Best Practices In Customer Service

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Customer Service Best Practices

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Author : Ron Zemke
language : en
Publisher: Human Resource Development
Release Date : 1998

Customer Service Best Practices written by Ron Zemke and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.

Customer Service Delivery

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Author : Lawrence Fogli
language : en
Publisher: John Wiley & Sons
Release Date : 2006-02-02

Customer Service Delivery written by Lawrence Fogli and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-02-02 with Business & Economics categories.

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.

Best Practices In Customer Service

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Author : John A. Woods
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 1999

Best Practices In Customer Service written by John A. Woods and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Consumers' leagues categories.

Business Model Renewal How To Grow And Prosper By Defying Best Practices And Reinventing Your Strategy

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Author : Linda Gorchels
language : en
Publisher: McGraw Hill Professional
Release Date : 2012-03-23

Business Model Renewal How To Grow And Prosper By Defying Best Practices And Reinventing Your Strategy written by Linda Gorchels and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-23 with Business & Economics categories.

Forget “business as usual.” Don’t believe everything you read about “best practices.” There is no “magic bullet.” When your market changes, you have to change your strategy and take control of your own success. You have to renew your business model. In a global market that is constantly evolving, you can’t expect “magic bullets” or “best practices”—or any stand-alone business philosophy that many books and gurus offer—to guide your company through good times and bad. Instead you need to take an active role in reviewing and retooling your strategies. You need to stop thinking “business as usual.” You need Business Model Renewal—a groundbreaking book that provides a language and multiple frameworks for how to think about and implement business model reinvention. A full-range guide to synthesizing and applying the most up-to-date thinking in business today, Business Model Renewal challenges you to re-evaluate your methods, rethink your options, and reignite your organization. Constantly challenging the mindset of “tried and true” numbers-based solutions such as market share, financials, and metrics, Gorchels integrates both traditional concepts and cutting-edge ideas to avoid the usual “one size fits all” approach that can stifle a company’s growth. You’ll learn how to build a custom-made business model that encompasses the totality of how your company produces value—including design, infrastructure, culture, operations, and more. You’ll learn how to adapt to newest emerging technologies, how to cope with the biggest market fluctuations, how to serve the latest demographic shifts, and how to plan ahead for your company’s future. Envisioning business model renewal efforts drives leaders and managers to deal with the ambiguity of future thinking. Shifts in technology, market needs, and competitive arenas can never be known precisely, but must nevertheless be anticipated. Scenario planning and other group-based, collaborative efforts to study the future are therefore necessary components of business model renewal. So, too, is corporate culture, decision making, business model portfolio design, and change management. That’s why the frameworks in this book touch on all of these facets. Business Model Renewal won’t give you seven proven steps, five key principles, or even 10 irrefutable laws. But it will challenge you to do the hard work of broadening the perspectives of your firm, the ecosystem in which it exists, the role of your personal leadership, and the followership within your corporate culture.

Best Practices

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Author : R Hiebeler, T Kelly, C Ketteman
language : en
Publisher: Simon and Schuster
Release Date : 2012-12-11

Best Practices written by R Hiebeler, T Kelly, C Ketteman and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-11 with Business & Economics categories.

For the past five years, Arthur Andersen has been gathering, sorting, and condensing data from the world-class companies it works with to compile its Global Best Practices Database. Now, for the first time, Arthur Andersen shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost and increase profits. Managers of any business in any industry can adapt and apply what those companies do best. Unlike other books based merely on limited anecdotal experience, BEST PRACTICES is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. With information being the most valuable commodity in business this is both comprehensive and cutting edge - it is without peer as an information resource.

Lerner S Consumer Guide To Health Care

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Author : Paul Lerner
language : en
Publisher: Lerner Communications
Release Date : 2000

Lerner S Consumer Guide To Health Care written by Paul Lerner and has been published by Lerner Communications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Health & Fitness categories.

Provides tips and advice for potential medical patients on how to get high-quality medical care and save money doing it, and includes lists of health care organizations, state health and insurance agencies, and definitions of health related terms.

Best Practice Guide For Customer Service Professionals

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Author :
language : en
Publisher:
Release Date : 2006*

Best Practice Guide For Customer Service Professionals written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006* with Customer services categories.

Serving The American Public

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Author : National Performance Review (U.S.)
language : en
Publisher:
Release Date : 1997

Serving The American Public written by National Performance Review (U.S.) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Administrative agencies categories.

Best Practices In Customer Service Call Centers

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Author : Best Practices, LLC
language : en
Publisher:
Release Date : 1999-09-01

Best Practices In Customer Service Call Centers written by Best Practices, LLC and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-09-01 with categories.

Unleashing Excellence

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Author : Dennis Snow
language : en
Publisher: John Wiley & Sons
Release Date : 2009-10-29

Unleashing Excellence written by Dennis Snow and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Business & Economics categories.

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.