zappos that are legendary for their customer experience excellence have a similarly extreme approach to prioritizing customers even though they didn't initially refer to themselves as Customer Obsessed. They're also known for industry leading business results. Yet very few companies have achieved the level of customer experience excellence that earns them the right to be called Customer Obsessed. This book, Blueprint for Customer Obsession, lays out the eight habits and practices that distinguish Customer Obsessed companies from their "Customer Focused" or "Customer Centric" peers and makes the secret sauce of Customer Obsession accessible to business leaders worldwide. Blueprint for Customer Obsession demonstrates with concrete examples that Customer Obsession is not just a slogan, a catchphrase, or a rallying cry. It is a handbook for any leader that wants to engineer a Customer Obsession transformation in their company or business unit. Marbue Brown is an accomplished customer experience executive with a track record of thought leadership and signature business results at some of the most iconic companies on the planet, including JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems. As a CX leader, he guided the Chase Consumer Bank to record performance in the JD Power Retail Banking Study, NPS and branch satisfaction. He transformed the Andon Cord mechanism at Amazon.com from a primarily manually activated system to a primarily automated system, triggered by machine learning and statistical models. The Andon Cord is one of the most significant programs Amazon.com uses to personify its Customer Obsession culture. Marbue devised and codified the NSAT Improvement Approach at Microsoft, which business units and subsidiaries used to dramatically improve CX. He co-authored landmark articles about customer experience measurements that are widely cited in industry. He is a sought-after speaker and published author on customer experience, business strategy and economic policy.
Customer Obsessed
DOWNLOAD
Author : Eric Berridge
language : en
Publisher: John Wiley & Sons
Release Date : 2016-09-13
Customer Obsessed written by Eric Berridge and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-13 with Business & Economics categories.
Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital era Gain insight into each element that affects customer experience Harness the power of the cloud to achieve customer success Follow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.
Customer Obsession
DOWNLOAD
Author : Ad Nederlof
language : en
Publisher:
Release Date : 2002
Customer Obsession written by Ad Nederlof and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
The Buyer Centric Operating System
DOWNLOAD
Author : Andy Halko
language : en
Publisher:
Release Date : 2025-06-02
The Buyer Centric Operating System written by Andy Halko and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-02 with Business & Economics categories.
You think you're customer-focused. You're not. Every company says they put the customer first. But most are staring at their buyers through a fog of internal goals, product roadmaps, and vanity metrics. The result? Campaigns that almost convert. Products that almost fit. Buyers that almost stay. Almost is the graveyard of growth. This book is your wake-up call. Written for leaders ready to burn the playbook, The Buyer-Centric Operating System dismantles the myths that keep companies stuck-believing they know their customers, while quietly losing them. You'll learn: Why bias-not competitors-kills growth (and how to spot it before it's too late) The deadly comfort trap that keeps even the best teams from hearing what buyers really need How to build systems, not slogans, that keep your organization relentlessly aligned with the people who pay the bills Inside, you'll get the Buyer Lens, a five-question gut-check that slices through assumptions. You'll uncover the Buyer Flywheel, a model for spinning every part of your business-marketing, sales, product, service-around your buyer, not your org chart. This isn't theory. It's battle-tested. I've spent two decades across boardrooms and breakrooms helping teams see what they've missed for years: you are not your buyer. But you can build a company that grows at the speed of understanding. Stop guessing. Start listening. Growth lives there.
Radical Customer Obsession
DOWNLOAD
Author : Amanda Stevens
language : en
Publisher:
Release Date : 2025-06-30
Radical Customer Obsession written by Amanda Stevens and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-30 with Business & Economics categories.
What if customer experience was more than a metric? What if it became your most powerful differentiator? In a world of infinite choice and vanishing attention spans, good customer service is no longer good enough. Today's consumers don't just want to be satisfied - they want to be seen, heard, understood and championed. Radical Customer Obsession is your guide to building the kind of customer experience that doesn't just retain buyers - it creates believers. With bold insights, unforgettable stories and a playbook for real-world action, this book is your blueprint for designing and embedding customer experience as a competitive edge. Whether you're a solopreneur, a startup founder or a leader in a legacy brand, this book will help you: Shift from transactional to transformational experiences Build emotional equity and fierce loyalty Design rituals, moments and systems that create advocacy Make customer obsession a cultural, operational and strategic advantage This isn't theory. It's a movement. And it starts with one powerful decision: To be Radically Customer Obsessed.
The Customer Success Economy
DOWNLOAD
Author : Nick Mehta
language : en
Publisher: John Wiley & Sons
Release Date : 2020-05-19
The Customer Success Economy written by Nick Mehta and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-19 with Business & Economics categories.
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.
The Customer Experience Edge Technology And Techniques For Delivering An Enduring Profitable And Positive Experience To Your Customers
DOWNLOAD
Author : Reza Soudagar
language : en
Publisher: McGraw Hill Professional
Release Date : 2011-10-28
The Customer Experience Edge Technology And Techniques For Delivering An Enduring Profitable And Positive Experience To Your Customers written by Reza Soudagar and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-28 with Business & Economics categories.
“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You’ve spent way too much time reading this endorsement. Read the book instead. It’s so worth it.” —Paul Greenberg, author of CRM at the Speed of Light “To differentiate yourself and delight your customers, you must manage your customers’ experience with your goods or services, and your company. This invaluable book will show you why you must do this, and how to do it well.” —Henry Chesbrough, author of Open Innovation and Professor at the Haas School of Business, University of California Berkeley “Technology advances are raising the human expectation of what an experience with a company can and should be. Finally, a book has been written that combines behavioral psychological, micro-economic, and technological considerations defining the customer experience edge.” —Paul D’Alessandro, Partner, PricewaterhouseCoopers “As we move from Customer Experience 1.0 to Customer Experience 2.0, organizations and practitioners need a solid blueprint for success. Reza, Vinay, and Volker have created a clear and concise guide based on global best practices and proven principles. If you are ready to transform your organization, start by reading this book.” —Lior Arussy, President, Strativity Group, and author of Customer Experience Strategy “The Customer Experience Edge is an excellent book to gain insights on how to leverage customer experience as a competitive advantage. The case studies serve as recipes that can be added to, modified, or simply baked into business plans to improve or deliver an exceptional customer experience.” —Deb Dexter, Customer Service Director, Cardinal Health About the Book: Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail—the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back—and that sets you apart from the competition. You need to seize The Customer Experience Edge. Drawing on over sixty years of experience in shaping customer centric strategies and technologies for leading companies, three innovators bring you practical and proven ways to create your customer experience programs and overall business strategies. The key is to strike a balance between programs that are effective but prohibitively expensive and programs that fail to dedicate enough resources to be effective. In the middle ground lie the tools that everyone overlooks—foundational and disruptive technologies. These are the authors’ main fields of expertise, and these are what make the customer experience profitable. The Customer Experience Edge explains how to combine strategy, leadership, organizational change, and technology to: Develop products and services that are highly valued by customers Form bonds that keep clients from turning to competitors Transform customers into your best advocates It’s a new world of business, and customers are keenly aware that their loyalty is valuable currency. The Customer Experience Edge gives you a cost-effective, sustainable way to provide an unforgettable experience that builds loyalty and turns it into real, measurable profits.
Lessons Taught By Baldrige Winners
DOWNLOAD
Author : Niall Brennan
language : en
Publisher:
Release Date : 1994
Lessons Taught By Baldrige Winners written by Niall Brennan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
This report is based on excerpts of speeches given at The Conference Board's Third Annual Regional Malcolm Baldridge Award Conferences, held in Atlanta on May 6, 1993, Chicago on May 25, 1993, San Francisco on June 10, 1993, and Dallas on June 25, 1993.
What The Best Ceos Know
DOWNLOAD
Author : Jeffrey A. Krames
language : en
Publisher: McGraw Hill Professional
Release Date : 2003-03-22
What The Best Ceos Know written by Jeffrey A. Krames and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-03-22 with Business & Economics categories.
Leadership lessons from the best--Gates, Welch, Dell, Gerstner, Kelleher, Grove, and Walton What are the traits, tactics, and strategies of the business world's most transformative leaders . . . and what can the rest of us learn from them? In What the Best CEOs Know, leadership authority Jeffrey Krames examines the careers of seven of history's most accomplished CEOs--including in-depth interviews with Michael Dell, Lou Gerstner, and Herb Kelleher--to get candid answers to many of today's most compelling business questions. The result is a blueprint-like framework that instructs as well as it informs, and provides managers with the firsthand secrets of leadership giants. Proven learning tools--from cases and lesson summaries to selfassessment exercises--reinforce the book's methods and key ideas. Each chapter of What the Best CEOs Know provides innovative features including: Assess Your CEO Quotient Leadership Lessons of the CEO What would Jack Welch et al. do? A host of well-known and bestselling books have detailed the success formulas of specific CEOs. But until now, no single book has compiled the strategies of several CEOs--let alone the world's most well-known business leaders--into a handbook for achieving breakthrough corporate stewardship. What the Best CEOs Know does exactly that, combining the wisdom, strategies, and tactics of today's most accomplished CEOs into one powerful and one-of-a-kind business resource.
Total Quality Control Essentials
DOWNLOAD
Author : Sarv Singh Soin
language : en
Publisher: McGraw-Hill Companies
Release Date : 1992
Total Quality Control Essentials written by Sarv Singh Soin and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Business & Economics categories.
This complete guide to TQC takes a practical, how-to approach, addressing the quality revolution, customer obsession, planning processes; improvement cycles, process management, employee participation, getting started and ongoing management; conducting TQC audits or review; and the essence of TQC itself. Also included are appendices of recommended readings, improvement projects using the PDCA cycle, the "seven quality control tools", and the "seven new management tools". 40 illustrations and an index are provided.