Customer First
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Customer First
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Author : Denis Walker
language : en
Publisher: Gower Publishing Company, Limited
Release Date : 1990
Customer First written by Denis Walker and has been published by Gower Publishing Company, Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Putting Customers First
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Author : Andy Bruce
language : en
Publisher: Dorling Kindersley Ltd
Release Date : 2009-07-01
Putting Customers First written by Andy Bruce and has been published by Dorling Kindersley Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-01 with Business & Economics categories.
Focus your organisation on customers and form successful working partnerships with clients.
Mastering Customer Experience Insightful Strategies For Winning In The Evolving Service Landscape
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Author : Aubrey Jane Jenkins
language : en
Publisher: Sadashiva Bolanthur
Release Date :
Mastering Customer Experience Insightful Strategies For Winning In The Evolving Service Landscape written by Aubrey Jane Jenkins and has been published by Sadashiva Bolanthur this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
In today's constantly changing service landscape, mastering customer experience has never been more crucial. Drawing on years of experience and extensive research, this book offers invaluable insights into understanding and anticipating customer needs. It delves into the evolving expectations of customers in an increasingly digital world and provides practical tips on how to meet and exceed those expectations. The book explores key areas such as personalized service, omnichannel experiences, and effective use of technology for a seamless customer journey. It demonstrates how focusing on every touchpoint, from initial interaction to post-purchase follow-up, can lead to genuine customer loyalty and advocacy. By highlighting the importance of a customer-centric mindset, the book emphasizes the need to go beyond mere transactional exchanges and create meaningful relationships with customers. It showcases real-life case studies and success stories from different industries to illustrate how different organizations have implemented effective customer experience strategies. Mastering Customer Experience also addresses the significance of employee engagement and the role of culture in delivering exceptional service. It provides actionable steps for building a customer-centric culture, including hiring and training practices that align with the organization's service objectives. Whether you are a business owner, a customer service professional, or an executive responsible for customer satisfaction, this book serves as an essential resource for improving customer experience. With its array of practical strategies and insightful advice, Mastering Customer Experience guides you toward winning in the ever-evolving service landscape and creating a lasting impact on your customers.
Mastering Microsoft Power Bi
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Author : Brett Powell
language : en
Publisher: Packt Publishing Ltd
Release Date : 2018-03-29
Mastering Microsoft Power Bi written by Brett Powell and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-29 with Computers categories.
Design, create and manage robust Power BI solutions to gain meaningful business insights Key Features Master all the dashboarding and reporting features of Microsoft Power BI Combine data from multiple sources, create stunning visualizations and publish your reports across multiple platforms A comprehensive guide with real-world use cases and examples demonstrating how you can get the best out of Microsoft Power BI Book DescriptionThis book is intended for business intelligence professionals responsible for the design and development of Power BI content as well as managers, architects and administrators who oversee Power BI projects and deployments. The chapters flow from the planning of a Power BI project through the development and distribution of content to the administration of Power BI for an organization. BI developers will learn how to create sustainable and impactful Power BI datasets, reports, and dashboards. This includes connecting to data sources, shaping and enhancing source data, and developing an analytical data model. Additionally, top report and dashboard design practices are described using features such as Bookmarks and the Power KPI visual. BI managers will learn how Power BI’s tools work together such as with the On-premises data gateway and how content can be staged and securely distributed via Apps. Additionally, both the Power BI Report Server and Power BI Premium are reviewed. By the end of this book, you will be confident in creating effective charts, tables, reports or dashboards for any kind of data using the tools and techniques in Microsoft Power BI.What you will learn Build efficient data retrieval and transformation processes with the Power Query M Language Design scalable, user-friendly DirectQuery and Import Data Models Develop visually rich, immersive, and interactive reports and dashboards Maintain version control and stage deployments across development, test, and production environments Manage and monitor the Power BI Service and the On-premises data gateway Develop a fully on-premise solution with the Power BI Report Server Scale up a Power BI solution via Power BI Premium capacity and migration to Azure Analysis Services or SQL Server Analysis Services Who this book is for Business Intelligence professionals and existing Power BI users looking to master Power BI for all their data visualization and dashboarding needs will find this book to be useful. While understanding of the basic BI concepts is required, some exposure to Microsoft Power BI will be helpful.
Bridges To The Customer S Heart
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Author : Paul Uduk
language : en
Publisher: Trafford Publishing
Release Date : 2011-05-25
Bridges To The Customer S Heart written by Paul Uduk and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-25 with Business & Economics categories.
Bridges to the Customers Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.
We Still Need To Talk About Burnout
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Author : Elfi Baillien
language : en
Publisher: Taylor & Francis
Release Date : 2026-03-11
We Still Need To Talk About Burnout written by Elfi Baillien and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2026-03-11 with Health & Fitness categories.
This book critically examines the concept of work burnout, exploring its origins, defining features, and ongoing debates in psychological and organizational research. Burnout is a pervasive phenomenon in contemporary work life, typically characterized by exhaustion, a distant and/or cynical attitude towards work and the people one works with, and a diminished sense of effectiveness at work. It emerges when chronic stress overwhelms our capacity to cope, often resulting in reduced work performance, increased absenteeism, and a general decline in well-being. Yet, fifty years after its initial appearance in the scientific literature, many questions about the concept remain unresolved. This collection of essays addresses key questions about burnout’s relationship to work, personality, emotional labour, and outlines future directions for scholarly inquiry. This book will be helpful for researchers of industrial and organizational psychology, as well as those interested in business management and human resource management. Most chapters were originally published as a special issue of Work & Stress, and were complemented with several additional contributions on burnout that appeared in this journal.
Customer Care Excellence
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Author : Sarah Cook
language : en
Publisher: Kogan Page Publishers
Release Date : 2008
Customer Care Excellence written by Sarah Cook and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
Tableau Cookbook Recipes For Data Visualization
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Author : Shweta Sankhe-Savale
language : en
Publisher: Packt Publishing Ltd
Release Date : 2016-12-26
Tableau Cookbook Recipes For Data Visualization written by Shweta Sankhe-Savale and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-26 with Computers categories.
Create beautiful data visualizations and interactive dashboards with Tableau About This Book Delve into the features and functionalities of Tableau from the ground up with this step-by-step guide that has over 50 "follow-me" recipes Build rich visualizations to effectively highlight the underlying trends and patterns in your data Build beautiful interactive dashboards and storyboards to stitch your visualizations together and tell a story Who This Book Is For This book is for anyone who wishes to use Tableau. It will be of use to both beginners who want to learn Tableau from scratch and to more seasoned users who simply want a quick reference guide. This book is a ready reckoner guide for you. The book will be such that both new & existing Tableau users who don't know, or can't recall how to perform different Tableau tasks can use the book and be benefited from it. What You Will Learn Get to grips with the Tableau workspace and terminologies and understand what data sources you can connect Learn to create basic charts like bar chart, stacked bar, pie chart, line chart, area chart, tree map & word cloud Go even further with more advanced visualizations such as scatter plot, box & whiskers plot, dual axis, bullet chart, Histograms, Maps, etc Use pre-defined calculation and change its scope and direction to affect outcome Learn to define Parameters and call them into parametric calculations that provide outcomes based on user inputs Build Dashboards and use Actions to link multiple sheets on the dashboard Connect to multiple data sources using Data Blending, Multiple Table Join within the same data source as well as across data sources, Custom SQL and learn to work with data Extracts Compute statistical trends, build forecasting models and use Reference lines for benchmarking In Detail Data is everywhere and everything is data! Visualization of data allows us to bring out the underlying trends and patterns inherent in the data and gain insights that enable faster and smarter decision making. Tableau is one of the fastest growing and industry leading Business Intelligence platforms that empowers business users to easily visualize their data and discover insights at the speed of thought. Tableau is a self-service BI platform designed to make data visualization and analysis as intuitive as possible. Creating visualizations with simple drag-and-drop, you can be up and running on Tableau in no time. Starting from the fundamentals such as getting familiarized with Tableau Desktop, connecting to common data sources and building standard charts; you will walk through the nitty gritty of Tableau such as creating dynamic analytics with parameters, blended data sources, and advanced calculations. You will also learn to group members into higher levels, sort the data in a specific order & filter out the unnecessary information. You will then create calculations in Tableau & understand the flexibility & power they have and go on to building story-boards and share your insights with others. Whether you are just getting started or whether you need a quick reference on a "how-to" question, This book is the perfect companion for you Style and approach This cookbook takes a step-by-step approach and the text systematically evolves to cover more involved functionalities. Every recipe includes illustrative screenshots which provide a detailed visual resource for each step.
Practical Web Database Design
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Author : Chris Auld
language : en
Publisher: Apress
Release Date : 2013-11-11
Practical Web Database Design written by Chris Auld and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-11 with Computers categories.
Although many web professionals will have incorporated a database into a web site before, they may not have much experience of designing them - this book will teach you all you need to know about designing a database for use with a web site or web application. From first principles to designing a successful web database, this book will show you how to get the most out of database design. From the Publisher Unlike other database design books in the market, this one focuses on design of databases for use on the Web. Web databases benefit from good general database design principles, but also have their own set of caveats, which must be considered for their design to be truly successful. This book covers both the general, and the web-specific database principles.
Ellinger S Modern Banking Law
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Author : Eliahu Peter Ellinger
language : en
Publisher: Oxford University Press, USA
Release Date : 2011-07-21
Ellinger S Modern Banking Law written by Eliahu Peter Ellinger and has been published by Oxford University Press, USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-21 with Business & Economics categories.
This book looks at the UK banking in the context of general legal doctrines and banking regulation. It draws on Australian, US and Canadian examples and deals with the impact of the recent global financial crisis.