Creating Competitive Advantage Through Knowledge Management
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Leveraging The Customer Base
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Author : Eli Ofek
language : en
Publisher:
Release Date : 2000
Leveraging The Customer Base written by Eli Ofek and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with categories.
Professional services firms (e.g. Consultants, Accounting Firms or Advertising Agencies) generate and sell business solutions to their customers. In doing so, they can leverage the cumulative experience from serving their customer base to either reduce their variable costs or increase the quality of their products/services. In other words, their 3production technology4 exhibitssome form of increasing returns to scale. Growth and globalization coupled with recent advances in information technology, have led many of these firms to introduce sophisticated Knowledge Management (KM) systems in order to create sustainable competitive advantage. In this paper, our goal is to analyze how KM is likely to affect competition among such professional services firms. In particular, first, we would like to understand what type (supply-side versus demand-side) economies of scale are likely to be exploited in KM systems. In the former case, KM2s role is to reduce the operating costs of the firm while in the latter case its role is to create added value to customers by significantly increasing product quality. Second, we would like to analyze the competitive dynamics and market structure that emerge as a result of firms competing with KM systems. Our results shed light on the current literature exploring the appropriate design of KM systems by suggesting that in a competitive setting, when firms2 ability to leverage their customer base is high, KM should lead to quality improvement ratherthan cost reductions.
Leveraging The Customer Base
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Author : Elie Ofek
language : en
Publisher:
Release Date : 2008
Leveraging The Customer Base written by Elie Ofek and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with categories.
Professional services firms (e.g. Consultants, Accounting Firms or Advertising Agencies) generate and sell business solutions to their customers. In doing so, they can leverage the cumulative experience gained from serving their customer base to either reduce their variable costs or increase the quality of their products/services. In other words, their "production technology" exhibits some form of increasing returns to scale. Growth and globalization coupled with recent advances in information technology, have led many of these firms to introduce sophisticated Knowledge Management (KM) systems in order to create sustainable competitive advantage. In this paper, our goal is to analyze how KM is likely to affect competition among such professional services firms. In particular, first, we explore what type (supply-side versus demand-side) economies of scale are likely to be exploited in KM systems. In the former case, KM's role is to reduce the operating costs of the firm while in the latter case its role is to create added value to customers by significantly increasing product quality. Second, we would like to analyze the competitive dynamics and market structure that emerge as a result of firms competing with KM systems. Our results shed light on the current literature exploring the deployment of KM systems by suggesting that in a competitive setting, when the firms' ability to leverage their customer base is high, KM should lead to quality improvement rather than cost reductions. In a dynamic setting, it is also shown that when firms use their KM system to improve product quality, higher ability to leverage the customer base may actually hurt profits and lead to industry shakeout. Beyond, normative insights, the results also support a number of recent market trends in management consulting, including the increased emphasis on knowledge creating activities in modern KM systems, the wave of mergers between consulting firms and the recent emergence of "retail consulting" services.
Creating Competitive Advantage Through Knowledge Management
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Author : Nancy K. Cundiff
language : en
Publisher:
Release Date : 2005
Creating Competitive Advantage Through Knowledge Management written by Nancy K. Cundiff and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Chemical engineering categories.
Knowledge Management For Competitive Advantage
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Author :
language : en
Publisher: Excel Books India
Release Date :
Knowledge Management For Competitive Advantage written by and has been published by Excel Books India this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Resource Based View Of Knowledge Management For Competitive Advantage In An Organization
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Author : Muhammad Adeel
language : en
Publisher: GRIN Verlag
Release Date : 2017-02-28
Resource Based View Of Knowledge Management For Competitive Advantage In An Organization written by Muhammad Adeel and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-28 with Business & Economics categories.
Examination Thesis from the year 2016 in the subject Business economics - Information Management, grade: A, International Islamic University Malaysia (GSM), course: Master of Management, language: English, abstract: We are living in the Knowledge era, a new age which is presumably to have a different perspective or point of view and which will involve a new route for doing businesses. Smart and speedy is vital to the success of organizations in increasingly changing set of the knowledge age. The expansion and practice of KM (knowledge management) is dramatically and continuously growing in firms. For reason of development in knowledge management, the speed for acquiring a competitive advantage by means of knowledge grows at faster rate as compared to the past. KM has also been demonstrated for its prospective contribution in creating SCA (sustained competitive advantages) for firms. The accusation that knowledge management might be able to generate SCA (sustained competitive advantage) for organizations is provoking; working in this field is relatively underdeveloped, both theoretically and empirically. The recent studies on competitive advantage and knowledge management have stressed description, rather than empirical research knowledge management could achieve to such an advantage. A possible or potential infrastructure for expanding the conceptual analysis of knowledge management’s impacts on firm's CA (competitive advantage) is the RBV (resource-based view) of the organization which relates the CA of firms with capabilities and resources that are difficult to imitate and firm-specific. The RBV is recently the commanding theoretical view in strategic management published literature, and it concerns with expensive attributes of an organization which are viewed as the basic pillars of SA (competitive advantage). In RBV (resource-based view), knowledge is viewed as a strategic benefit or asset with the outcome potential to be a source of SCA (sustainable competitive advantage) for a company. The RBV of the organization extends and builds upon the resource-based theory of the organization. It originally developed by Penrose (1959) and enlarged by others (Alavi and Leidner 2001). It encircles the aspects and features to knowledge combination or integration and the four initial method by which knowledge is arranged.
Knowledge And Knowledge Management The Resource Based View And Competitive Advantage The Contribution Of Knowledge Management To Attaining Competitive Advantage
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Author : Adebusoye Sanni
language : en
Publisher: GRIN Verlag
Release Date : 2018-01-29
Knowledge And Knowledge Management The Resource Based View And Competitive Advantage The Contribution Of Knowledge Management To Attaining Competitive Advantage written by Adebusoye Sanni and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-29 with Business & Economics categories.
Essay from the year 2017 in the subject Business economics - Business Management, Corporate Governance, grade: 61.0, University of South Wales, course: Management Theories and Philosophies, language: English, abstract: Knowledge has been identified as a crucial source of attaining competitive advantage and the creation of value (King and Zeithaml, 2003), and a fundamental component for growth and important criteria for organizations with global interest. Knowledge management is a method of collecting, organizing, and sharing worker intellectual capital all through the organization to guarantee the firm's effectiveness. Kelleher and Levene (2001) sharing knowledge all through the organization to promote current firm's business processes, brings about effective business process and eliminates unnecessary process. The resource based view has advanced to become an important theory in the field of strategy from the 1980's (Wernerfelt, 1984 ; Barney 1991 ; Grant 1991). The resource based view moves concentration of researchers in the field of strategy from external resource to organization's internal resources. It sets up the different types of resources different from other organizations as a crucial sources of advantage amongst rivals (Peteraf, 1993; Barney 1991) and determines different factors that assist organizations to keep up with their superior resource position and competitive advantage (Dierickx and Cool, 1989; Barney 1991; Ghemawat,1986). The necessity for developing competitive advantage over rivals is of top most discussion in strategic management subjects (Rahimli, 2012). Competitive advantage of an organization is said to exist when the resource of an organization is exceptional among other rivalry industries (Kotler and Keller, 2012). This essay will examine more literature in knowledge and knowledge management, the resource based view and competitive advantage and the contribution of knowledge management to attaining competitive advantage.
From Knowledge To Intelligence
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Author : Helen Rothberg
language : en
Publisher: Routledge
Release Date : 2007-03-14
From Knowledge To Intelligence written by Helen Rothberg and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-14 with Business & Economics categories.
In the New Economy, intelligence will be essential for firms to gain competitive advantage—not just information or knowledge. Competitive intelligence, or the strategic gathering of knowledge about competitors, climate, trends, new products, has a long and successful history of generating competitive advantage. In this book, Rothberg and Erickson demonstrate how corporations can combine their competitive intelligence gathering with their internal knowledge management gathering into one dynamic system. Using real-world cases from the corporate world, the authors show how the strategic use of this combined system generates measurable competitive advantage. Topics covered include how be develop your strategy for sharing and gathering knowledge across the value chain, sustainable product development and innovation, manufacturing improvement, CRM and marketing, and developing a corporate-wide global knowledge strategy.
Knowledge Management
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Author : Carl Davidson
language : en
Publisher: Becklyn Publishing Group
Release Date : 2002
Knowledge Management written by Carl Davidson and has been published by Becklyn Publishing Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Knowledge management categories.
Provides an introduction to the field of knowledge management and its application in New Zealand organisations. Identifies successful knowledge management strategies, and how to implement these.
Competitive Advantage Through Knowledge Management
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Author : Eric Frank
language : en
Publisher:
Release Date : 2001
Competitive Advantage Through Knowledge Management written by Eric Frank and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.
Achieving Competitive Advantage Through Knowledge Management And Innovation
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Author : Neeru Mundra
language : en
Publisher:
Release Date : 2014
Achieving Competitive Advantage Through Knowledge Management And Innovation written by Neeru Mundra and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.
Knowledge Management (KM) refers to a range of practices used by organizations to identify, create, represent, and distribute knowledge for awareness, learning and reuse across organizations. KM is closely related to organizational learning initiatives. This may be distinguished from organizational learning by emphasizing on the management of specific knowledge assets and development and cultivation of the channels through which knowledge flows. The present paper investigates the vital link between management of knowledge in organizations, innovations in which an organization may involve KM and the development of a sustainable competitive advantage. Various hypotheses have been formulated to know whether KM and competitive advantage are interrelated or not. Innovation in the product and services are done by various organizations but in this paper the authors have tried to study whether the innovation in KM is critical for the success of an organization or not. The paper also provides practical implications for creating a competitive advantage in modern firms. KM covers a wide range of functionalities, support and different sets of activities where organizations have to keep a check on various departments. Therefore, to achieve this research objective, the authors study the sharing of best practices and knowledge of employees in different areas of organization.