Conducting The Reference Interview

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Conducting The Reference Interview Third Edition

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Author : Catherine Sheldrick Ross
language : en
Publisher: American Library Association
Release Date : 2019-07-03

Conducting The Reference Interview Third Edition written by Catherine Sheldrick Ross and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-03 with Language Arts & Disciplines categories.

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.

Conducting The Reference Interview

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Author : Catherine Sheldrick Ross
language : en
Publisher: Neal-Schuman Publishers
Release Date : 2002

Conducting The Reference Interview written by Catherine Sheldrick Ross and has been published by Neal-Schuman Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Education categories.

This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

Conducting The Reference Interview

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Author :
language : en
Publisher:
Release Date : 2014

Conducting The Reference Interview written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Employment interviewing categories.

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. “This valuable training resource presents a great deal of very useful information.” - School Library Journal. --“A terrific training tool for all types of libraries. Highly recommended.” - Video Librarian.

Conducting The Reference Interview Enregistrement Vid O 29 Minutes

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Author :
language : en
Publisher:
Release Date : 2004

Conducting The Reference Interview Enregistrement Vid O 29 Minutes written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with categories.

The Reference Interview Today

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Author : Dave Harmeyer
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2014-02-07

The Reference Interview Today written by Dave Harmeyer and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-07 with Language Arts & Disciplines categories.

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..

The Reference Interview Today

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Author : Susan Knoer
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2011-06-02

The Reference Interview Today written by Susan Knoer and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-02 with Language Arts & Disciplines categories.

Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.

Costing Question Handling And Ill Photocopying The Study Process Findings And Recommendations

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Author : Barbara M. Robinson
language : en
Publisher:
Release Date : 1989

Costing Question Handling And Ill Photocopying The Study Process Findings And Recommendations written by Barbara M. Robinson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Interlibrary loans categories.

Training Student Library Staff

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Author : Lesley S. J. Farmer
language : en
Publisher: Linworth Publishing, Incorporated
Release Date : 1997

Training Student Library Staff written by Lesley S. J. Farmer and has been published by Linworth Publishing, Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Language Arts & Disciplines categories.

Provides outlines for training sessions in seven major library functions or services, each including an activity description, objectives, process, demonstration ideas, student activities, follow-up, and evaluation.

School Library Management

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Author : Catherine M. Andronik
language : en
Publisher: Linworth Publishing, Incorporated
Release Date : 2003

School Library Management written by Catherine M. Andronik and has been published by Linworth Publishing, Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Language Arts & Disciplines categories.

K-12 school librarians have come to count on the proven, practical advice in previous editions of this comprehensive guidebook. The fifth edition updates every topic, from collection development and standardized testing to integrating the Web into the research process. WebQuests, eBooks, and other new technologies keep media specialists current with today's changes, while core topics such as budget and facilities planning reinforce the basics.

Reference User Services Quarterly

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Author :
language : en
Publisher:
Release Date : 2007

Reference User Services Quarterly written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Library science categories.