Ux Customer Journey Map
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Ux Customer Journey Map
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Author : Character Designs
language : en
Publisher:
Release Date : 2019-07-08
Ux Customer Journey Map written by Character Designs and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-08 with categories.
A journey map is a visualization of the process that a person goes through in order to accomplish a goal. User journey map is a visualization of an individual's relationships with a product/brand over time and across different channels. And with this notebook you will be able to plan a proper journey mapping and improve your product or services user experience design.Hand drawn user experience design journey mapping notebook with one unique design repeated on 120 pages.Specifications: - White paper- 120 Pages- Matte paperback cover- Size at 8.5 x 11 in / 21.59 x 27.94 c
Enhancing Ux Mapping Customers Journey
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Author : Roman Houston
language : en
Publisher: Yetunde Muyibat Kenku
Release Date :
Enhancing Ux Mapping Customers Journey written by Roman Houston and has been published by Yetunde Muyibat Kenku this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
This book delves into the world of enhancing user experience by mapping customers' journey. It unravels the process of understanding and optimizing the path that customers take while interacting with a product or service. With a clear focus on improving UX, this book explores the intricate elements of mapping the customer journey, providing valuable insights on how to identify pain points and bottlenecks. Through a step-by-step approach, readers will gain practical knowledge in creating effective journey maps that will help businesses make informed decisions. Whether you are a seasoned UX professional or just starting out in the field, this book offers a comprehensive guide to enhancing UX through customer journey mapping, enabling you to optimize your customers' experience and leave a lasting impression.
Ux Research Journey Mapping
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Author : Sarah Weise
language : en
Publisher:
Release Date : 2021
Ux Research Journey Mapping written by Sarah Weise and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with categories.
One way to enhance customer experience and build better products is to plot your ideal customer's journey chronologically. That way you can identify weak moments in the buying experience-and make those moments stronger. First, gather data about the pain points your customers face. Note how they find out about your business, compare competitors, and become a customer. When you document how this progression happens, you create a map you can use to make informed business decisions-a journey map. In this course, learn how to research and capture your customer's end-to-end journey through UX journey mapping. Market researcher and bestselling author Sarah Weise explains the elements of a journey map, how to gather data by conducting research with customers, and how to synthesize results. She covers how to identify opportunities to create products, experiences, and marketing that align your customer's needs with your business goals.
Figma Ui Ux
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Author : 彭其捷、曹伊裴
language : zh-CN
Publisher: 博碩文化
Release Date : 2025-07-09
Figma Ui Ux written by 彭其捷、曹伊裴 and has been published by 博碩文化 this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-09 with Computers categories.
風靡全球UI/UX設計神器Figma 本書精選70個實作技巧，零基礎上手擬真介面設計 了解Figma實戰基礎與進階技巧 認識Figma環境、社群、外掛、延伸學習資源 【本書特色】 ✪認識UI/UX與Figma整合設計流程 ✪了解常見的UI/UX設計工具與方法論 ✪介紹Figma的重點特色 ✪實作Figma基礎功能及進階技巧 ✪實作Smart Animate動態設計技巧 ✪彙整Figma社群重要Plugin外掛 ✪提供Figma相關延伸學習指南 【內容簡介】 UI/UX是現今網頁及App設計的必備能力，而Figma是近年超受矚目的設計明星，其提供極優異的擬真介面設計環境，並能讓團隊同步線上協同編輯，徹底改造許多團隊的介面設計流程。 本書精心彙整了Figma的70個技巧與33個實作案例，透過大量圖片與步驟式教學，從基礎概念開始，逐步引導讀者熟悉Figma的入門與進階技巧，親手製作出完整的介面互動原型。除了UI或UX設計師之外，本書也適合於PM、工程師或相關介面工作者閱讀，透過Figma的精緻化機能，可提升設計溝通品質。 【目標讀者】 ✪想從零上手Figma實作技巧的人 ✪想設計出互動擬真UI介面的設計師 ✪想提升網站、系統設計能力的人員 ✪想設計App/RWD雛形介面的新手 ✪希望自己規劃網站架構的前端工程師 ✪想親手建立溝通素材的PM或專案管理人員 ✪需要規劃網站功能與架構的相關企劃人員
Mapping Experiences
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Author : Jim Kalbach
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2016-04-25
Mapping Experiences written by Jim Kalbach and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-25 with Computers categories.
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions. Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value. Mapping Experiences is divided into three parts: Understand the underlying principles of diagramming, and discover how these diagrams can inform strategy Learn how to create diagrams with the four iterative modes in the mapping process: setting up a mapping initiative, investigating the evidence, visualizing the process, and using diagrams in workshops and experiments See key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and spatial maps and ecosystem models
User Experience Mapping
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Author : Peter W. Szabo
language : en
Publisher: Packt Publishing Ltd
Release Date : 2017-05-26
User Experience Mapping written by Peter W. Szabo and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-26 with Computers categories.
Understand your users, gain strategic insights, and make your product development more efficient with user experience mapping About This Book Detailed guidance on the major types of User Experience Maps. Learn to gain strategic insights and improve communication with stakeholders. Get an idea on creating wireflows, mental model maps, ecosystem maps and solution maps Who This Book Is For This book is for Product Manager, Service Managers and Designers who are keen on learning the user experience mapping techniques. What You Will Learn Create and understand all common user experience map types. Use lab or remote user research to create maps and understand users better. Design behavioral change and represent it visually. Create 4D user experience maps, the “ultimate UX deliverable”. Capture many levels of interaction in a holistic view. Use experience mapping in an agile team, and learn how maps help in communicating within the team and with stakeholders. Become more user focused and help your organisation become user-centric. In Detail Do you want to create better products and innovative solutions? User Experience Maps will help you understand users, gain strategic insights and improve communication with stakeholders. Maps can also champion user-centricity within the organisation. Two advanced mapping techniques will be revealed for the first time in print, the behavioural change map and the 4D UX map. You will also explore user story maps, task models and journey maps. You will create wireflows, mental model maps, ecosystem maps and solution maps. In this book, the author will show you how to use insights from real users to create and improve your maps and your product. The book describes each major User Experience map type in detail. Starting with simple techniques based on sticky notes moving to more complex map types. In each chapter, you will solve a real-world problem with a map. The book contains detailed, beginner level tutorials on creating maps using different software products, including Adobe Illustrator, Balsamiq Mockups, Axure RP or Microsoft Word. Even if you don't have access to any of those, each map type can also be drawn with pen and paper. Beyond creating maps, the book will also showcase communication techniques and workshop ideas. Although the book is not intended to be a comprehensive guide to modern user experience or product management, its novel ideas can help you create better solutions. You will also learn about the Kaizen-UX management framework, developed by the author, now used by many agencies and in-house UX teams in Europe and beyond. Buying this map will give you hundreds of hours worth of user experience knowledge, from one of the world's leading UX consultants. It will change your users' world for the better. If you are still not convinced, we have hidden some cat drawings in it, just in case. Style and approach An easy to understand guide, filled with real world use cases on how to plan, prioritize and visualize your project on customer experience
User Journey Mapping
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Author : Stephanie Walter
language : en
Publisher: SitePoint Pty Ltd
Release Date : 2022-02-25
User Journey Mapping written by Stephanie Walter and has been published by SitePoint Pty Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-25 with Computers categories.
A user journey map is a powerful asset that's used to understand how people use our products. It is an essential tool for building websites, applications, and services. By visualizing user goals, phases in the journey, tasks, pain points, and sometimes feelings, a map can help teams build products by showing a global view of the user's journey, bringing stakeholders and product teams together. It can be used to brainstorm new opportunities, fix issues, design new services, and understand gaps within an organization. This book will show you how to research, present, and use a user journey map. You'll learn: What a user journey map is, and what it's useful for The different types of maps and how to use them How to conduct user research for mapping How to run workshops How to use your maps effectively
The Startup Equation A Visual Guidebook To Building Your Startup
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Author : Steve Fisher
language : en
Publisher: McGraw Hill Professional
Release Date : 2015-05-15
The Startup Equation A Visual Guidebook To Building Your Startup written by Steve Fisher and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-15 with Business & Economics categories.
Filled with infographics, visuals, and case studies—a vibrant, practical guide to creating a winning business model for any startup The Startup Equation leads you step by step through the decisions and data to find your perfect startup model. You'll learn how to identify your “entrepreneurial type” and follow the book’s visual roadmap to building your own successful business plan for your unique dream. The book provides the blueprint for not only understanding the startup economy, but the challenges and opportunities for every type of new business. Steve Fisher is co-founder of the Revolution Factory, a global network that funds, builds, and launching new products. He is also co-founder of The Revolution Institute, a global nonprofit that promotes social good. Ja-Naé Duane is a speaker, strategist, social scientist, artist, creative economist, and author of How to Start Your Business with $100.
Creating A Cx That Sings
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Author : Jennifer Clinehens
language : en
Publisher: Independently Published
Release Date : 2019-01-18
Creating A Cx That Sings written by Jennifer Clinehens and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-18 with categories.
This book is about understanding your customer - how they view your brand, how they make choices, and how the customer experience shapes their purchase decisions. In this book the author explains, in actionable detail, how to create the most useful research tool in business - the customer journey map. Complete with templates, example journey maps, checklists and step-by-step instructions, this book will help you understand how to build and apply a customer journey map in any organization.Are you a marketer who wants to know how to improve your customer experience? Maybe you're agency or consulting side and are looking for an introduction on how to build a customer journey map? No matter your reason, "A CX That Sings: An introduction to Customer Journey Maps for marketers" will help you get to the bottom of building an industry-leading customer experience. A CX That Sings is divided into the following sections: 1. The Journey Mapping Toolkit: Best practice, examples of customer journey maps, templates, and checklists to help you get from zero to completed map with as little pain as possible. 2. The process of creating a Customer Journey Map: From the initial discovery workshop to final visualization and validation, you'll be guided through best practice examples, checklists, case studies, and common mistakes in experience mapping. Includes a section on common mental biases, working cross-functionally, and using the Journey Map to sell-in the right next steps (if you're an agency), or get support for these projects from others in your organization (if you're a product manager, brand manager, or marketing director). 3. The application of Customer Journey Maps: Learn how to use this as a jumping off point to develop additional opportunities, solutions, product and experience innovations, and build relationships that get CX initiatives funded, tested, completed, and measured.
User Experience Mapping
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Author : Peter W. Szabo
language : en
Publisher:
Release Date : 2017-05-26
User Experience Mapping written by Peter W. Szabo and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-26 with Computers categories.
Understand your users, gain strategic insights, and make your product development more efficient with user experience mappingAbout This Book* Detailed guidance on the major types of User Experience Maps.* Learn to gain strategic insights and improve communication with stakeholders .* Get an idea on creating wireflows, mental model maps, ecosystem maps and solution mapsWho This Book Is ForThis book is for Product Manager, Service Managers and Designers who are keen on learning the user experience mapping techniques.What You Will Learn* Create and understand all common user experience map types.* Use lab or remote user research to create maps and understand users better.* Design behavioral change and represent it visually.* Create 4D user experience maps, the "ultimate UX deliverable".* Capture many levels of interaction in a holistic view.* Use experience mapping in an agile team, and learn how maps help in communicating within the team and with stakeholders.* Become more user focused and help your organisation become user-centric.In DetailDo you want to create better products and innovative solutions? User Experience Maps will help you understand users, gain strategic insights and improve communication with stakeholders. Maps can also champion user-centricity within the organisation.Two advanced mapping techniques will be revealed for the first time in print, the behavioural change map and the 4D UX map. You will also explore user story maps, task models and journey maps. You will create wireflows, mental model maps, ecosystem maps and solution maps. In this book, the author will show you how to use insights from real users to create and improve your maps and your product.The book describes each major User Experience map type in detail. Starting with simple techniques based on sticky notes moving to more complex map types.In each chapter, you will solve a real-world problem with a map. The book contains detailed, beginner level tutorials on creating maps using different software products, including Adobe Illustrator, Balsamiq Mockups, Axure RP or Microsoft Word. Even if you don"t have access to any of those, each map type can also be drawn with pen and paper.Beyond creating maps, the book will also showcase communication techniques and workshop ideas. Although the book is not intended to be a comprehensive guide to modern user experience or product management, its novel ideas can help you create better solutions. You will also learn about the Kaizen-UX management framework, developed by the author, now used by many agencies and in-house UX teams in Europe and beyond.Buying this map will give you hundreds of hours worth of user experience knowledge, from one of the world"s leading UX consultants. It will change your users" world for the better. If you are still not convinced, we have hidden some cat drawings in it, just in case.Style and approachAn easy to understand guide, filled with real world use cases on how to plan, prioritize and visualize your project on customer experience