Having Hard Conversations
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Having Hard Conversations
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Author : Jennifer Abrams
language : en
Publisher: Corwin Press
Release Date : 2009-01-08
Having Hard Conversations written by Jennifer Abrams and has been published by Corwin Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-08 with Education categories.
Designed to help educators confidently lead difficult conversations, this insightful book offers interactive exercises, sample scripts, and a step-by-step approach to help realize positive outcomes.
Difficult Conversations
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Author : Bruce Patton
language : en
Publisher: Penguin UK
Release Date : 2021-01-28
Difficult Conversations written by Bruce Patton and has been published by Penguin UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-28 with Business & Economics categories.
The 10th anniversary edition of the classic guide to handling life's toughest conversations What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three: - The "what happened" conversation (what do we believe was said and done) - The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves) Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
Taking Conversations From Difficult To Doable
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Author : Lynne Cunningham
language : en
Publisher:
Release Date : 2016-01-31
Taking Conversations From Difficult To Doable written by Lynne Cunningham and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-31 with Communication categories.
Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations for far too long? Have you ever launched into a difficult conversation without being well prepared, only to have the interaction spiral out of control? Most leaders will probably answer yes to at least one, if not all, of these questions. Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations can help you "bite the bullet" and say what needs saying in the most effective possible way. Written by Lynne Cunningham, MPA, FACHE, this book explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively Here's just a sampling of the book's insights: * What happens when we ignore situations that call for a difficult conversation* How to structure and execute a conversation with a peer, direct report, boss or physician * How to implement each of the three powerful conversation models detailed in the book so that the outcome is a "win-win"* Why practicing difficult conversations is so important (Cunningham provides common scenarios you and your team can modify and role play)* Why creating official Standards of Behavior at your organization provides a solid foundation for difficult conversations* What triangulation means, why it's harmful, and how to handle it when it happens* How to respond when a person's behavior doesn't change after a difficult conversationUnlike most books on this subject, Taking Conversations from Difficult to Doable is short and to the point with a focus on easy-to-understand tactics. Its style and length make it perfect for today's busy leaders. Best of all, it helps you master the right skills quickly--and once you've done this you'll find all your conversations become easier, less stressful and more successful.
The Art Of Handling Difficult Conversation
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Author : Sarah Taylor
language : en
Publisher:
Release Date : 2018-04-12
The Art Of Handling Difficult Conversation written by Sarah Taylor and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-12 with categories.
In this book, we will explore how you can handle difficult conversations. There are generally three types of difficult conversations: those that go badly, those that go very well, and those that are avoided. We're going to focus on having a successful conversation that not only achieves the desired outcome but enhances the relationship as well.In this book, I'll share with you specific tips and strategies for having difficult conversations. We'll cover the four phases of successful conversations and specific components of the conversation itself.We'll also look at when you have to initiate a difficult conversation, as well as when you're on the other side. This book will help you prepare step-by-step to have your conversation. In four-phase model that author describe, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.Topics include:1-What is a difficult conversation?2-Understanding why conversations go badly3-Changing your tipping point4-Building your stretegy5-Knowing your triggers6-Re-framing your adversary7-Being prepared for the conversation8-Taking responsibility
Having Difficult Conversations Hbr Emotional Intelligence Series
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Author : Harvard Business Review
language : en
Publisher: Harvard Business Press
Release Date : 2025-04-01
Having Difficult Conversations Hbr Emotional Intelligence Series written by Harvard Business Review and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-01 with Business & Economics categories.
Build your ability to discuss tough topics at work. At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united. This volume includes the work of: Amy Gallo Rebecca Knight Liane Davey Joseph Grenny HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Difficult Conversations In A Week
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Author : Martin Manser
language : en
Publisher: Hachette UK
Release Date : 2014-01-31
Difficult Conversations In A Week written by Martin Manser and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-31 with Business & Economics categories.
Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success: - Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity. - Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue. - Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue. - Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone. - Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy. - Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.
How To Have That Difficult Conversation
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Author : Henry Cloud
language : en
Publisher: Zondervan
Release Date : 2015-08-04
How To Have That Difficult Conversation written by Henry Cloud and has been published by Zondervan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-04 with Self-Help categories.
Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide.
Difficult Conversations
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Author : Douglas Stone
language : en
Publisher:
Release Date : 1999
Difficult Conversations written by Douglas Stone and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Interpersonal communication categories.
How To Have Hard Conversations
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Author : Justine Massy
language : en
Publisher:
Release Date : 2025-07-05
How To Have Hard Conversations written by Justine Massy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-05 with Family & Relationships categories.
How to speak your truth without burning bridges-even if confrontation terrifies you. In this book communication coach Justine Massy gives you the tools to tackle difficult discussions with calm, confidence, and compassion-whether at work, in your relationships, or with yourself. Inside this practical and empowering guide, you'll discover: A simple 6-part framework for navigating difficult conversations step by step Why your brain resists conflict-and how to work with it, not against it Powerful scripts and word-for-word examples for setting boundaries and giving feedback How to stay grounded and emotionally regulated during tough talks What to say when someone gets defensive, shuts down, or lashes out The mindset shift that turns fear into clarity and avoidance into action How to say "no" without guilt-and be respected for it How to communicate assertively without sounding aggressive The role of body language, tone, and presence in making your message land What to do if the conversation doesn't go as planned How to build a culture of open, honest dialogue-in any area of your life If you want to stop avoiding what needs to be said-and start having conversations that actually change things-grab your copy of How to Have Hard Conversations today.
Surviving Dreaded Conversations How To Talk Through Any Difficult Situation At Work
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Author : Donna Flagg
language : en
Publisher: McGraw Hill Professional
Release Date : 2008-10-15
Surviving Dreaded Conversations How To Talk Through Any Difficult Situation At Work written by Donna Flagg and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-15 with Business & Economics categories.
The essential guide for managers and professionals dealing with difficult workplace conversations Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.