Mastering Customer Value Management

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Mastering Customer Value Management

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Author : Ray Kordupleski
language : en
Publisher: Customer Value Management I
Release Date : 2003

Mastering Customer Value Management written by Ray Kordupleski and has been published by Customer Value Management I this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.

There is an emerging art and science of customer value management that is proving its worth inincreased market share and shareholder value for the companies that practice it. Customer value management is about: choosing value (determining what customers really value and developing your value proposition ) delivering value (making sure business processes are aligned with value proposition) communicating value (educating the market on your value proposition)The concepts of customer value management and the practical tools that have been developed to support them are the subject of this book.

Business India

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Author :
language : en
Publisher:
Release Date : 2004-03

Business India written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-03 with Business categories.

Mastering Customer Success

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Author : Jeff Mar
language : en
Publisher: Packt Publishing Ltd
Release Date : 2024-05-31

Mastering Customer Success written by Jeff Mar and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-31 with Business & Economics categories.

Explore strategies, methods, critical skills that top CSMs exhibit in delivering well-designed, proactive customer success services, fostering lasting customer relationships and sowing the seeds for advocacy Key Features Master the art of driving measurable customer value, a cornerstone of business success Explore techniques to ensure your work is relevant, stimulating, and aligns with the evolving needs of your customers and business Ratchet up your understanding of building and operating dynamic and resilient CS organizations Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionThe rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel. You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations. By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.What you will learn Drive higher customer retention and expansion rates with a customer-centric strategy Understand the essential role of measurement in achieving service delivery excellence Recognize the importance of the human dimension in vendor-customer relationships in the age of AI Refine engagement models by incorporating observations of customer behavior Discover techniques for creating ideal customer profiles Leverage technology to boost business relevance of CSMs Identify how to drive successful customer outcomes through collaboration Who this book is for This book is for aspiring and established Customer Success professionals who want to learn how to develop and refine service delivery in customer engagements. Professionals embarking on a journey to excellence will be able to master the evolving business landscape of Customer Success and foster relationships with other internal organizations and external partners. A foundational understanding of business basics, typical B2B structures, and Customer Success concepts is necessary to get started. Intermediate to advanced customer engagement skills from customer-facing roles will prove useful.

International Executive Development Programmes

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Author : Roderick Millar
language : en
Publisher: GMB Publishing, Limited
Release Date : 2003

International Executive Development Programmes written by Roderick Millar and has been published by GMB Publishing, Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.

* Annual guide to educational institutions and business centers offering executive and management education worldwide * Relevant for executives seeking international business education exposure * Index of specialties ranging accounting, strategy planning, and change management, through conflict management, corporate finance and strategy, to global management, leadership, logistics, project management, and recruitment and team building listing which schools offer them This is the only genuinely international directory to senior management education. There are clearly a large number of US directories to North American MBA courses, and other countries produce similar publications. However, information on shorter courses as covered by this Guide are rare. Now in its seventh edition, this directory to worldwide courses for middle and senior management has been extensively revised, and is linked to a dedicated website. The directory is backed up by a series of articles from leading business schools,management academics, and executives from leading companies. These articles focus on different aspects and approaches to executive education, pr

Australian Journal Of Experimental Agriculture

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Author :
language : en
Publisher:
Release Date : 2007

Australian Journal Of Experimental Agriculture written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Agriculture categories.

Managing Customer Value

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Author : Bradley Gale
language : en
Publisher: Simon and Schuster
Release Date : 2009-11-24

Managing Customer Value written by Bradley Gale and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-24 with Business & Economics categories.

Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standards," according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived "quality" -- how buyers select among competing suppliers, why orders are won or lost, and which competitors are succeeding in which market segments. Using cases including Milliken & Company; AT&T, United Van Lines, and Gillette, Gale shows how leading-edge companies have gone beyond the minimal achievements of conformance quality and customer satisfaction to focus on the third, higher stage, "market-perceived quality versus competitors" and aspire to an emerging fourth stage, "true strategic management." Drawing on his extensive research at AT&T, Johnson & Johnson, Parke-Davis, and other world-class companies, Gale provides new metrics for market-perceived quality that are straightforward and easy to interpret. His set of seven integrative tools for customer value analysis makes up the heart of the "war room wall" to help guide business-unit teams in their effort to outperform competitors in satisfying customers. The great value of these tools is that they are derived from a future-oriented strategic navigation system that tracks competitive information and market-perceived quality. Learning to master this system accelerates customer satisfaction from a slogan to a science and leads ultimately to true strategic management -- the fourth stage of Total Quality Management. The processes described in this book provide an insider's perspective on the criteria of the Baldrige Award. Bradley Gale's insights and innovative methods for defining, measuring, and improving market-perceived quality will create an entirely new thrust for the worldwide quality movement.

Customers Are People The Human Touch

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Author : John McKean
language : en
Publisher: John Wiley & Sons
Release Date : 2003

Customers Are People The Human Touch written by John McKean and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.

Publisher Description

Mastering Enterprise Financial Post Data Group

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Author : Sue Birley
language : en
Publisher: Financial Times/Prentice Hall
Release Date : 1999-02-18

Mastering Enterprise Financial Post Data Group written by Sue Birley and has been published by Financial Times/Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-02-18 with Business & Economics categories.

Subject Guide To Children S Books In Print 1997

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Author : Bowker Editorial Staff
language : en
Publisher: R. R. Bowker
Release Date : 1996-09

Subject Guide To Children S Books In Print 1997 written by Bowker Editorial Staff and has been published by R. R. Bowker this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-09 with Reference categories.

Journal Of Marketing

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Author :
language : en
Publisher:
Release Date : 1998

Journal Of Marketing written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Marketing categories.