Voicebot And Chatbot Design
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Voicebot And Chatbot Design
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Author : Rachel Batish
language : en
Publisher: Packt Publishing Ltd
Release Date : 2018-09-29
Voicebot And Chatbot Design written by Rachel Batish and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-29 with Computers categories.
Create conversational UIs using cutting-edge frameworks Key FeaturesBuild AI chatbots and voicebots using practical and accessible toolkitsDesign and create voicebots that really shine in front of humansWork with familiar appliances like Alexa, Google Home, and FB MessengerDesign for UI success across different industries and use casesBook Description We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots! What you will learnBuild your own AI voicebots and chatbotsUse familiar appliances like Alexa, Google Home, and Facebook MessengerMaster the elements of conversational user interfacesKey design techniques to make your bots successfulUse tone analysis to deepen UI conversation for humansCreate voicebots and UIs designed for real-world situationsInsightful case studies in finance, travel, and e-commerceCutting-edge technology and insight into the future of AI botsWho this book is for This book is for you, if you want to deepen your appreciation of UI and how conversational UIs - driven by artificial intelligence - are transforming the way humans interact with computers, appliances, and the everyday world around us. This book works with the major UI toolkits available today, so you do not need a deep programming knowledge to build the bots in this book: a basic familiarity with markup languages and JavaScript will give you everything you need to start building cutting-edge conversational UIs.
Designing Bots
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Author : Amir Shevat
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2017-05-17
Designing Bots written by Amir Shevat and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-17 with Computers categories.
From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text. Explore different bot use-cases and design best practices Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns Learn steps for building a Facebook Messenger consumer bot and a Slack business bot Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots Design and prototype your first bot, and experiment with user feedback
Chatbot Research And Design
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Author : Asbjørn Følstad
language : en
Publisher: Springer Nature
Release Date : 2020-01-18
Chatbot Research And Design written by Asbjørn Følstad and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-18 with Computers categories.
This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.
Chatbot Research And Design
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Author : Asbjørn Følstad
language : en
Publisher: Springer Nature
Release Date : 2022-01-27
Chatbot Research And Design written by Asbjørn Følstad and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-27 with Computers categories.
This book constitutes the proceedings of the 5th International Workshop on Chatbot Research and Design, CONVERSATIONS 2021, which was held during November 2021.Due to COVID-19 pandemic the conference was held online. The 12 papers included in this volume were carefully reviewed and selected from a total of 25 submissions. The papers in the proceedings are structured in four topical groups: Chatbot User Insight, Chatbots Supporting Collaboration and Social Interaction, and Chatbot UX and Design.
Hands On Chatbots And Conversational Ui Development
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Author : Srini Janarthanam
language : en
Publisher: Packt Publishing Ltd
Release Date : 2017-12-29
Hands On Chatbots And Conversational Ui Development written by Srini Janarthanam and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-29 with Computers categories.
Build over 8 chatbots and conversational user interfaces with leading tools such as Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, Alexa Skills, and Google Actions and deploying them on channels like Facebook Messenger, Amazon Alexa and Google Home About This Book Understand the different use cases of Conversational UIs with this project-based guide Build feature-rich Chatbots and deploy them on multiple platforms Get real-world examples of voice-enabled UIs for personal and home assistance Who This Book Is For This book is for developers who are interested in creating interactive conversational UIs/Chatbots. A basic understanding of JavaScript and web APIs is required. What You Will Learn Design the flow of conversation between the user and the chatbot Create Task model chatbots for implementing tasks such as ordering food Get new toolkits and services in the chatbot ecosystem Integrate third-party information APIs to build interesting chatbots Find out how to deploy chatbots on messaging platforms Build a chatbot using MS Bot Framework See how to tweet, listen to tweets, and respond using a chatbot on Twitter Publish chatbots on Google Assistant and Amazon Alexa In Detail Conversation as an interface is the best way for machines to interact with us using the universally accepted human tool that is language. Chatbots and voice user interfaces are two flavors of conversational UIs. Chatbots are real-time, data-driven answer engines that talk in natural language and are context-aware. Voice user interfaces are driven by voice and can understand and respond to users using speech. This book covers both types of conversational UIs by leveraging APIs from multiple platforms. We'll take a project-based approach to understand how these UIs are built and the best use cases for deploying them. We'll start by building a simple messaging bot from the Facebook Messenger API to understand the basics of bot building. Then we move on to creating a Task model that can perform complex tasks such as ordering and planning events with the newly-acquired-by-Google Dialogflow and Microsoft Bot framework. We then turn to voice-enabled UIs that are capable of interacting with users using speech with Amazon Alexa and Google Home. By the end of the book, you will have created your own line of chatbots and voice UIs for multiple leading platforms. Style and approach This is a practical book, where each chapter focuses on a chatbot project. The chapters take a step-by-step approach to help you build intelligent chatbots that act as personal assistants.
Build Better Chatbots
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Author : Rashid Khan
language : en
Publisher: Apress
Release Date : 2017-12-13
Build Better Chatbots written by Rashid Khan and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-13 with Computers categories.
Learn best practices for building bots by focusing on the technological implementation and UX in this practical book. You will cover key topics such as setting up a development environment for creating chatbots for multiple channels (Facebook Messenger, Skype, and KiK); building a chatbot (design to implementation); integrating to IFTT (If This Then That) and IoT (Internet of Things); carrying out analytics and metrics for chatbots; and most importantly monetizing models and business sense for chatbots. Build Better Chatbots is easy to follow with code snippets provided in the book and complete code open sourced and available to download. With Facebook opening up its Messenger platform for developers, followed by Microsoft opening up Skype for development, a new channel has emerged for brands to acquire, engage, and service customers on chat with chatbots. What You Will Learn Work with the bot development life cycle Master bot UX design Integrate into the bot ecosystem Maximize the business and monetization potential for bots Who This Book Is For Developers, programmers, and hobbyists who have basic programming knowledge. The book can be used by existing chatbot developers to gain a better understanding of analytics and the business side of bots.
Chatbot Research And Design
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Author : Asbjørn Følstad
language : en
Publisher: Springer Nature
Release Date : 2021-02-02
Chatbot Research And Design written by Asbjørn Følstad and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-02 with Computers categories.
This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
Design And Development Of Emerging Chatbot Technology
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Author : Darwish, Dina
language : en
Publisher: IGI Global
Release Date : 2024-04-09
Design And Development Of Emerging Chatbot Technology written by Darwish, Dina and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-09 with Computers categories.
In the field of information retrieval, the challenge lies in the speed and accuracy with which users can access relevant data. With the increasing complexity of digital interactions, the need for a solution that transcends traditional methods becomes evident. Human involvement and manual investigation are not only time-consuming but also prone to errors, hindering the seamless exchange of information in various sectors. Design and Development of Emerging Chatbot Technology emerges as a comprehensive solution to the predicament posed by traditional information retrieval methods. Focusing on the transformative power of chatbots, it delves into the intricacies of their operation, applications, and development. Designed for academic scholars across diverse disciplines, the book serves as a beacon for those seeking a deeper understanding of chatbots and their potential to revolutionize information retrieval in customer service, education, healthcare, e-commerce, and more.
Nowcasting In Chatbot Design
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Author : Yang Wang
language : en
Publisher:
Release Date : 2020
Nowcasting In Chatbot Design written by Yang Wang and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with categories.
The rise of intelligent conversation agents, or chatbots, are responsible for the dramatic decrease in remote customer service agent jobs. However, chatbots in their current form, are far from infallible. We theorize that there is an inherent trade-off between a chatbot's response relevance and conversational efficiency in the standard knowledge-bank architecture. Knowledge bank size increases the relevance of successfully queried results, but also increases the difficulty of disambiguating user intents. This inherent trade-off leads to the development of unintelligent fail-safe artifacts such as user confirmations. We argue that, in order to improve user experience and satisfaction, we must decouple knowledge bank size from conversational efficiency. To achieve this, we first design a new artifact that we dub the sequential FAQ (sFAQ) and then evaluate its causal impact on user satisfaction. An sFAQ uses machine learning techniques to first discover common user service journey patterns, then leverage these learned patterns to predict likely subsequent inputs given any focal sequence of inputs. We show that by proactively suggesting potential questions to the user, we can reduce the need for natural language input and thus reduce the need to disambiguate user intent. We then use a novel application of regression discontinuity design (RDD) to study the causal impact of the eliminated reconfirmation dialogues on user satisfaction. Combined, we are able to demonstrate that by eliminating the unintelligent fail-safe artifacts such as user confirmations, the sFAQ will increase satisfaction. Our approach of combining predictive machine learning and causal econometric analysis enables us to open the black box for the underlying causal mechanism linking sFAQ and user satisfaction. This kind of mechanism identification would not be possible even with experimental testing in the field. Our methods and results have useful implications for chatbot applications and user interface design science.
Chatbot Research And Design
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Author : Asbjørn Følstad
language : en
Publisher: Springer Nature
Release Date : 2024-03-12
Chatbot Research And Design written by Asbjørn Følstad and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-12 with Computers categories.
This book constitutes the proceedings of the 7th International Workshop on Chatbot Research and Design, CONVERSATIONS 2023, which was held during November 2023. The 12 regular papers were carefully reviewed and selected for inclusion in the book. They were organized in following topical sections: Understanding and Enhancing Conversational Interactions, LLM-driven Conversational Design and Analysis, Ethical Perspectives and Bias, Complementing Perspectives.