A Guide To Computer User Support
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A Guide To Computer User Support
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Author : Fred Beisse
language : en
Publisher:
Release Date : 1999
A Guide To Computer User Support written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.
A Guide To Computer User Support For Help Desk Support Specialists
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Author : Fred Beisse
language : en
Publisher:
Release Date : 2012
A Guide To Computer User Support For Help Desk Support Specialists written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with End-user computing categories.
A Guide To Computer User Support For Help Desk And Support Specialists
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Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2012-03-26
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-26 with Computers categories.
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR and Microsoft Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E to reinforce the knowledge and skills your students need for success in today's user-support positions. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
A Guide To Computer User Support For Help Desk And Support Specialists A Guide To Help Desk Technology Tools And Tec
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Author : Fred Beisse
language : en
Publisher:
Release Date : 2005-06-01
A Guide To Computer User Support For Help Desk And Support Specialists A Guide To Help Desk Technology Tools And Tec written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-06-01 with categories.
How To Manage The It Helpdesk
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Author : Noel Bruton
language : en
Publisher: Routledge
Release Date : 2002
How To Manage The It Helpdesk written by Noel Bruton and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful support, demonstrating successes and failures through real life case studies.
A Guide To Computer User Support Ech Master
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Author : Fred Beisse
language : en
Publisher:
Release Date : 2007
A Guide To Computer User Support Ech Master written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with End-user computing categories.
Guide To Computer User Support For Help Desk And Support Specialists Second Editi
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Author : Fred Beisse
language : en
Publisher: Turtleback
Release Date : 2001-03-01
Guide To Computer User Support For Help Desk And Support Specialists Second Editi written by Fred Beisse and has been published by Turtleback this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-03-01 with categories.
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Handbook For Developing Computer User Manuals
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Author : Kay A. Adams
language : en
Publisher: Free Press
Release Date : 1986
Handbook For Developing Computer User Manuals written by Kay A. Adams and has been published by Free Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1986 with Computers categories.
Computer Use In Education
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Author : Veronica S. Pantelidis
language : en
Publisher:
Release Date : 1985
Computer Use In Education written by Veronica S. Pantelidis and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985 with Computer managed instruction categories.
Proceedings Of Annual Acm Sigucc User Services Conference
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Author :
language : en
Publisher:
Release Date : 1980
Proceedings Of Annual Acm Sigucc User Services Conference written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Computation laboratories categories.