Communicating With Customers
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Communicating With Customers
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Author : Agency for Instructional Technology
language : en
Publisher: South Western Educational Publishing
Release Date : 2001-10-09
Communicating With Customers written by Agency for Instructional Technology and has been published by South Western Educational Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-10-09 with Business & Economics categories.
Communicating With Customers emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. This text demonstrates the importance of customer service; identify customer needs; communicate effectively with customers in person, over the telephone, or over the Internet; and effectively handle customer complaints. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research. Learner's guide (required) contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises.
Communicating With Customers
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Author : Wendy S. Zabava Ford
language : en
Publisher: Hampton Press (NJ)
Release Date : 1998
Communicating With Customers written by Wendy S. Zabava Ford and has been published by Hampton Press (NJ) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers.
Communicating With Customers
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Author : Patrick Forsyth
language : en
Publisher: Orion Publishing Company
Release Date : 1999
Communicating With Customers written by Patrick Forsyth and has been published by Orion Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
Effective communication is essential for a successful business, and this toolkit aims to offer guidance for those concerned with marketing, sales and customer care. It explores every angle of communicating with customers and clients, from building relationships with clients, to handling complaints.
Communicating With Customers
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Author : Baden Eunson
language : en
Publisher: Wiley
Release Date : 1998-04-22
Communicating With Customers written by Baden Eunson and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-04-22 with Business & Economics categories.
Interacting with clients requires more than just a set of interpersonal skills. This book presents commiunication as an organisational strategy for survival, helping you to understand the processes of non-verbal communication, listening and questioning, communicating in writing and on the telephone, and dealing with customers from hell and other places.
Contact Care Communicate
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Author : Stephanie Dollschnieder
language : en
Publisher: Xlibris Corporation
Release Date : 2010-01-04
Contact Care Communicate written by Stephanie Dollschnieder and has been published by Xlibris Corporation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-04 with Business & Economics categories.
Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service is a quick and easy read. It helps demystify people skills by presenting interaction concepts in a straight-forward manner that most people can employ. The book pages contain real-world approaches to customer service challenges, and actionable steps for creating an outstanding service experience that will help secure customer loyalty, grow customer base and business services. This book is a compilation of the insights and observations gleaned from over 20 years of successful research, training, and consulting work in the field of customer service. Ms. Dollschnieder contends that genuine customer service is really a study and practice in human relations. The guidelines within Contact, Care, COMMUNICATE explore the best ways to optimize the human aspect of service. You’ll be introduced to the critical Business-Service-Trust Cycle; learn effective listening techniques; come to understand the nuances of non-verbal communication; and be provided with seven steps for salvaging customer relationships when an error has been made. For those encounters with seriously angry customers, it also provides Seven Tips for Dealing Effectively with Angry or Difficult Customers. Lastly, the book contains “how to” suggestions for those businesses that want to reap the many benefits of creating an internal culture of service.
Communicating With Customers Videorecording
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Author : Communication Briefings (Firm)
language : en
Publisher:
Release Date : 1998
Communicating With Customers Videorecording written by Communication Briefings (Firm) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Customer services categories.
... provide(s) you with dozens of tips that will help you and your organization build a superior customer service program.
The Customer Communication Formula
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Author : Charlotte Purvis
language : en
Publisher: Write Way Publishing Company
Release Date : 2020-12-11
The Customer Communication Formula written by Charlotte Purvis and has been published by Write Way Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-11 with categories.
A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: "We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends." That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula. Friendly + Formal + Focused = Customer Service Success This Formula helped her clients create an environment where Customer Service Professionals (CSPs) spoke in a manner that customers would know they were contacting a Best-in-Class Contact Center, instead of someone sitting at home chatting on the phone with their family and friends. That conversation with the client was over 20 years ago, and since then Charlotte Purvis has coached and trained hundreds of Customer Service Professionals using her 3-F Customer Service Formula. As a result, literally millions of customers have benefited from the service they've received based on this formula. "Customer Service Professionals" include advisors, agents, consultants, assistants, specialists, representatives, coordinators, sales enrollment specialists, and basically anyone who communicates with customers. In a world that is becoming increasingly more competitive, when anyone can start a business with a website and a product idea, and when more customers are buying online than ever before, outstanding customer service will set you apart from your competition. There is no question that investing in improving your customer service will pay dividends in the long term. This book is for Customer Service Professionals, Corporate Leaders, Small Business Owners, Faith Community Leaders, Managers, Supervisors, Trainers, Coaches, Subject Matter Experts, Government Agencies, Non-profit Organizations, and anyone interested in customer communication and customer service success. Here's some of what you will discover in this book: Three key words that Customer Service Professionals and Leaders need to know-and that have been successfully used to assist millions of customers. The Three Phases of Customer Interactions-Connection, Conversation, and Closure-and how to apply the 3-F Formula to each phase. How to speak the language of customer service, manage challenging situations, and offer each customer an excellent experience. 10 Statements Every Organization Needs in order to develop a custom approach to Customer Service. How to provide Extreme Customer Service, especially during a global crisis. Success Stories about how the 3-F Customer Communication Formula has helped clients reach and exceed their customer service goals. The Charlotte Purvis Story about how she took lessons learned in her beloved Tuscaloosa, Alabama, and from her years of client engagements to develop a formula that not only benefits customers but also helps her clients advance in their personal and professional lives. And More! This book is really two books in one. Part 1 is for Customer Service Professionals (CSPs) and part 2 is for Customer Service Leaders. Lots of CSPs move on to roles of additional leadership and this book prepares them for that next level. If you're ready to start looking at the world through the eyes of your customers and take your business to the next level by delivering the best-in-class customer service, then click the BUY NOW button and let's take this journey together.
Communicating To Customers Through Social Media
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Author :
language : en
Publisher:
Release Date : 2014
Communicating To Customers Through Social Media written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.
When it comes to Social Media there is certianly a right way to communicate and a wrong way. There are countless examples of what not to do in Social Media - we stay focused on what TO DO in this series about how to communicate using the most popluar Social Media channels. Form the best times to use Social Media channels to the type of Content that drives engagement, this series has a little bit of everything when it comes to proper Social Media communication.
Effective Communication With Customers And Clients
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Author : Gwyn
language : en
Publisher: Thomson South-Western
Release Date : 1992-05-30
Effective Communication With Customers And Clients written by Gwyn and has been published by Thomson South-Western this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-05-30 with Business & Economics categories.
This textbook presents the essentials of personal communication skills that focus on the customer's point of view and good on-the-job communication.
Communicating With Customers
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Author :
language : en
Publisher:
Release Date : 2002
Communicating With Customers written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Air conditioning industry categories.
An interactive learning resource designed to improve the communication skills of service technicians working in the airconditioning and mechanical services sector.