Itil 4 Pocket Guide
DOWNLOAD
Download Itil 4 Pocket Guide PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Itil 4 Pocket Guide book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Itil 4 A Pocket Guide
DOWNLOAD
Author : Jan van Bon
language : en
Publisher: Van Haren
Release Date : 2019-04-30
Itil 4 A Pocket Guide written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-30 with Architecture categories.
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
Itil
DOWNLOAD
Author : Van Haren Publishing
language : en
Publisher: BEST PRACTICE
Release Date : 2019-04-20
Itil written by Van Haren Publishing and has been published by BEST PRACTICE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-20 with ITIL. categories.
'The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: - understanding the key concepts of service management - understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management - understanding the four dimensions of service management - understanding the purpose and components of the ITIL service value system - understanding the six activities of the service value chain, and how they interconnect - knowing the purpose and key terms of 15 of the 34 ITIL practices - understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
Itil 4 Pocket Guide
DOWNLOAD
Author : Jan van Bon
language : nl
Publisher: Van Haren
Release Date : 2019-05-21
Itil 4 Pocket Guide written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-21 with Architecture categories.
De ITIL pocketguides van Van Haren Publishing worden al lange tijd beschouwd als een betrouwbare gids op het gebied van ITIL, in vele taalversies. Deze publicaties hebben een vaste plaats verworven als naslagwerk voor professionals en als hulpmiddel bij het toepassen van best practices in een organisatie. Deze pocketguide maakt lezers bekend met het ITIL 4 framework door: • inzicht te verkrijgen in de belangrijkste concepten van servicemanagement • te begrijpen hoe de zeven ITIL-basisprincipes een organisatie kunnen helpen bij het adopteren en toepassen van servicemanagement • inzicht te verkrijgen in de vier dimensies van servicemanagement • inzicht te verkrijgen in het doel en de componenten van het ITIL-servicewaardesysteem • inzicht te verkrijgen in de zes activiteiten van de servicewaardeketen en hoe deze onderling verbonden zijn • het doel en de belangrijkste begrippen van 15 van de 34 ITIL-practices te leren kennen • zeven van die 15 ITIL-practices in detail te leren begrijpen Deze pocketguide geeft uitleg over alle exameneisen voor het ITIL 4 Foundation examen en biedt tevens ondersteuning voor iedereen die eerdere ITIL-edities kent en op zoek is naar een brug naar deze nieuwe editie. ITIL 4 heeft een grote sprong gemaakt in de moderne wereld van IT-servicemanagement, waarbij de nieuwste principes en practices worden behandeld op een klantgerichte en servicegerichte manier.
Itil 2011 Edition A Pocket Guide
DOWNLOAD
Author : Jan van Bon
language : en
Publisher: Van Haren
Release Date : 2020-06-11
Itil 2011 Edition A Pocket Guide written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-11 with Architecture categories.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
Iso Iec 38500 A Pocket Guide Second Edition
DOWNLOAD
Author : Alan Calder
language : en
Publisher: IT Governance Ltd
Release Date : 2019-09-26
Iso Iec 38500 A Pocket Guide Second Edition written by Alan Calder and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-26 with Business & Economics categories.
This useful pocket guide is an ideal introduction for those wanting to understand more about ISO 38500. It describes the scope, application and objectives of the Standard and outlines its six core principles.
Itil 2011 Edition A Pocket Guide
DOWNLOAD
Author : Jan van Bon a.o.
language : en
Publisher: Van Haren Publishing
Release Date : 2011-12-30
Itil 2011 Edition A Pocket Guide written by Jan van Bon a.o. and has been published by Van Haren Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-12-30 with Education categories.
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.
Itil 4 Foundation Courseware English
DOWNLOAD
Author : Van Haren Learning Solutions a.o.
language : en
Publisher: Van Haren
Release Date : 2019-02-28
Itil 4 Foundation Courseware English written by Van Haren Learning Solutions a.o. and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-28 with Architecture categories.
Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.
Six Sigma For It Management A Pocket Guide
DOWNLOAD
Author : Melvin Harteveld
language : en
Publisher: Van Haren
Release Date : 2011-03-03
Six Sigma For It Management A Pocket Guide written by Melvin Harteveld and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-03 with Architecture categories.
Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the high-water mark of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the what of Service Management; Six Sigma defines the how of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations.
The Service Desk Handbook A Guide To Service Desk Implementation Management And Support
DOWNLOAD
Author : Sanjay Nair
language : en
Publisher: IT Governance Ltd
Release Date : 2020-09-15
The Service Desk Handbook A Guide To Service Desk Implementation Management And Support written by Sanjay Nair and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-15 with Computers categories.
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Itil 4 Foundation Pocket Handbook
DOWNLOAD
Author : iCertify Training
language : en
Publisher:
Release Date : 2019-06-13
Itil 4 Foundation Pocket Handbook written by iCertify Training and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-13 with categories.
All the facts you need to pass your ITIL 4 Foundation examThis is the ultimate revision guide is meant to be used as a supplemental learning for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to pass the exam.This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content and coverage of ITIL. This guide describes the key principles of IT service management and provides a high-level overview of each of the corepublications and associated lifecycle phases within ITIL:■ ITIL Service Strategy■ ITIL Service Design■ ITIL Service Transition■ ITIL Service Operation■ ITIL Continual Service Improvement.ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.