Quality Management For Services
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Quality Management For Services
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Author : Manfred Bruhn
language : en
Publisher:
Release Date : 2023
Quality Management For Services written by Manfred Bruhn and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with categories.
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Service Quality Management
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Author : Peter D. Mauch
language : en
Publisher: Dr Peter D Mauch
Release Date : 2008
Service Quality Management written by Peter D. Mauch and has been published by Dr Peter D Mauch this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Production management categories.
Quality Management For Services
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Author : Manfred Bruhn
language : en
Publisher: Springer
Release Date : 2023-05-20
Quality Management For Services written by Manfred Bruhn and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-20 with Business & Economics categories.
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control and monitoring of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the eleven editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. In the 12th edition, all chapters have been updated. In particular, the new version of the EFQM Model 2020 has been comprehensively presented. The contents Basics of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services
Total Quality Management
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Author : Poorinma M. Charantimath
language : en
Publisher: Pearson Education India
Release Date : 2011
Total Quality Management written by Poorinma M. Charantimath and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Quality control categories.
Quality Management Essentials
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Author : David Hoyle
language : en
Publisher: Routledge
Release Date : 2007-03-15
Quality Management Essentials written by David Hoyle and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-15 with Business & Economics categories.
From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
Quality Management In Services
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Author : Paul Kunst
language : en
Publisher:
Release Date : 1992
Quality Management In Services written by Paul Kunst and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Kvalitetsstyring categories.
Total Quality Management
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Author : John S. Oakland
language : en
Publisher: Butterworth-Heinemann
Release Date : 2000
Total Quality Management written by John S. Oakland and has been published by Butterworth-Heinemann this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
This text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.
Quality Service Management
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Author : John Maleyeff
language : en
Publisher: Routledge
Release Date : 2022-05-05
Quality Service Management written by John Maleyeff and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-05 with Business & Economics categories.
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.
Total Quality Management In The Public Sector
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Author : Morgan, Colin
language : en
Publisher: McGraw-Hill Education (UK)
Release Date : 1994-02-01
Total Quality Management In The Public Sector written by Morgan, Colin and has been published by McGraw-Hill Education (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-02-01 with Business & Economics categories.
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Satisfying The Customer Quality Management And Service Provision
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Author : Benaiah Mayabi
language : en
Publisher:
Release Date : 2018-03-22
Satisfying The Customer Quality Management And Service Provision written by Benaiah Mayabi and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-22 with categories.
Essay from the year 2018 in the subject Business economics - Business Management, Corporate Governance, language: English, abstract: Businesses have to continue improving the quality of their goods or services to meet the needs of their clients. There are a number of things that determine the quality of such goods or services and one of them is quality management. The process of quality management, if improperly handled may affect a business' quality and negatively leading to losses. This paper therefore provides an overview of a number of things related to quality management in organizations and how they may help or destroy a business.