Customer Driven Project Management
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Customer Driven Project Management
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Author : Bruce T. Barkley
language : en
Publisher: McGraw Hill Professional
Release Date : 2001-07-03
Customer Driven Project Management written by Bruce T. Barkley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-07-03 with Business & Economics categories.
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Customer Centric Project Management
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Author : Elizabeth Harrin
language : en
Publisher: Routledge
Release Date : 2017-03-02
Customer Centric Project Management written by Elizabeth Harrin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Business & Economics categories.
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.
Customer Driven Project Management
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Author : Bruce T. Barkley
language : en
Publisher:
Release Date : 1994
Customer Driven Project Management written by Bruce T. Barkley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Project management categories.
Customer Centric Project Management
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Author : Elizabeth Harrin
language : en
Publisher: Routledge
Release Date : 2017-06-28
Customer Centric Project Management written by Elizabeth Harrin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-28 with categories.
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what �value� actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can�t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.
Government Program Management
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Author : Bruce T. Barkley
language : en
Publisher: McGraw Hill Professional
Release Date : 2011-02-12
Government Program Management written by Bruce T. Barkley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-12 with Business & Economics categories.
PROVEN STRATEGIES FOR APPLYING PROGRAM MANAGEMENT TECHNIQUES TO PUBLIC SECTOR PERFORMANCE MANAGEMENT Government Program Management examines ongoing global reforms in public-sector program design and management and explains how to deliver public-sector programs in response to these reforms. A new, generic program management model--essential for government executives, program managers, and legislative leaders--is presented. The new model addresses various dysfunctional forces, many of them global in scale, that inhibit public programs from achieving their intended benefits and outcomes. This in-depth resource discusses broad reforms that fundamentally alter government agency structure, performance reporting and budgeting, composition, and roles and functions. The book also looks at targeted reforms affecting individual programs, covering concept, planning, design, delivery, cost control, and performance reporting. Best practices from both the public and private sectors are covered in this pioneering guide. Government Program Management covers: Forces for change in government program management: impacts of the new public management theory Problems and issues in public program performance and benefits management Agency performance and program management developments in the United States Applying the industry standard for program management according to the Project Management Institute to public agencies and programs The program management office in the public sector Government workforce changes and implications for program management Public program leadership developments Global models and benchmarks for program management: new public management concepts Models for future programs Case study: a national digital health information system in the United States The special problem of networked and intergovernmental programs Recommendations for changing public program management structure, systems, and processes in the United States beginning with the president
Project Management In New Product Development
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Author : Bruce Barkley
language : en
Publisher: McGraw Hill Professional
Release Date : 2007-11-02
Project Management In New Product Development written by Bruce Barkley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-11-02 with Technology & Engineering categories.
Turn Innovative Ideas into Products and Services—and Manage and Control Them Using Project Management Tools The first book to integrate project management and product development, Project Management in New Product Development shows you how to manage the translation of ideas into new products and services and get them to market cheaper, better, and faster using advanced project management tools and techniques. Packed with detailed case studies and illustrations, this unique book explains how to move new products and services quickly from concept to product to market as a managed and seamless process free of problems and delays. This project tool also shows how to ensure that bad products are stopped at gateway points, before they become product and project failures. Project Management in New Product Development features: The first integrated treatment of project management and new product development designed for modern, globally oriented firms Numerous case studies covering software, technology, electronics, construction, telecommunications, military, and aerospace 150 informative tables, figures, and graphics
Project Risk Management
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Author : Bruce Barkley
language : en
Publisher: McGraw Hill Professional
Release Date : 2004-08-09
Project Risk Management written by Bruce Barkley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-08-09 with Business & Economics categories.
An essential reference for project and program managers, this book provides simplified concepts and the tools necessary to assess, prioritise, and manage high-risk projects and tasks The author delivers hands-on, practical information including: Proven methods of integrating risk management into business and project planning Clear templates and models for preparing risk management plans Hard-nosed but easily-applied risk assessment tools such as sensitivity analysis Tips for setting up risk management process and support systems
Global Program Management
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Author : Paula Wagner
language : en
Publisher: McGraw Hill Professional
Release Date : 2010-01-05
Global Program Management written by Paula Wagner and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-05 with Technology & Engineering categories.
An in-depth guide to global program management This practical resource offers proven strategies for directing the design, development, delivery, and monitoring of major, long-term business or agency programs in global markets. Global Program Management reflects the movement of the field to a broader, more global, and enterprise-wide perspective. Covering the new Project Management Institute (PMI) Standard for Program Management, the book explains the ways in which program management differs from project management and reveals how to master strong leadership, organization, communication, technical, managerial, and agility skills along with a comprehensive understanding of foreign markets and cultures. Discover how to: Review organizational and global settings for program management Adhere to the new PMI Standard for Program Management Develop strategies, programs, and candidate projects into a strategic portfolio Align strategies and programs to ensure success, profitability, and program benefits Assess, monitor, and mitigate risk on a program scale Hone global program management leadership competencies Find and secure partners to provide program support Apply program management concepts to federal sector reforms
People Skills For Project Managers
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Author : Steven Flannes
language : en
Publisher: Jones & Bartlett Publishers
Release Date : 2001
People Skills For Project Managers written by Steven Flannes and has been published by Jones & Bartlett Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
For many project managers, handling people problems is the most challenging part of the job. People Skills for Project Managers is a practical guide filled with proven, how-to guidance for heading up a strong project team - and heading off emerging problems with team members before they become crises, weaken your project, and threaten its outcome.
Customer Centric Projects
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Author : Ethan Evans
language : en
Publisher: Publifye AS
Release Date : 2025-02-21
Customer Centric Projects written by Ethan Evans and has been published by Publifye AS this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-02-21 with Business & Economics categories.
Customer Centric Projects emphasizes a pivotal shift in business management: moving from internally-driven projects to those deeply rooted in customer centricity. The book explores how understanding customer needs and aligning project goals accordingly can significantly enhance customer satisfaction and drive sustainable growth. By prioritizing customer insights, businesses can minimize waste and deliver products and services that truly resonate. One intriguing fact highlighted is that companies truly embracing customer centric projects see marked improvements in customer retention. The book progresses by first laying the foundational principles of customer centricity, then advancing into methods for gathering and analyzing customer data using tools like behavioral analytics. It then shows how to translate these customer insights into actionable project requirements, ensuring every deliverable contributes to overall customer satisfaction. Case studies demonstrate successful customer-centric strategies across various industries. Finally, the book addresses maintaining customer focus throughout the project lifecycle, advocating for agile methodologies and iterative feedback loops. It provides a framework for measuring the success of customer-centric projects, offering metrics to track progress and optimize project execution. The book distinguishes itself by offering accessible guidance and a practical framework, making it invaluable for project managers and business leaders seeking to build projects that achieve lasting success.