Total Quality Service
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Total Quality Service
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Author : D. H. Stamatis
language : en
Publisher:
Release Date : 1996
Total Quality Service written by D. H. Stamatis and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with BUSINESS & ECONOMICS categories.
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
Training
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Author :
language : en
Publisher:
Release Date : 1991
Training written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Electronic journals categories.
Management
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Author : Arthur G. Bedeian
language : en
Publisher:
Release Date : 1993
Management written by Arthur G. Bedeian and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.
Total Quality Management In The Public Sector
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Author : Colin Morgan
language : en
Publisher: McGraw-Hill Education (UK)
Release Date : 1994-02-16
Total Quality Management In The Public Sector written by Colin Morgan and has been published by McGraw-Hill Education (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-02-16 with Business & Economics categories.
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Total Quality Management In The Chemical Industry
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Author : G. R. Turner
language : en
Publisher:
Release Date : 1994
Total Quality Management In The Chemical Industry written by G. R. Turner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
Total Quality in the Chemical Industry relates first-hand experiences of both successes and the difficulties encountered in following the `Total Quality' philosophy. It is complementary to existing `how to' guides, illustrating the way this philosophy works in actual practice. The book begins with a brief introduction to the subject and goes on to describe real examples of the implementation of total quality management in industry, in both manufacturing and research. The bulk of the papers cover developments in the chemical industry but other industries are represented as well and the companies featured in the examples are widely recognized as being leaders in Total Quality Management (TQM). TQM is currently under criticism as being another management philosophy which fails to deliver, yet this book shows that success can be gained and that the potential rewards are well worth the effort. Total Quality Management in the Chemical Industry is essential reading for managers, section leaders and safety professionals in the chemical industry and in most manufacturing industries as well.
Tqc Solutions
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Author :
language : en
Publisher:
Release Date : 1991
Tqc Solutions written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
Fundamentals Of Total Quality Management
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Author : Jens J. Dahlgaard
language : en
Publisher: Routledge
Release Date : 2008-01-28
Fundamentals Of Total Quality Management written by Jens J. Dahlgaard and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-28 with Business & Economics categories.
The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy. Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.
Total Quality Management
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Author : Poorinma M. Charantimath
language : en
Publisher: Pearson Education India
Release Date : 2011
Total Quality Management written by Poorinma M. Charantimath and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Quality control categories.
Total Quality Management In Health Care
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Author : Hugh C. H. Koch
language : en
Publisher:
Release Date : 1991
Total Quality Management In Health Care written by Hugh C. H. Koch and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Health services administration categories.
The emergence of "total quality" as an approach to organising, sustaining and improving quality of service offers considerable potential benefits to the health service in the 1990s and beyond. TQM is an integral part of effective management, not an optional extra. It is a system which in general results in greater awareness of how performance in delivering health care can be explicitly measured against agreed standards to the satisfaction of both patients and "purchasers". TQM is a comprehensive approach, both cultural and technical, and must embrace all staff, all disciplines and all activities. This text offers a description of what TQM is, how the quality culture can be developed, what the contributory technical components are and the benefits which can accrue from implementing this important organisational initiative.
Total Quality Management
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Author : Paul T. J. James
language : en
Publisher:
Release Date : 1996
Total Quality Management written by Paul T. J. James and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
This book aims to provide the information required for any course in total quality management. It covers both service and manufacturing sectors, and parallels the development of general management theory with total quality management theory