Delivering Quality Service
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Delivering Quality Service
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Author : Valarie A. Zeithaml
language : en
Publisher: Simon and Schuster
Release Date : 1990
Delivering Quality Service written by Valarie A. Zeithaml and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Business.
Challenging In Delivering Quality Services Balancing Customer Expectations And Perceptions In Airline Industry
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Author : Calvin Monroe
language : en
Publisher: GRIN Verlag
Release Date : 2014-02-28
Challenging In Delivering Quality Services Balancing Customer Expectations And Perceptions In Airline Industry written by Calvin Monroe and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-28 with Business & Economics categories.
Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, King`s College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much has been seen to change. This study was aimed at conducting an exploratory survey in the grounds of the Norwegian company to find out the recommendations for the company’s quality service. We issued self-governed questionnaires to the customers at the waiting room, who were rather waiting for flight take off. A focus group discussion was also conducted by the group to engage the passengers in a dialogue that involved customer service quality expectations and perceptions. During the survey period which took six days, we interacted with the customers and show them the need for their genuine response towards the questions asked. A well elaborated questionnaire was distributed to the customers who answered them as they awaited the operator services. The customers answered the questions at their own pace, giving their opinions independently. The sampled population was made-up of 120 customers taking on flights among the Scandinavian countries at Oslo Airport. The answers were analysed and deductions made from the analysis. The services expected offered by the company were rated along with the customers’ expectations and that was what could only measure customer satisfaction for services offered by Norwegian airline service. SERVQUAL system was used to calculate the relationship between customer expectations and perceptions. Some mathematical implications of mean and standard deviations also added some weight on the relationship between the company’s present status and customer perception.
Delivering Quality Service Balancing Costumer Perceptions And Expectations
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Author : Valarie A. Zeithaml
language : en
Publisher:
Release Date : 1990
Delivering Quality Service Balancing Costumer Perceptions And Expectations written by Valarie A. Zeithaml and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with categories.
Delivering Quality Service A Pharmaceuticals Sector S Perspective
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Author : Fanny Saruchera
language : en
Publisher: LAP Lambert Academic Publishing
Release Date : 2012-05
Delivering Quality Service A Pharmaceuticals Sector S Perspective written by Fanny Saruchera and has been published by LAP Lambert Academic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05 with categories.
Service Quality delivery is a concept that has become a requirement accross all sectors in any economy. Today's customers are no longer concerned with product availability and other "surface service" provisions - Quality has become a major concern! A research was carried out to evaluate the current customer perceptions on service quality delivery in the pharmaceuticals industry in Zimbabwe. The study also aimed at determining the components of service quality in the pharmaceuticals industry as well as establishing the gaps between customer expectations and service delivery performance in the sector, in an effort to recommend strategies to close such gaps. This write-up presents the findings of the survey and recommendations to ensure effective service recovery programmes, improve both internal and external organisational communications, to solve problems related to service quality delivery and a shift from service quality towards "Service Contracts". The write-up brings in new light useful especially to those who want to gain a deeper insight into the subject of Service Quality. Saruchera, 2012.
The Advertising Printer
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Author :
language : en
Publisher:
Release Date : 1930
The Advertising Printer written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1930 with Advertising categories.
Challenging In Delivering Quality Services
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Author : Calvin Monroe
language : en
Publisher:
Release Date : 2014-03
Challenging In Delivering Quality Services written by Calvin Monroe and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03 with categories.
Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, Kings College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much has been seen to change. This study was aimed at conducting an exploratory survey in the grounds of the Norwegian company to find out the recommendations for the company's quality service. We issued self-governed questionnaires to the customers at the waiting room, who were rather waiting for flight take off. A focus group discussion was also conducted by the group to engage the passengers in a dialogue that involved customer service quality expectations and perceptions. During the survey period which took six days, we interacted with the customers and show them the need for their genuine response towards the questions asked. A well elaborated questionnaire was distributed to the customers who answered them as they awaited the operator services. The customers answered the questions at their own pace, giving their opinions independently. The sampled population was made-up of 120 customers taking on flights among the Scandinavian countries at Oslo Airport. The answers were analysed and deductions made from the analysis. The services expected offered by the company were rated along with the customers' expectations and that was what could only measure customer satisfaction for services offered by Norwegian airline service. SERVQUAL system was used to calculate the relationship between customer expectations and perceptions. Some mathematical implications of mean and standard deviations also added some weight on the relationship between the company's present status and customer perce
Local Government Council S Performance And Public Service Delivery In Uganda
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Author : Moses Egunyu
language : en
Publisher:
Release Date : 2014
Local Government Council S Performance And Public Service Delivery In Uganda written by Moses Egunyu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Bududa District (Uganda) categories.
Executive Housekeeping Today
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Author :
language : en
Publisher:
Release Date : 1993
Executive Housekeeping Today written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Associations, institutions, etc categories.
The Library Of Factory Management 6
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Author :
language : en
Publisher:
Release Date : 1915
The Library Of Factory Management 6 written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1915 with Factories categories.
Cma
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Author :
language : en
Publisher:
Release Date : 1994-02
Cma written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-02 with Accounting categories.