Communication For Constructive Workplace Conflict

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Communication For Constructive Workplace Conflict

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Author : Jessica Katz Jameson
language : en
Publisher: John Wiley & Sons
Release Date : 2023-05-09

Communication For Constructive Workplace Conflict written by Jessica Katz Jameson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-09 with Family & Relationships categories.

Recipient of the NCA Organizational Communication Division's Outstanding Textbook Award 2023 A unique textbook for students or professionals across a range of disciplines offering a novel approach to conflict communication Communication for Constructive Workplace Conflict describes how daily human behavior and communication can contribute to collaborative conflict management in any organization. Using the LEARN (Listening, Engaging, Acknowledging, Rapport, and Nurturing) communication framework, this practical textbook explains, analyzes, and critiques a range of individual responses to workplace friction, offers evidence-based communication strategies for effectively managing conflicts, and promotes a philosophy that builds an environment that invites active participation rather than avoidance and silence. Designed for courses teaching organizational communication and conflict management, Communication for Constructive Workplace Conflict draws directly from the author’s 25 years of experience performing conflict research in numerous corporations, hospitals, public agencies, multi-sector laboratories, and non-profit organizations. Following the intuitive LEARN model, readers are provided with the theoretical and empirical support for managing conflicts as they emerge and creating an environment for more productive conflict in real-world scenarios. Throughout the text, concise and accessible chapters integrate key literature from disciplines including Communication, Management and Negotiation, Political Science, Psychology, and Public Administration to illustrate the impact the larger organizational context has on communication, conflict, and the social environment within organizations. Offers practical implications for communication in daily activities in ways that support trust-building and positive relationships Presents a framework based on the Communication as Constitutive of Organization (CCO) model, Contains theoretical and research-based explanations and diverse case studies to provide practical guidance for organizational members at all levels Reinforces the LEARN model with engaging, class-tested activities that allow students to practice constructive conflict communication Examines the impact of societal trends and how each individual’s communication either promotes or impedes collaboration and constructive conflict interaction Featuring timely discussion of the impact of social distancing due to the COVID-19 pandemic and the roles of social media and online dispute resolution, Communication for Constructive Workplace Conflict is an excellent textbook for upper-level undergraduate and graduate students new to the field of conflict studies or organizational communication, a valuable supplement for students of management, organizational psychology, and public administration, and a useful reference for professional mediators, consultants, trainers, and managers.

Listening To Conflict

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Author : Erik J. Van Slyke
language : en
Publisher: Amacom Books
Release Date : 1999-04

Listening To Conflict written by Erik J. Van Slyke and has been published by Amacom Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-04 with Business & Economics categories.

A fresh new approach to resolving conflicts - your own and others'. Arguing, persuading, cajoling, sulking, bullying, stamping feet - in the midst of conflict, these tactics fall on deaf ears. Literally. There's just nobody listening. And yet listening - on the part of both parties involved in the conflict - is the key to finding constructive resolutions. This unique book helps managers, team leaders, human resources professionals, and others successfully resolve conflicts by practicingand perfecting the art of listening. Filled with original models and tools, it explains how to: * Develop self-awareness, or listening to ourselves, to set the stage for better relationships * Change the action/reaction cycle that leads to an impasse during a dispute * Use empathetic listening techniques to convey understanding and encourage open communication * Understand how listening fits into the collaborative resolution process * Create a culture of constructive conflict, and more.

Conflict Prevention In The Workplace

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Author : Robert Bacal
language : en
Publisher: Bacal & Associates
Release Date : 1998

Conflict Prevention In The Workplace written by Robert Bacal and has been published by Bacal & Associates this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Language Arts & Disciplines categories.

Managing Conflict And Workplace Relationships

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Author : Sandra Dean Collins
language : en
Publisher: South Western Educational Publishing
Release Date : 2005

Managing Conflict And Workplace Relationships written by Sandra Dean Collins and has been published by South Western Educational Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.

Module 5: Managing Conflict and Workplace Relationships uses an approach that involves far more than dispute resolution or figuring out how limited resources can be distributed equitably among people who think they all deserve more. This module shows us how to manage our own emotions, as well as those of others. Creative conflict, along with harmony and synchronicity in the workplace are issues too many of us have avoided because we simply didn't understand them or didn't know what to say. Managing Conflict and Workplace Relationships helps readers to understand conflict and clearly illustrates how to deal with it.

Oral Workplace Communication

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Author : Thomas Cheesebro
language : en
Publisher: Prentice Hall
Release Date : 2006

Oral Workplace Communication written by Thomas Cheesebro and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.

The 2 nd edition of this text provides an excellent, easy-to-read explanation of the tools needed to be successful on the job. Organized into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics, and addresses content essential for workers in todayrs"s competitive job market. Beginning with an overview of the communication process, it then addresses skills related to diversity, listening, interpersonal relationships, oral presentations, teamwork, job search, and customer service. Because of its ease of use this guide is invaluable to those who need to present information from all walks of life: from students to trainer-facilitators to CEOs. Adult learners who develop the skills presented in this book can expect to experience more satisfying work lives, improved interpersonal relationships, and increased self-confidence.

Constructive Conflict Management

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Author : John Crawley
language : en
Publisher: Pfeiffer
Release Date : 1994

Constructive Conflict Management written by John Crawley and has been published by Pfeiffer this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.

When conflicts at work occur, our traditional skills and positive instincts are deserted in favor of the easy fix, the tough move, or the clever device. But unresolved conflicts simmer on, until they explode again, and before long, managers feel as though they axe doing little else other than dealing with disputes of people in different camps; cooperation replaced by combat and motivation going down by the minute.

Communicating At Work

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Author : Ronald Brian Adler
language : en
Publisher:
Release Date : 2005

Communicating At Work written by Ronald Brian Adler and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.

The leading text in business communication, "Communicating at Work" takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program that is designed to encourage group activities and skill building. That, plus clear writing and effective use of tables, make the text an excellent teaching tool.

The National Guide To Educational Credit For Training Programs

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Author : American Council on Education
language : en
Publisher: Greenwood
Release Date : 2005

The National Guide To Educational Credit For Training Programs written by American Council on Education and has been published by Greenwood this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.

Highlights over 6,000 educational programs offered by business, labor unions, schools, training suppliers, professional and voluntary associations, and government agencies.

Workplace Conflict

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Author : Lucas Morgan
language : en
Publisher: Publifye AS
Release Date : 2025-02-28

Workplace Conflict written by Lucas Morgan and has been published by Publifye AS this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-02-28 with Business & Economics categories.

Workplace Conflict offers a practical guide to navigate and resolve disputes, ultimately fostering a more productive and harmonious work environment. The book emphasizes that conflict isn't inherently negative; it can be a catalyst for innovation and improved communication if managed constructively. It delves into the root causes of workplace conflicts, such as communication breakdowns and differing values, while providing strategies for conflict resolution and building conflict-resilient teams. This book is valuable because it presents a balanced view, considering the needs of both employees and employers, and offers actionable strategies applicable across various organizational cultures. The book progresses from foundational concepts to practical applications. Initially, it explores the psychological and sociological underpinnings of conflict. It then dedicates significant attention to conflict resolution styles like negotiation and mediation, offering guidance on choosing the most appropriate approach for different situations. The book's arguments are supported by extensive research and real-world examples, bridging the gap between theory and practice, making it a key resource for managers and HR professionals.

Communicating Through Conflict

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Author : Marcus L. Ambrester
language : en
Publisher: Alfred Publishing Company
Release Date : 1995

Communicating Through Conflict written by Marcus L. Ambrester and has been published by Alfred Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Interpersonal conflict categories.