From Products To Services

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From Products To Services

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Author : Laurie Young
language : en
Publisher: John Wiley & Sons
Release Date : 2008-08-06

From Products To Services written by Laurie Young and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-06 with Business & Economics categories.

During the last thirty years, a wide range of product companies throughout the Western economies have considered moving into or setting up service businesses. Some have rejected the idea after careful consideration, some have wandered into competitive services without any real idea of what is involved and others have deliberately executed a carefully considered strategic manoeuvre. Included in this debate are some of the most famous business names in the western world: Unisys, Ericsson, Michelin, Nokia and HP. For IBM it was Lou Gerstener’s ‘big bet’; at GE it was one of former CEO Jack Welch’s ‘four major strategies’ and, at General Motors, the financial services arm was its most profitable business for many years. Yet very little has been published on this profound transition. As a result, myths and idiocies abound. Some routinely claim that the ‘evolution from products through services to solutions’ is inevitable. Others think that manufacturing is being outsourced to China and India while American or European teenagers face a career in hamburger stalls. The truth is much more fascinating. To succeed in a service business, most functions of a product company need to change. Operations, management, recruitment, finance, sales, new product development and marketing must all be adjusted. So the move into service therefore involves huge risk caused by disruptive and radical change. What has pushed realistic business people in such widely different industrial sectors to take so large a risk? Does their experience contain lessons or warnings for others? Is the trend likely to continue and affect other parts of the world as their economies develop? Will India, China or other developing economies need to learn how to export service once their manufacturing industries mature? Written by a successful businessman who has been at the heart of these changes in several companies and, with case studies from companies like IBM, Unilever, BT, Michelin, Ericsson and Nokia, this book explores the experience of those who have made the transition; and some who have resisted it. It covers in depth subjects such as: strategic focus, change management, service operations, branding a service business, service sales and service marketing. It is the first major work on this subject. "This book is a ‘must read’ for those considering the plunge into service growth and innovation. Even those companies that have already taken the plunge will gain fresh perspective" —Jim Spohrer, Director, IBM Almaden Research Centre, USA "Laurie Young details in very practical ways the reasons and methodologies for change ... I would recommend this book to every one of my customers." —Douglas Morse, Managing Principal for the Services Transformation and Innovation Group LLC "I am thrilled with the publication of this much needed book. In my work with businesses around the globe, I find that grappling with the challenge of transforming a company from products to services is a compelling priority for increasing numbers of firms." —Stephen W. Brown, PhD, Carson Chair, Professor and Executive Director, Center for Services Leadership, W. P. Carey School of Business, Arizona State University

Business Strategies For Problem Products

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Author : David S. Hopkins
language : en
Publisher:
Release Date : 1977

Business Strategies For Problem Products written by David S. Hopkins and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1977 with Commercial products categories.

Procurement The Value Chain A Tool For Acheiving Effective Organizational Goal

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Author : Dr. David Ackah
language : en
Publisher: GRIN Verlag
Release Date : 2014-11-19

Procurement The Value Chain A Tool For Acheiving Effective Organizational Goal written by Dr. David Ackah and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-19 with Business & Economics categories.

Scientific Essay from the year 2014 in the subject Business economics - Business Management, Corporate Governance, , language: English, abstract: Value chain management (VCM) is more than a theory. It is a strategic business approach that is helping a growing number of businesses increase their long-term competitiveness. It would be extremely difficult to achieve such competitiveness by operating as an individual business within fragmented value chain. The primary purpose of this research is to address procurement and value chain impact on organizational performance. The project provides an informed, objective perspective on VCM by demonstrating how value chains and procurement operate at the business level rather than the sector or sub-sector level. Major changes are currently taking place within procurement functions of manufacturing firms. Procurement is shifting its focus from daily purchasing activities to long term, value-adding procurement and supply chain activities. At the same time, it is responding to the challenges and opportunities of electronic procurement (e- procurement), which refers to the utilization of the internet to buy and sell products and services. The responsibilities of procurement have changed over the last few decades, procurement focused heavily on the transactional elements of the purchasing process. Procurement was accepted as a support function that provides for the sourcing needs of other departments within the organisation

The Principles Of Economical Philosophy

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Author : Henry Dunning Macleod
language : en
Publisher:
Release Date : 1875

The Principles Of Economical Philosophy written by Henry Dunning Macleod and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1875 with Economics categories.

Effective Small Business Management

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Author : Norman M. Scarborough
language : en
Publisher:
Release Date : 2000

Effective Small Business Management written by Norman M. Scarborough and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.

Covering small business management, this work emphasizes entrepreneurship.

Proceedings

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Author :
language : en
Publisher:
Release Date : 1912

Proceedings written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1912 with Civil engineering categories.

Designing And Managing Industrial Product Service Systems

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Author : Petri Helo
language : en
Publisher: Springer
Release Date : 2016-09-02

Designing And Managing Industrial Product Service Systems written by Petri Helo and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-02 with Business & Economics categories.

This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo. The book begins with chapters examining product-service systems structures and servitization – the services infusion process. Next, it presents industrial services as marketing and operations strategy. The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain. Finally the conclusion addresses theoretical and empirical implications in the industrial services supply chain management.

Cyclopaedia Of Political Science Political Economy And Of The Political History Of The United States

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Author : John Joseph Lalor
language : en
Publisher:
Release Date : 1890

Cyclopaedia Of Political Science Political Economy And Of The Political History Of The United States written by John Joseph Lalor and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1890 with Economics categories.

Petroleum Age And Service Station Merchandising

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Author :
language : en
Publisher:
Release Date : 1928

Petroleum Age And Service Station Merchandising written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1928 with Petroleum categories.

Management And Administration In Manufacturing Industries

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Author :
language : en
Publisher:
Release Date : 1925

Management And Administration In Manufacturing Industries written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1925 with Business categories.