The Reference Interview Today

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The Reference Interview Today

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Author : Dave Harmeyer
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2014-02-07

The Reference Interview Today written by Dave Harmeyer and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-07 with Language Arts & Disciplines categories.

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..

The Reference Interview Today

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Author : Susan Knoer
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2011-06-02

The Reference Interview Today written by Susan Knoer and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-02 with Language Arts & Disciplines categories.

Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.

The Reference Interview As A Creative Art

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Author : Elaine Z. Jennerich
language : en
Publisher: Libraries Unlimited
Release Date : 1997-05-15

The Reference Interview As A Creative Art written by Elaine Z. Jennerich and has been published by Libraries Unlimited this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-05-15 with Language Arts & Disciplines categories.

Shows librarians how to combine creativity with professional expertise to improve customer service. After reviewing the historical background of and research on the reference interview, chapters discuss the effects of technology, serving special populations, various types of interviews, problem patrons, and training. Includes interview skills tests, rating sheets, and checklists. This edition reflects sociological and technological changes over the past decade.

Library Information Science Abstracts

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Author :
language : en
Publisher:
Release Date : 2008

Library Information Science Abstracts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Information science categories.

Career Planning Today

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Author : C. Randall Powell
language : en
Publisher:
Release Date : 1990

Career Planning Today written by C. Randall Powell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.

Introduction To Reference Work In The Digital Age

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Author : Joseph Janes
language : en
Publisher:
Release Date : 2003

Introduction To Reference Work In The Digital Age written by Joseph Janes and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Language Arts & Disciplines categories.

For many librarians, the meaning of the word -reference- is changing so rapidly that it is unsettling. Joe Janes, founder of the Internet Public Library, provides this perfect mix of provocative arguments and useful, hands-on advice. He addresses important questions including: what is the optimal mix of desk/phone/email/chat? What kind of resource for what kind of user? What software for what purpose? What values to hold on to and what habits to break? Loaded with salient considerations, pointers, and encouragement, this book will have at the library world talking on a subject we urgently need to address.

Reference User Services Quarterly

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Author :
language : en
Publisher:
Release Date : 2007

Reference User Services Quarterly written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Library science categories.

Teaching The New Library To Today S Users

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Author : Trudi E. Jacobson
language : en
Publisher:
Release Date : 2000

Teaching The New Library To Today S Users written by Trudi E. Jacobson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Language Arts & Disciplines categories.

A discussion of the background and strategies librarians need to address the learning needs of the new library's diverse users. Each chapter is written by a librarian who has hands-on experience teaching the population about which they write.

Essential Reference Services For Today S School Media Specialists

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Author : Scott Lanning
language : en
Publisher:
Release Date : 2004

Essential Reference Services For Today S School Media Specialists written by Scott Lanning and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Education categories.

Table of Contents List of illustrations Preface Ch. 1 Information 1 Ch. 2 Information literacy 9 Ch. 3 Evaluating reference sources 17 Ch. 4 Print reference sources 29 Ch. 5 The reference interview 45 Ch. 6 Library catalogs 55 Ch. 7 Electronic reference sources 63 Ch. 8 Searching the web 77 Ch. 9 Creating electronic library resources 85 Ch. 10 Core curriculum and collaboration 91 Ch. 11 Building a reference collection 95 Ch. 12 Evaluation of reference service 103 Ch. 13 Sharing the reference collection with your school 115 References 119 Index 123.

Current Awareness Abstracts

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Author :
language : en
Publisher:
Release Date : 2001

Current Awareness Abstracts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Information resources management categories.