Boardroom Reports 88

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Boardroom Reports 88

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Author :
language : en
Publisher:
Release Date : 1988

Boardroom Reports 88 written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with categories.

Boardroom Reports

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Author :
language : en
Publisher:
Release Date : 1977

Boardroom Reports written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1977 with Business categories.

Delivering Quality Service

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Author : Valarie A. Zeithaml
language : en
Publisher: Simon and Schuster
Release Date : 2010-05-11

Delivering Quality Service written by Valarie A. Zeithaml and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.

How To Succeed In Business Without Working So Damn Hard

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Author : Robert J. Kriegel
language : en
Publisher: Business Plus
Release Date : 2002-02-13

How To Succeed In Business Without Working So Damn Hard written by Robert J. Kriegel and has been published by Business Plus this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-02-13 with Business & Economics categories.

According to Robert Kriegel, the only way to suceed in today's business climate is to break away from old modes, myths and mindsets and re-think, re-define and re-invent the rules that govern the game. Here, he encourages the adoption of new strategies to increase performance levels.

Annual Report

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Author : Papua New Guinea Coffee Industry Board
language : en
Publisher:
Release Date : 1988

Annual Report written by Papua New Guinea Coffee Industry Board and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Coffee industry categories.

Official Summary Of Security Transactions And Holdings Reported To The Securities And Exchange Commission Under The Securities Exchange Act Of 1934 And The Public Utility Holding Company Act Of 1935

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Author :
language : en
Publisher:
Release Date : 1988

Official Summary Of Security Transactions And Holdings Reported To The Securities And Exchange Commission Under The Securities Exchange Act Of 1934 And The Public Utility Holding Company Act Of 1935 written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Securities categories.

Human Resource Management 10th Edition

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Author : Raymond J. Stone
language : en
Publisher: John Wiley & Sons
Release Date : 2020-12-14

Human Resource Management 10th Edition written by Raymond J. Stone and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-14 with Business & Economics categories.

The new edition of Raymond Stone’s Human Resource Management is an AHRI endorsed title that has evolved into a modern, relevant and practical resource for first-year HRM students. This concise 14-chapter textbook gives your students the best chance of transitioning successfully into their future profession by giving them relatable professional insights and encouragement to exercise their skills in authentic workplace scenarios. Complementary to your courses, with well written conceptual content, Stone’s 10th Edition will save you research and assessment prep time with a host of case studies that cement learnings and get students thinking critically.

The Report Sabah 2011

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Author :
language : en
Publisher: Oxford Business Group
Release Date : 2011

The Report Sabah 2011 written by and has been published by Oxford Business Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Sabah categories.

Teamthink

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Author : Don Martin
language : en
Publisher: Plume Books
Release Date : 1994

Teamthink written by Don Martin and has been published by Plume Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.

The first book to use colorful sports anecdotes as business tools, TeamThink illustrates the importance of skills that athletes take for granted--training, leadership, coordination, and motivation--and provides valuable wisdom on how to make business objectives as clear as any goal line.

Tax Cases Reported Under The Direction Of The Board Of Inland Revenue

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Author :
language : en
Publisher:
Release Date : 2002

Tax Cases Reported Under The Direction Of The Board Of Inland Revenue written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Taxation categories.