Building A Successful Customer Service Culture
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Building A Customer Service Culture
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Author : Mario Martinez
language : en
Publisher: Emerald Group Publishing
Release Date : 2008-07-22
Building A Customer Service Culture written by Mario Martinez and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-22 with Business & Economics categories.
This book goes beyond theory to provide practical tools for implementing excellent customer service. It explores foundational principles and actionable strategies to build lasting customer relationships and create a strong service culture, helping individuals and organizations turn service into a competitive advantage.
Excellent Customer Service
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Author : E. J. Bones
language : en
Publisher: Createspace Independent Pub
Release Date : 2013
Excellent Customer Service written by E. J. Bones and has been published by Createspace Independent Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Business & Economics categories.
In ten easy chapters the author explains how to successfully build a culture of excellent customer service in a retail environment. This book begins with hiring and ends with measuring the results. Learn to keep it simple, focus on what counts, engage your associates and lead the team by example. This book will define the culture and teach you how to deliver it.
Culture At Work
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Author : G. Michael Barton
language : en
Publisher: Worldatwork
Release Date : 2006
Culture At Work written by G. Michael Barton and has been published by Worldatwork this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
Unleashing Excellence
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Author : Dennis Snow
language : en
Publisher: John Wiley & Sons
Release Date : 2009-10-29
Unleashing Excellence written by Dennis Snow and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Business & Economics categories.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Strategic Decision Making
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Author : Chris Gore
language : en
Publisher: Weidenfeld & Nicolson
Release Date : 1992
Strategic Decision Making written by Chris Gore and has been published by Weidenfeld & Nicolson this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Business & Economics categories.
A study of effective decision-making in business at the strategic level. It emphasizes how to improve decision-making and provides a framework for analysis of techniques appropriate to particular organizations and circumstances. Case-study material is provided at the end of each chapter.
Developing New Services
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Author : William R. George
language : en
Publisher:
Release Date : 1984
Developing New Services written by William R. George and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Business & Economics categories.
Thanks For Coming In Today
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Author : Charles Ryan Minton
language : en
Publisher: Lioncrest Publishing
Release Date : 2018-10-30
Thanks For Coming In Today written by Charles Ryan Minton and has been published by Lioncrest Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-30 with Business & Economics categories.
By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron's experience memorable. With this book, you'll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased--and so will you.
California Management Review
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Author :
language : en
Publisher:
Release Date : 2001
California Management Review written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Industrial management categories.
Parliamentary Debates Hansard
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Author : Great Britain. Parliament. House of Commons
language : en
Publisher:
Release Date : 2005
Parliamentary Debates Hansard written by Great Britain. Parliament. House of Commons and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Great Britain categories.
Constructing Core Competencies
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Author : Heather Bock
language : en
Publisher:
Release Date : 2006
Constructing Core Competencies written by Heather Bock and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
This manual lays the groundwork for creating a competency model, which can be used to optimize associate development and build a firm-wide high-performance culture.