Effective Conversational Ai
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Effective Conversational Ai
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Author : Andrew Freed
language : en
Publisher: Simon and Schuster
Release Date : 2025-05-27
Effective Conversational Ai written by Andrew Freed and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-27 with Computers categories.
Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models. Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users–and developers! Effective Conversational AI reveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale. With the tested ideas and examples in this book, you’ll learn to build chatbots that your customers and colleagues will actually want to use! In Effective Conversational AI you’ll learn how to: • Create high-quality chatbots and other conversational AI experiences • Plan for continuous improvement • Incorporate generative AI solutions to improve quality, accuracy, and usability • Evaluate user experience and business results Effective Conversational AI introduces continuous improvement practices that are vital for the constant betterment and evolution of chatbots and CAI tools. It introduces the three most-common forms of chatbot—Q&A, process-oriented, and routing agents—and presents a reliable framework for continuously improving each one. Using modern generative AI and tried-and-tested classic approaches, you’ll learn to deliver high performance chatbots that can guide a customer through complex end-to-end tasks—no human required! Foreword by Jesús Mantas. Purchase of the print book includes a free eBook in PDF and ePub formats from Manning Publications. About the technology Powerful new chatbot frameworks and Generative AI models can practically eliminate problems like misinterpreting user intent and delivering nonsensical answers. In this book, you’ll learn how to build chatbots that take advantage of large language models and other modern tools and create conversational AI experiences users will love. About the book Effective Conversational AI teaches you how to build great chatbots that perform reliably even at enterprise scale. In it, you’ll learn how to clarify user intent using LLMs, respond accurately to unanticipated input, and use Retrieval Augmented Generation to keep responses up to date. Along the way, you’ll discover how to establish a feedback loop for continuous quality improvement and master techniques to integrate GenAI safely into conventional chatbot designs. What's inside • Blend Generative AI and conventional chatbot tools • Use LLMs to improve quality, accuracy, and usability • Plan for continuous improvement • Domain-specific responses using RAG About the reader For developers, engineers, and product managers working with conversational AI. About the author Andrew Freed, Cari Jacobs, and Eniko Rózsa are seasoned conversational AI developers with IBM. Table of Contents Part 1 1 What makes conversational AI work? 2 Building a conversational AI 3 Planning for improvement Part 2 4 Understanding what your users really want 5 Improving weak understanding for traditional AI 6 Enhancing responses with retrieval-augmented generation 7 Augmenting intent data with generative AI Part 3 8 Streamlining complex flows 9 Harnessing context for an adaptive virtual assistant experience 10 Reducing complexity with generative AI Part 4 11 Reducing opt-outs 12 Conversational summarization for smooth handoff
Conversational Ai
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Author : Andrew Freed
language : en
Publisher: Simon and Schuster
Release Date : 2021-11-02
Conversational Ai written by Andrew Freed and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-02 with Computers categories.
"A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities." - Maxim Volgin, KLM Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: Pick the right AI assistant type and channel for your needs Write dialog with intentional tone and specificity Train your AI’s classifier from the ground up Create question-and-direct-response AI assistants Design and optimize a process flow for web and voice Test your assistant’s accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants. About the book Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center. What's inside Pick the right AI for your needs Train your AI classifier Create question-and-direct-response assistants Design and optimize a process flow About the reader For software developers. Examples use Watson Assistant and Python. About the author Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012. Table of Contents PART 1 FOUNDATIONS 1 Introduction to conversational AI 2 Building your first conversational AI PART 2 DESIGNING FOR SUCCESS 3 Designing effective processes 4 Designing effective dialogue 5 Building a successful AI assistant PART 3 TRAINING AND TESTING 6 Training your assistant 7 How accurate is your assistant? 8 Testing your dialogue flows PART 4 MAINTENANCE 9 Deployment and management 10 Improving your assistant PART 5 ADVANCED/OPTIONAL TOPICS 11 Building your own classifier 12 Additional training for voice assistants
Some Factors That Make For Effective And Ineffective Conversation
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Author : David C. Phillips
language : en
Publisher:
Release Date : 1947
Some Factors That Make For Effective And Ineffective Conversation written by David C. Phillips and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1947 with categories.
Spoken Language Processing
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Author : Mikołaj Morzy
language : en
Publisher:
Release Date : 2025-05-29
Spoken Language Processing written by Mikołaj Morzy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-29 with Computers categories.
This book tackles the complexities of spontaneous human dialogues, exploring the challenges of unscripted conversations with their interruptions, overlaps, and disfluencies for conversational AI. It provides a comprehensive exploration of the differences between spontaneous and prescriptive languages, examining the impact of these differences on machine learning models. The author examines the technical aspects of processing spontaneous speech, including automatic speech recognition and transcript engineering, discussing the design and development of AI systems capable of handling the nuances of spontaneous dialogues. Written for researchers in natural language processing and students interested in AI and machine learning applications for spontaneous human communication, this book serves as a guide for understanding the latest advancements in the field and developing more robust and effective Conversational AI systems.
Introducing Artificial Intelligence
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Author : Geoffrey Leslie Simons
language : en
Publisher: Wiley-Blackwell
Release Date : 1984
Introducing Artificial Intelligence written by Geoffrey Leslie Simons and has been published by Wiley-Blackwell this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Computers categories.
Conversational Ai
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Author : Andrew Freed
language : en
Publisher:
Release Date : 2021
Conversational Ai written by Andrew Freed and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with Intelligent personal assistants (Computer software) categories.
Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you'll learn how to find training data, assess performance, and write dialog that sounds human. You'll go from building simple chatbots to designing the voice assistant for a complete call center.
Ai Crafting Precision
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Author : Bruce Goldwell
language : en
Publisher: Independently Published
Release Date : 2023-12-06
Ai Crafting Precision written by Bruce Goldwell and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-06 with categories.
Empower your AI conversations today with "AI Crafting Precision." Elevate your communication skills and explore the vast possibilities of effective queries in the world of artificial intelligence. In this book, you'll discover: Strategies for Crafting Effective Queries: Learn the nuanced techniques to frame queries that extract the precise information you need from AI systems. Enhancing Conversational Efficiency: Explore tips and insights on improving the efficiency of your interactions with AI chatbots and conversational AI. Navigating Natural Language Processing: Gain a deeper understanding of how natural language processing works and how to leverage it for more meaningful conversations. Optimizing AI Conversations: Uncover the secrets to optimizing your conversations with artificial intelligence, whether for information retrieval, creative content generation, or problem-solving. Whether you're a seasoned professional or a newcomer to the world of AI, "AI Crafting Precision" equips you with the tools to articulate queries that get you the results you seek. --- Tags: ai communication guide, effective chatbot queries, natural language processing strategies, conversational AI mastery, optimizing AI interactions, crafting precise AI queries, chatbot communication skills.
Conversational Ai
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Author : Michael McTear
language : en
Publisher: Springer Nature
Release Date : 2022-05-31
Conversational Ai written by Michael McTear and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-31 with Computers categories.
This book provides a comprehensive introduction to Conversational AI. While the idea of interacting with a computer using voice or text goes back a long way, it is only in recent years that this idea has become a reality with the emergence of digital personal assistants, smart speakers, and chatbots. Advances in AI, particularly in deep learning, along with the availability of massive computing power and vast amounts of data, have led to a new generation of dialogue systems and conversational interfaces. Current research in Conversational AI focuses mainly on the application of machine learning and statistical data-driven approaches to the development of dialogue systems. However, it is important to be aware of previous achievements in dialogue technology and to consider to what extent they might be relevant to current research and development. Three main approaches to the development of dialogue systems are reviewed: rule-based systems that are handcrafted using best practice guidelines; statistical data-driven systems based on machine learning; and neural dialogue systems based on end-to-end learning. Evaluating the performance and usability of dialogue systems has become an important topic in its own right, and a variety of evaluation metrics and frameworks are described. Finally, a number of challenges for future research are considered, including: multimodality in dialogue systems, visual dialogue; data efficient dialogue model learning; using knowledge graphs; discourse and dialogue phenomena; hybrid approaches to dialogue systems development; dialogue with social robots and in the Internet of Things; and social and ethical issues.
Conversational Ai Platform The Ultimate Step By Step Guide
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2018-09-10
Conversational Ai Platform The Ultimate Step By Step Guide written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-10 with categories.
What are the disruptive Conversational AI Platform technologies that enable our organization to radically change our business processes? Does Conversational AI Platform analysis isolate the fundamental causes of problems? Is Conversational AI Platform linked to key business goals and objectives? What prevents me from making the changes I know will make me a more effective Conversational AI Platform leader? Do we monitor the Conversational AI Platform decisions made and fine tune them as they evolve? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Conversational AI Platform investments work better. This Conversational AI Platform All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Conversational AI Platform Self-Assessment. Featuring 676 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Conversational AI Platform improvements can be made. In using the questions you will be better able to: - diagnose Conversational AI Platform projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Conversational AI Platform and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Conversational AI Platform Scorecard, you will develop a clear picture of which Conversational AI Platform areas need attention. Your purchase includes access details to the Conversational AI Platform self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
The Tourist S Conversational Guide In English French German Italian
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Author : Johann Thomas Loth
language : fr
Publisher:
Release Date : 1890
The Tourist S Conversational Guide In English French German Italian written by Johann Thomas Loth and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1890 with categories.