Workplace Conflict

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The Complete Guide To Conflict Resolution In The Workplace

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Author : Marick F. Masters
language : en
Publisher: AMACOM/American Management Association
Release Date : 2002-05

The Complete Guide To Conflict Resolution In The Workplace written by Marick F. Masters and has been published by AMACOM/American Management Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-05 with Business & Economics categories.

" People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."

Conflict Management For Managers

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Author : Susan S. Raines
language : en
Publisher: John Wiley & Sons
Release Date : 2012-12-14

Conflict Management For Managers written by Susan S. Raines and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-14 with Business & Economics categories.

“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

Managing Workplace Conflict

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Author : Jean Lebedun
language : en
Publisher: American Media Publishing
Release Date : 1998

Managing Workplace Conflict written by Jean Lebedun and has been published by American Media Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.

The Essential Workplace Conflict Handbook

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Author : Barbara Mitchell
language : en
Publisher: Red Wheel/Weiser
Release Date : 2015-09-21

The Essential Workplace Conflict Handbook written by Barbara Mitchell and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-21 with Business & Economics categories.

Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity. Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions: What's changing in the workplace and the workforce today? Are the right issues being addressed? How can we create more options to solve conflicts? What's my conflict style, and why is it important? How should I set and manage expectations? What happens when disruptive behavior gets out of control? Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.

Managing Conflict In The Workplace

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Author : Shannon Johnson
language : en
Publisher:
Release Date : 2002

Managing Conflict In The Workplace written by Shannon Johnson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business enterprises categories.

8 Stages Of Workplace Conflict And How Best To Resolve Each Stage

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Author : Kathy Reid
language : en
Publisher:
Release Date : 2018-06-22

8 Stages Of Workplace Conflict And How Best To Resolve Each Stage written by Kathy Reid and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-22 with categories.

Conflict in the workplace is damaging for all those involved, the people in conflict, their colleagues and managers. The organisation suffers, not just from the direct costs such as sickness absence, legal costs etc. but from less tangible costs such as distraction from business objectives and even damage to the organisation's reputation.Conflict can be managed in a variety of ways but which approach is the best for the situation faced? This is why the authors have written this book, identifying 8 stages of workplace conflict and the intervention options that might be most appropriate at that stage. To bring all 8 conflict stages to life the book uses a realistic case scenario illustrating each stage. In the scenario we see how those involved are feeling and responding, what they might be thinking about the other person and how they might view the options open to them at each stage. This book can be helpful to anyone involved in conflict to understand better the choices open to them. It is also intended as a tool to help HR and line managers identify the most appropriate conflict management options and be in a position to give more informed guidance and support to their employees in conflict.

Conflict Resolution At Work For Dummies

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Author : Vivian Scott
language : en
Publisher: John Wiley & Sons
Release Date : 2009-12-30

Conflict Resolution At Work For Dummies written by Vivian Scott and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-12-30 with Business & Economics categories.

A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!

The Exchange

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Author : Steven Dinkin
language : en
Publisher: CRC Press
Release Date : 2011-04-04

The Exchange written by Steven Dinkin and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-04 with Business & Economics categories.

This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.

Managing Conflict

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Author : David Liddle
language : en
Publisher: Kogan Page Publishers
Release Date : 2017-09-03

Managing Conflict written by David Liddle and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-03 with Business & Economics categories.

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

Irs Managing Conflict In The Workplace

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Author : Heather Falconer
language : en
Publisher: Routledge
Release Date : 2009-11-03

Irs Managing Conflict In The Workplace written by Heather Falconer and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-03 with Business & Economics categories.

Conflict, bullying and harassment can destroy the foundations of the most enterprising organisations. Bullying is now a key complaint received by HR departments. Destructive conflict creates stress, which can lead to poor morale and performance, increased staff turnover and an overall decline in organisational effectiveness. The good news is destructive conflict can be reduced – but this is a sensitive issue, requiring managers to call on tried and tested techniques. Published for HR and line managers, IRS Managing Conflict in the Workplace will help employers to recognise and resolve destructive conflict issues more effectively, enabling them to become more positive, productive and efficient. It gives invaluable advice on conflict prevention, mediation and negotiation; it explains how to manage conflict in a wide variety of situations; and includes guidance on the new statutory requirements for disciplinary and grievance procedures. The handbook will enable HR professionals to: • recognise the sectors, departments and types of individuals most prone to conflict • measure the costs of conflict • understand and comply with the law on the employer’s duty of care • spot potential problems, recognise bullying behaviours, understand the difference between constructive conflict and bullying and harassment, conduct a risk assessment and take preventative action • establish, communicate and monitor effective policies and procedures • train staff and managers in how to manage conflict effectively • reach agreement through negotiation • use conciliation and mediation to resolve difficult situations Also included is best practice advice, sample conflict management policies, case studies, checklists and legal compliance.