Unleashing Excellence
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Unleashing Excellence
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Author : Dennis Snow
language : en
Publisher: John Wiley & Sons
Release Date : 2009-10-29
Unleashing Excellence written by Dennis Snow and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Business & Economics categories.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Superteams Using The Principles Of Respecttm To Unleash Explosive Business Performance
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Author : Paul L. Marciano
language : en
Publisher: McGraw Hill Professional
Release Date : 2014-04-18
Superteams Using The Principles Of Respecttm To Unleash Explosive Business Performance written by Paul L. Marciano and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-18 with Business & Economics categories.
Build Teams That SUPER PERFORM Every Day It may seem impossible at times but you can increase productivity, innovation, loyalty, and retention in your organization—dramatically. And it's a lot simpler than you think. In fact, it takes only one thing: RESPECT. Carrots and Sticks Don't Work author Paul Marciano teams up with HR guru Clinton Wingrove to reveal their exciting new system for creating the kinds of teams that transform organizations. The secret lies in developing ordinary employees into highly engaged team members who, in turn, create powerful teams that make exceeding expectations their daily practice. SuperTeams gives you the inspiration, tools, and evidence-based practices you need to kick your teams into overdrive--starting today. The system is composed of seven easy-to-implement elements: Recognition Empowerment Supportive feedback Partnering Expectations Consideration Trust When you fuel your teams with RESPECT, amazing things happen. Employee engagement skyrockets, dormant creativity is unleashed, productivity increases--and profitability soars. Filled with assessment questions, mini quizzes, and hands-on exercises, this engaging guide gives you everything you need in today's workplace--whether it's a small business operating in a traditional setting or a global corporation with team members in several locations. Create a RESPECT-ful culture in your workplace and transform ordinary teams into Super-Teams. PRAISE FOR SUPERTEAMS: "Today we must cultivate creative, productive, loyal, resourceful workforces. Sound impossible? With SuperTeams's original RESPECT Model, you have everything you need to build and motivate an engaged, highly effective organization." -- Marshall Goldsmith, author of the New York Times bestseller What Got You Here Won't Get You There "Practical and valuable. Paul and Clinton provide methods to help create, motivate, and sustain SuperTeams that consistently deliver and exceed customer expectations." -- Michelle Mosolgo, Executive Director Enterprise Programs, Merck "SuperTeams conveys the extraordinary power of the RESPECT Model of team development. It should be read by everyone involved in creating or building teams." -- Herb Greenberg, PhD, CEO and founder, Caliper "Leaders form strategy and create strong and committed teams of talented and motivated people that produce extraordinary business success. Paul and Clinton have covered this critical aspect eloquently in their book. Ignore it at your peril!" -- Roger Phillips, former CEO, Iveco Ford Ltd. "Marciano and Wingrove provide an indispensable guide for all team members and leaders seeking to create a SuperTeam and exceed their customers' expectations." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em: Getting Good People to Stay
Community Banker
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Author :
language : en
Publisher:
Release Date : 2005
Community Banker written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Bank management categories.
The Brief
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Author :
language : en
Publisher:
Release Date : 1995-08
The Brief written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-08 with Oil well drilling categories.
In Search Of Ethics
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Author : Len Marrella
language : en
Publisher:
Release Date : 2009
In Search Of Ethics written by Len Marrella and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
Here is the newly released, 2nd edition of the book that has been widely read and accepted for its highly encouraging interviews and message. In Search of Ethics: Conversations with Men and Women of Character by Len Marrella has been read by people across the United States and Canada. It is utilized by companies of all sizes and in schools ranging from high schools to undergraduate classes in colleges to university graduate courses. It is mandatory reading by cadets at the U.S. Military Academy at West Point. -- Publisher's Description.
Insurance Handbook For The Medical Office
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Author : Marilyn Takahashi Fordney
language : en
Publisher:
Release Date : 2006
Insurance Handbook For The Medical Office written by Marilyn Takahashi Fordney and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Health insurance categories.
This manual has been prepared for instructors using Insurance Handbook for the Medical Office 9th ed., in medical insurance classes or as a supplement in administrative medical assisting classes.
Extension Circular
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Author :
language : en
Publisher:
Release Date : 2006
Extension Circular written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Agricultural extension work categories.
Achieving Excellence In The Management Of Human Service Organizations
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Author : Peter M. Kettner
language : en
Publisher: Addison-Wesley Longman
Release Date : 2002
Achieving Excellence In The Management Of Human Service Organizations written by Peter M. Kettner and has been published by Addison-Wesley Longman this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
This book attempts to create an integrated model for management and administrative practice in the management of human service organizations. The book presents a theoretical foundation for human services management and identifies the major roles and responsibilities of the manager/administrator.To date, management books have identified problems in organizational functioning and described how systems should work. This book goes beyond description. First, it identifies themes that serve as guidelines to insure internal consistency within the organization. Then it proposes what managers need to do to put their organizations back on track toward excellence. The overall emphasis is on how to get employees to perform at their optimum levels to insure organizational efficiency, effectiveness, quality and productivity.For people in Human Services Management and Social Work Administration/ Management.
Philosophia Africana
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Author :
language : en
Publisher:
Release Date : 2008
Philosophia Africana written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with African diaspora categories.
Building Team Power How To Unleash The Collaborative Genius Of Teams For Increased Engagement Productivity And Results
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Author : Thomas A. Kayser
language : en
Publisher: McGraw Hill Professional
Release Date : 2011-01-07
Building Team Power How To Unleash The Collaborative Genius Of Teams For Increased Engagement Productivity And Results written by Thomas A. Kayser and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-07 with Business & Economics categories.
The collaborative team-building guidebook that takes Mining Group Gold one step further “Now more than ever before, organizations need to build and maintain a culture of trust and collaboration. This updated edition of Building Team Power brings Tom Kayser’s important concepts to a new generation of leaders. Read this book and take its lessons to heart—you can’t afford not to.” —Ken Blanchard, coauthor of The One Minute Manager® and Lead with LUV “A must-read for individuals wishing to build successful teams in today’s complex, highly interconnected, and global environments. Having worked directly with Tom over the years, I can confirm that his principles work!” —Jim Stoffel, Executive Partner, Trillium-Group, LLC, and previously Senior Vice President, Eastman Kodak and Vice President and General Manager, Xerox “A well-organized toolkit of ready-to-use techniques to enable fast, cross-silo, teambased problem solving and value creation—critical new capabilities in our increasingly competitive industry!” —Dr. Jean A. Dames, Senior Manager, Strategic Sales & Leadership Effectiveness, American Express “Tom Kayser is an author worth reading. His book, Building Team Power, is about how to help teams collaborate and win in today’s highly competitive marketplace. This is a significant addition to the existing business literature on work team collaboration. Read it and become a better leader.” —John Vester III, Principal, Ernst & Young Transaction Advisory Service “Tom Kayser delves into the intrinsic values that unleash the full potential of teams. Building Team Power is a must for every leader!” —Rose Fass, Founder and CEO, fassforward consulting group “Building Team Power is to your team what the owner’s manual is to your car: the onestop resource for how it works, how to maintain it, and what to do first if it breaks down.” —Ed Muzio, CEO, Group Harmonics, Inc.; author of Make Work Great After 30 years at Xerox and in the course of his consulting work, Tom Kayser discovered a major shift in how people work. The old school of rigid “command-and-control” management no longer gets results. To stay productive and competitive in today’s world, the key word is “collaboration.” By studying and isolating what makes teams succeed in the workplace, Kayser has developed a system of proven team-building techniques that anyone can apply to his or her own group situations. His step-by-step program shows you how to: Solve problems faster, smarter, and better Delegate work more effectively and efficiently Manage conflicts and interpersonal issues Build mutual trust among your people Make wiser decisions at every level Building Team Power is filled with clear examples and powerful exercises to help you put theory into practice. You’ll discover seven proven strategies for improving your team, key brainstorming techniques for group meetings, analytic tools for problem solving, and a six-step collaborative model for all occasions. You’ll learn how to capture your market, reduce costs, and improve quality by unleashing the untapped, collaborative genius of your people and your teams. You’ll find out how to do things right the first time, every time, adding value to your products and services while being more agile and responsive than your competitors. Plus, you’ll read a fascinating case study of one company dealing with budget cuts in today’s tough economy. This is how you unlock the collaborative power of the people around you.