Managing Front Office Operations
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Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher: Educational Institute of American Hotel & Motel Association
Release Date : 2009
Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Institute of American Hotel & Motel Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Hotel management categories.
"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.
Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher: Educational Inst of the American
Release Date : 1991
Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Inst of the American this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing revenue and human resources. No dates are noted for earlier editions. Annotation copyrighted by Book News, Inc., Portland, OR
Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher: Educational Institute
Release Date : 2013-04-26
Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-26 with Hotel management categories.
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher:
Release Date : 2017
Managing Front Office Operations written by Michael L. Kasavana and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with categories.
The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher: Burns & Oates
Release Date : 2000
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by Burns & Oates this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Front Office Procedures
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Author : Michael L. Kasavana
language : en
Publisher:
Release Date : 1998
Front Office Procedures written by Michael L. Kasavana and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.
Front Office Management
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Author : S K Bhatnagar
language : en
Publisher: Frank Brothers
Release Date : 2011
Front Office Management written by S K Bhatnagar and has been published by Frank Brothers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Office management categories.
Managing Front Office Operations With Answer Sheet
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Author :
language : en
Publisher:
Release Date : 2013
Managing Front Office Operations With Answer Sheet written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with categories.
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Managing Front Office Operations Online Component Ahlei Access Card
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Author : Michael Kasavana
language : en
Publisher: Educational Institute
Release Date : 2013-07-04
Managing Front Office Operations Online Component Ahlei Access Card written by Michael Kasavana and has been published by Educational Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-04 with categories.
Front Office Manager is a 10-hour, interactive, online program that provides an overview of the organization and management of the front office. It outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience. Users will love the self-paced, discovery-driven approach that puts them in control as they determine the order in which they explore each area of the hotel and click on highlighted objects to learn about each facet of front office operations. Embedded videos help to facilitate the learning process. The content of this virtual-reality styled program is based on chapter material found in the AHLEI textbook, "Managing Front Office Operations 9/e" by Michael Kasavana and Richard Brooks. The online component has 10 modules and covers over 80 topics. Student users will have six-month access to the online program. Front Office Manager can be packaged with the "Managing Front Office Operations 9/e "text. It can also be purchased independently of the textbook. "
Front Office Operations
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Author : Colin Dix
language : en
Publisher: Pearson Education India
Release Date : 2006-09
Front Office Operations written by Colin Dix and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09 with categories.