Basic Hotel Front Office Procedures

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Basic Hotel Front Office Procedures

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Author : Peter Franz Renner
language : en
Publisher: John Wiley & Sons Incorporated
Release Date : 1989

Basic Hotel Front Office Procedures written by Peter Franz Renner and has been published by John Wiley & Sons Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Hotels. categories.

This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.

Basic Hotel Front Office Procedures

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Author : Peter Renner
language : en
Publisher: John Wiley & Sons
Release Date : 1994-01

Basic Hotel Front Office Procedures written by Peter Renner and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-01 with categories.

This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.

Principles Of Hotel Front Office Operations

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Author : Sue Baker
language : en
Publisher: Burns & Oates
Release Date : 2000

Principles Of Hotel Front Office Operations written by Sue Baker and has been published by Burns & Oates this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.

A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

Hospitality Reception And Front Office Procedures And Systems

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Author : Negi Jagmohan
language : en
Publisher: S. Chand Publishing
Release Date : 2013

Hospitality Reception And Front Office Procedures And Systems written by Negi Jagmohan and has been published by S. Chand Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Business & Economics categories.

Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills

Hotel Front Office Management

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Author : Lina Raske
language : en
Publisher:
Release Date : 2016-04-01

Hotel Front Office Management written by Lina Raske and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-01 with categories.

The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.

Front Office Procedures

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Author : Michael L. Kasavana
language : en
Publisher:
Release Date : 1998

Front Office Procedures written by Michael L. Kasavana and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.

"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.

International Encyclopedia Of Hospitality Management

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Author : Abraham Pizam
language : en
Publisher: Routledge
Release Date : 2012-06-25

International Encyclopedia Of Hospitality Management written by Abraham Pizam and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-25 with Business & Economics categories.

The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. There are 185 Hospitality Management degrees in the UK alone. This new edition updates and significantly revises twenty five per cent of the entries and has an additional twenty new entries. New online material makes it the most up-to-date and accessible hospitality management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from a sectoral level (lodging, restaurants/food service, time-share, clubs and events) as well as a functional one (accounting and finance, marketing, strategic management, human resources, information technology and facilities management). Its unique, user-friendly structure enables readers to find exactly the information they require at a glance – whether they require broad detail that takes a more cross-sectional view across each subject field or more focused information that looks closely at specific topics and issues within the hospitality industry today.

Managing Front Office Operations

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Author : Michael L. Kasavana
language : en
Publisher: Educational Inst of the American
Release Date : 1991

Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Inst of the American this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.

A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing revenue and human resources. No dates are noted for earlier editions. Annotation copyrighted by Book News, Inc., Portland, OR

Asian Hotel Catering Times

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Author :
language : en
Publisher:
Release Date : 2000

Asian Hotel Catering Times written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Hospitality industry categories.

Basic Knowledge Of Front Office Management

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Author : 3G E-learning LLC
language : en
Publisher:
Release Date : 2024

Basic Knowledge Of Front Office Management written by 3G E-learning LLC and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024 with categories.