Technical Support Essentials
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Technical Support Essentials
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Author : Andrew Sanchez
language : en
Publisher: Apress
Release Date : 2011-04-11
Technical Support Essentials written by Andrew Sanchez and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-11 with Business & Economics categories.
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
Technical Support Essentials
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Author : Andrew Sanchez
language : en
Publisher: Apress
Release Date : 2010-09-08
Technical Support Essentials written by Andrew Sanchez and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-08 with Business & Economics categories.
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
Mastering It Support
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Author : Cybellium
language : en
Publisher: Cybellium Ltd
Release Date :
Mastering It Support written by Cybellium and has been published by Cybellium Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on with Computers categories.
Elevate Your IT Support Career with "Mastering IT Support" In a world increasingly reliant on technology, the role of IT support has never been more critical. Organizations across the globe depend on skilled IT support professionals to keep their systems running smoothly. "Mastering IT Support" is your comprehensive guide to excelling in the world of IT support, providing you with the knowledge, skills, and strategies to become a trusted expert in the field. Your Path to IT Support Excellence IT support is more than just fixing technical issues; it's about empowering users, maintaining infrastructure, and ensuring seamless operations. Whether you're new to IT support or a seasoned professional looking to enhance your skills, this book will empower you to master the art of IT support. What You Will Uncover IT Support Essentials: Explore the fundamentals of IT support, including hardware and software troubleshooting, network basics, and user support. Customer-Centric Approach: Learn how to provide exceptional customer service, communicate effectively, and manage user expectations. Technical Skills: Develop hands-on technical skills to diagnose and resolve a wide range of IT issues, from software glitches to network connectivity problems. Problem-Solving Strategies: Discover effective problem-solving techniques and best practices for quickly and efficiently resolving IT incidents. IT Support Tools: Familiarize yourself with the tools and technologies used in IT support, including remote support software and diagnostic utilities. Career Advancement: Explore pathways for career growth within the IT support field and discover how mastering IT support can lead to exciting opportunities. Why "Mastering IT Support" Is Essential Comprehensive Coverage: This book covers a wide range of IT support topics, ensuring that you have a solid foundation in all aspects of the field. Expert Guidance: Benefit from insights and advice from experienced IT support professionals who share their knowledge and industry expertise. Career Enhancement: IT support is a dynamic field with numerous opportunities for career advancement, and this book will help you unlock your full potential. Stay Relevant: In an ever-evolving technology landscape, mastering IT support is vital for staying competitive and adapting to emerging technologies. Your Journey to IT Support Mastery Begins Here "Mastering IT Support" is your roadmap to excelling in the field of IT support and advancing your career. Whether you aspire to provide technical assistance, maintain IT infrastructure, or lead support teams, this guide will equip you with the skills and knowledge to achieve your goals. Don't miss the opportunity to become a trusted IT support professional. Start your journey to IT support mastery today and join the ranks of professionals who are shaping the future of technology support. "Mastering IT Support" is the ultimate resource for individuals seeking to excel in the field of IT support. Whether you are new to IT support or looking to enhance your skills, this book will provide you with the knowledge and strategies to become a trusted expert in the field. Don't wait; begin your journey to IT support mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com
A Career In Customer Service And Tech Support
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Author : Jeff Mapua
language : en
Publisher: The Rosen Publishing Group, Inc
Release Date : 2014-12-15
A Career In Customer Service And Tech Support written by Jeff Mapua and has been published by The Rosen Publishing Group, Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-15 with Juvenile Nonfiction categories.
This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.
A Beginner S Guide To Understanding Technical Support
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Author : Jose D. Afable
language : en
Publisher: iUniverse
Release Date : 2002
A Beginner S Guide To Understanding Technical Support written by Jose D. Afable and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Computers categories.
A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.
Campus Technology
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Author :
language : en
Publisher:
Release Date : 2008
Campus Technology written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computer-assisted instruction categories.
The Advertising Red Books
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Author :
language : en
Publisher:
Release Date : 2010
The Advertising Red Books written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Advertisers categories.
Mike Meyers Comptia A Guide Essentials Third Edition Exam 220 701
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Author : Mike Meyers
language : en
Publisher: McGraw Hill Professional
Release Date : 2010-07-22
Mike Meyers Comptia A Guide Essentials Third Edition Exam 220 701 written by Mike Meyers and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-22 with Computers categories.
Essential Skills for a Successful IT Career Written by CompTIA certification and training expert Mike Meyers, this instructive, full-color guide will help you pass the CompTIA A+ Essentials exam and become an expert hardware technician. Mike Meyers' CompTIA A+ Guide: Essentials, third edition is completely up to date with the latest CompTIA A+ standards. Inside, you'll find helpful on-the-job tips, end-of-chapter practice questions, and hundreds of photographs and illustrations. Covers all CompTIA A+ Essentials exam topics, including: Operational procedure CPUs and RAM CMO's and BIOS settings Expansion bus Motherboards Power supplies Hard drives Removable media Windows 2000, Windows XP, and WIndows Vista Input/output ports Video cards Portable PCs, PDAs, and wireless technologies Printers Networks Security Troubleshooting The CD-ROM features: Practice exam for 220-701 400+ chapter review questions New video introduction to CompTIA A+ One-hour video training segment Mike's favorite PC tools and utilities Searchable e-book Each chapter includes: Learning objectives Full-color photographs and illustrations Real-world examples Try This! and Cross Check exercises Tech tips, notes, and warnings End-of-chapter quizzes and lab projects
Digital Support Technician
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Author : Aaron Kingsbury
language : en
Publisher: Independently Published
Release Date : 2025-09-17
Digital Support Technician written by Aaron Kingsbury and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-09-17 with Computers categories.
Become the IT professional every organisation relies on. Whether you're just starting out in IT support or want to sharpen the skills that set you apart, Digital Support Technician is the ultimate handbook for thriving in today's fast-moving digital workplace. This book goes beyond technical certifications. It focuses on the human and softer side of IT, communication, problem-solving, customer service, and continual learning, because fixing technology is only part of the job. Supporting people is where real value lies. Inside, you'll learn: IT Support Essentials: Understand the role of IT support, daily activities, and how support teams fit into the bigger picture. Service Management Basics: Master key ITSM processes such as Incident, Problem, and Change Management. Customer Service & Communication: Handle every interaction with empathy, clarity, and professionalism. Knowledge Management: Use, write, and improve knowledge articles that drive consistency and efficiency. Troubleshooting Frameworks: A step-by-step method to resolve issues quickly and logically. Continual Learning: Build a sustainable career by staying ahead in an evolving industry. Each chapter blends practical guidance, real-world scenarios, and actionable frameworks, helping you move from simply "fixing things" to becoming a trusted digital partner. Whether you want to break into IT, grow your career, or future-proof your skills, this book will give you the toolkit to succeed. Digital Support is more than fixing computers. It's about making technology work for people. This is your guide to mastering both.
Bulletin Department Of Agricultural Technical Services
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Author : South Africa. Department of Agricultural Technical Services
language : en
Publisher:
Release Date : 1929
Bulletin Department Of Agricultural Technical Services written by South Africa. Department of Agricultural Technical Services and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1929 with Agriculture categories.
Contains numbered sub-series of various institutes and stations.