Business Process Mapping Workbook
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Business Process Mapping Workbook
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Author : J. Mike Jacka
language : en
Publisher: John Wiley & Sons
Release Date : 2009-07-07
Business Process Mapping Workbook written by J. Mike Jacka and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-07 with Business & Economics categories.
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.
Business Process Mapping
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Author : Jacka
language : en
Publisher: Wiley
Release Date : 2002-03-01
Business Process Mapping written by Jacka and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-03-01 with categories.
Business Process Mapping
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Author : J. Mike Jacka
language : en
Publisher: John Wiley & Sons
Release Date : 2009-05-18
Business Process Mapping written by J. Mike Jacka and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05-18 with Business & Economics categories.
Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" Timothy R. Holmes, CPA, former General Auditor, American Red Cross "Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter." Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University "Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers." Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies "Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!" Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California
Business Process Improvement Workbook Documentation Analysis Design And Management Of Business Process Improvement
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Author : H. James Harrington
language : en
Publisher: McGraw Hill Professional
Release Date : 1997-04
Business Process Improvement Workbook Documentation Analysis Design And Management Of Business Process Improvement written by H. James Harrington and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-04 with Business & Economics categories.
Enables you to improve quality, productivity, and competitiveness the business process improvement way. This workbook shows you how to: understand and set process improvement goals; eliminate bureaucracies, duplication, and obsolescence; evaluate information management; research cycle time; analyze functions and tasks in administration; and more.
Process Mapping And Management
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Author : Sue Conger
language : en
Publisher: Business Expert Press
Release Date : 2011-06-13
Process Mapping And Management written by Sue Conger and has been published by Business Expert Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-13 with Business & Economics categories.
This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation. As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part—mapping—the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part improvement—provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called “leaning,” and its purpose is to remove waste from an existing process. The second perspective is “cleaning,” during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is “greening,” which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final part of the book—error-proofing and metrics—presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a “case for change.” And throughout this book, Conger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.
Enterprise Process Mapping
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Author : Charles G. Cobb
language : en
Publisher:
Release Date : 2005
Enterprise Process Mapping written by Charles G. Cobb and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Flow charts categories.
Many books on process mapping are oriented around a traditional manufacturing process control environment. the methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. the author's previous book, From Quality to Business Excellence: a Systems Approach to Management, explains the philosophy behind this approach. This book provides the how to for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization. This book includes a free evaluation copy of Microsoft Visio and a free evaluation copy of the ProcessMaps tool for enterprise process mapping, as well as computer-based training on how to use these tools. Review a sample Webinar presentation about this book by the author by clicking here.
Successful Business Process Management
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Author : Paula Berman
language : en
Publisher: AMACOM
Release Date : 2014-04-23
Successful Business Process Management written by Paula Berman and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-23 with Business & Economics categories.
This book has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé. Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflows? In Successful Business Process Management, you will discover step-by-step instructions that explain how to: Overcome resistance and apathy to standard procedures Take a systematic rather than ad hoc approach to process management Design key processes and capture them in documented procedures Revise existing processes when feasible Roll out the changes so people know what to do Embed them in the organization for reliable outcomes With the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can’t afford to dampen the innovation that got them on the map in the first place. Successful Business Process Management will show you how to get it just right.
Process Mapping Process Improvement And Process Management
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Author : Dan Madison
language : en
Publisher: Paton Professional
Release Date : 2005
Process Mapping Process Improvement And Process Management written by Dan Madison and has been published by Paton Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. (Publisher)
The Basics Of Process Mapping
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Author : Robert Damelio
language : en
Publisher: CRC Press
Release Date : 2011-05-11
The Basics Of Process Mapping written by Robert Damelio and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-11 with Business & Economics categories.
This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.
Business Process Mapping
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Author : Ali Darwish
language : en
Publisher: Writescope Publishers
Release Date : 2011
Business Process Mapping written by Ali Darwish and has been published by Writescope Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Flow charts categories.