Measuring Itil
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Measuring Itil
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Author : Randy A. Steinberg
language : en
Publisher: Trafford on Demand Pub
Release Date : 2006
Measuring Itil written by Randy A. Steinberg and has been published by Trafford on Demand Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Technology & Engineering categories.
How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated into Key Performance Indicators (KPIs) and Critical Success factors (CSFs) that resonate with Senior Management. In this book you will learn about: Defining and building a comprehensive ITIL metrics program; Which metrics are the most important and how to calculate them; Dealing with staff resistance to a metrics program; Tips and suggestions for what to do if inadequate tools and reporting exist; Suggested work plan for how to build your metrics program step-by-step. In addition, this book contains a helpful CD with a helpful IT Service Management modeling tool that covers all 10 ITIL processes. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! This is a comprehensive guide for building any ITIL metrics program with all the information you need in one place. "Finally, someone tackled the mystery of ITIL metrics and put it all in one place!" "No theory here…this gives us the real metrics we can easily go after…" "A fantastic addition to our ITIL reference library and our IT Service Management solution set!"
Measuring Itsm
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Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2013-12
Measuring Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12 with Computers categories.
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: - Defining and building a comprehensive metrics program - Metrics that are the most important and how to calculate them - How to measure your IT services - Tips and suggestions for what to do if inadequate tools and reporting exist - Suggested approach for how to build your metrics program step-by-step In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! "A comprehensive guide for building any service management metrics program with all the information you need in one place!" "No theory here . . . this gives us real metrics we can easily go after." "A fantastic addition to our IT service management solution set!"
Measuring Organizational Information Systems Success New Technologies And Practices
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Author : Belkhamza, Zakariya
language : en
Publisher: IGI Global
Release Date : 2012-02-29
Measuring Organizational Information Systems Success New Technologies And Practices written by Belkhamza, Zakariya and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-29 with Business & Economics categories.
"This book explores new approaches which may better effectively identify, explain, and improve IS assessment in organizations"--Provided by publisher.
The Itsm Process Design Guide
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Author : Donna Knapp
language : en
Publisher: J. Ross Publishing
Release Date : 2010-08-15
The Itsm Process Design Guide written by Donna Knapp and has been published by J. Ross Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-15 with Business & Economics categories.
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Information Technology Governance And Service Management Frameworks And Adaptations
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Author : Cater-Steel, Aileen
language : en
Publisher: IGI Global
Release Date : 2008-08-31
Information Technology Governance And Service Management Frameworks And Adaptations written by Cater-Steel, Aileen and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-31 with Computers categories.
Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
Software Measurement
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Author : Christof Ebert
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-07-25
Software Measurement written by Christof Ebert and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-25 with Computers categories.
Our world and our society are shaped and increasingly governed by software. Since software is so ubiquitous and embedded in nearly everything we are doing, we need to stay in control. We have to make sure that the systems and their software are running as we intend - or better. Software measurement is the discipline that assures that we stay in control. In this volume, Ebert and Dumke provide a comprehensive introduction to software measurement. They detail knowledge and experiences about software measurement in an easily understood, hands-on presentation. Brief references are embedded from world-renown experts such as Alain Abran, Luigi Buglione, Manfred Bundschuh, David N. Card, Ton Dekkers, Robert L. Glass, David A. Gustafson, Marek Leszak, Peter Liggesmeyer, Andreas Schmietendorf, Harry Sneed, Charles Symons, Ruediger Zarnekow and Horst Zuse. Many examples and case studies are provided from Global 100 companies such as Alcatel-Lucent, Atos Origin, Axa, Bosch, Deloitte, Deutsche Telekom, Shell, Siemens and Vector Consulting. This combination of methodologies and applications makes the book ideally suited for both professionals in the software industry and for scientists looking for benchmarks and experiences. Besides the many practical hints and checklists readers will also appreciate the large reference list, which includes links to metrics communities where project experiences are shared. Further information, continuously updated, can also be found on the Web site related to this book: http://metrics.cs.uni-magdeburg.de/.
It Service Management Global Best Practices Volume 1
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Author :
language : en
Publisher: Van Haren
Release Date : 2008-04-22
It Service Management Global Best Practices Volume 1 written by and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-22 with Education categories.
A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
Enterprise It Governance Business Value And Performance Measurement
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Author : Shi, Nan Si
language : en
Publisher: IGI Global
Release Date : 2010-10-31
Enterprise It Governance Business Value And Performance Measurement written by Shi, Nan Si and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-31 with Business & Economics categories.
"This book provides evidence-based insights into the management and contribution of IT in organizations, to offer practical advice & solutions, models and tools that are instrumental in getting business value from IT"--Provided by publisher.
The Definitive Guide To It Service Metrics
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Author : Kurt McWhirter
language : en
Publisher: IT Governance Publishing
Release Date : 2012-08-30
The Definitive Guide To It Service Metrics written by Kurt McWhirter and has been published by IT Governance Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-30 with Business & Economics categories.
Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.
Information Security The Complete Reference Second Edition
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Author : Mark Rhodes-Ousley
language : en
Publisher: McGraw Hill Professional
Release Date : 2013-04-03
Information Security The Complete Reference Second Edition written by Mark Rhodes-Ousley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-03 with Computers categories.
Develop and implement an effective end-to-end security program Today’s complex world of mobile platforms, cloud computing, and ubiquitous data access puts new security demands on every IT professional. Information Security: The Complete Reference, Second Edition (previously titled Network Security: The Complete Reference) is the only comprehensive book that offers vendor-neutral details on all aspects of information protection, with an eye toward the evolving threat landscape. Thoroughly revised and expanded to cover all aspects of modern information security—from concepts to details—this edition provides a one-stop reference equally applicable to the beginner and the seasoned professional. Find out how to build a holistic security program based on proven methodology, risk analysis, compliance, and business needs. You’ll learn how to successfully protect data, networks, computers, and applications. In-depth chapters cover data protection, encryption, information rights management, network security, intrusion detection and prevention, Unix and Windows security, virtual and cloud security, secure application development, disaster recovery, forensics, and real-world attacks and countermeasures. Included is an extensive security glossary, as well as standards-based references. This is a great resource for professionals and students alike. Understand security concepts and building blocks Identify vulnerabilities and mitigate risk Optimize authentication and authorization Use IRM and encryption to protect unstructured data Defend storage devices, databases, and software Protect network routers, switches, and firewalls Secure VPN, wireless, VoIP, and PBX infrastructure Design intrusion detection and prevention systems Develop secure Windows, Java, and mobile applications Perform incident response and forensic analysis