Sla

DOWNLOAD

Download Sla PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Sla book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page

The Complete Guide To It Service Level Agreements

DOWNLOAD
Author : Andrew Hiles
language : en
Publisher: Rothstein Associates Inc
Release Date : 2002

The Complete Guide To It Service Level Agreements written by Andrew Hiles and has been published by Rothstein Associates Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.

Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.

Service Level Agreements

DOWNLOAD
Author : Jimmy Desai
language : en
Publisher: It Governance Limited
Release Date : 2010

Service Level Agreements written by Jimmy Desai and has been published by It Governance Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Electronic books categories.

Buy the itSMF guide to service level management today! Service Level Management - a Practitioner's Guide, Second Edition ;offers a practical, experience-based approach to the subject matter. This guide shows you the best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more. Additionally, this book comes complete with a free CD packed with sample templates and supporting documents. You can tailor these ;templates to your specific needs using the advice and guidance in the book. No more reinventing the wheel. This second edition of the book has been reorganised in line with feedback from itSMF's SLM roadshows. The templates on the accompanying CD have been fully revised, the section on service catalogues has been extended. A new section on SLM small-scale implementation has added. Key Features © Benefits: Shows you ;best way to design a service level management (SLM) roadmap and implementation project plan. Providing you with a step-by-step approach. Comes with a CD that contains templates of various different SLM documents. These can be tailored to your own needs. Saving you both time and money Published by the itSMF - the representative body of the IT service management industry. Revised and updated with feedback incorporated from itSMF's SLM roadshows. Meaning this book is current and very up to date. Includes a new section on small-scale SLM ;implementation, meaning this book can help you implement SLM ;no matter the size of your organisation. Note: The ebook version does not provide access to the companion files.

Service Level Agreements By Andrew Hiles Hon Fbci Eloscm

DOWNLOAD
Author : Andrew Hiles, Hon FBCI, EIoSCM
language : en
Publisher: Rothstein Publishing
Release Date : 2016-06-01

Service Level Agreements By Andrew Hiles Hon Fbci Eloscm written by Andrew Hiles, Hon FBCI, EIoSCM and has been published by Rothstein Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-01 with Business & Economics categories.

In an ideal business climate, all your service level agreements would align perfectly with business goals. Your company’s vision, definitions, requirements, and performance measurement would be clear. But in today’s fast-paced, complex world of outsourcing, you could use some help to make that a reality. Look no further! In A Rothstein Publishing Collection: Service Level Agreements, four key books by Andrew Hiles combine to help you achieve effective agreements. Andrew Hiles draws on decades of experience to guide you in achieving service level agreements (SLAs) that are not simply legal documents, but are strategic business-centric tools that can lead to enduring, satisfying, and profitable relationships between customer and supplier. In this four-book package, you will receive a step-by-step guide to designing, negotiating, and implementing SLAs in your organization: Service Level Agreements: Winning a Competitive Edge for Support & Supply Services The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers These books include checklists, samples, statistics, and real-world case studies that will help you to: • Create clearly written SLAs that are unambiguous, comprehensive, and enforceable. • Balance service costs against quality for business advantage. • Provide the level of service that meets the expectations of customers and keeps them loyal. • Apply quality assurance techniques to the SLA to identify the right quality of service. • Prevent disputes between customers and suppliers. • Avoid catastrophic losses and day-to-day headaches.

Service Level Agreements For Cloud Computing

DOWNLOAD
Author : Philipp Wieder
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-11-06

Service Level Agreements For Cloud Computing written by Philipp Wieder and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-06 with Computers categories.

Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.

Service Level Agreements

DOWNLOAD
Author : Andrew Hiles
language : en
Publisher: Rothstein Associates Inc
Release Date : 2000-06-30

Service Level Agreements written by Andrew Hiles and has been published by Rothstein Associates Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-06-30 with Business & Economics categories.

Provides guidance on how to create enduring, satisfying and profitable relationship between customer and supllier by using service level agreements.

Integrating Service Level Agreements

DOWNLOAD
Author : John K. Lee
language : en
Publisher: John Wiley & Sons
Release Date : 2002-10-02

Integrating Service Level Agreements written by John K. Lee and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-10-02 with Computers categories.

Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies

Service Level Agreements

DOWNLOAD
Author : Sara Cullen
language : en
Publisher: outsourcingtoolset
Release Date : 2006-07

Service Level Agreements written by Sara Cullen and has been published by outsourcingtoolset this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-07 with Business & Economics categories.

E Business Service Level Agreements

DOWNLOAD
Author : Andrew Hiles
language : en
Publisher: Rothstein Associates Inc
Release Date : 2002-06-30

E Business Service Level Agreements written by Andrew Hiles and has been published by Rothstein Associates Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-06-30 with Business & Economics categories.

Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values - especially when markets are skittish. Some losses have exceeded $40 million with stock values falling by 26%. This new book offers the keys to effective SLAs with Internet Service Providers (ISPs) and Application Service Providers (ASPs), which can go a long way toward averting catastrophic losses as well as day-to-day headaches.

Infoworld

DOWNLOAD
Author :
language : en
Publisher:
Release Date : 2001-04-30

Infoworld written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-04-30 with categories.

InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.

Najve I Hrvatsko Engleski I Englesko Hrvatski Rije Nik

DOWNLOAD
Author : Francis Aloysius Bogadek
language : en
Publisher:
Release Date : 1917

Najve I Hrvatsko Engleski I Englesko Hrvatski Rije Nik written by Francis Aloysius Bogadek and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1917 with Croatian language categories.