Perspectives In Quality
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Global Perspectives On Quality Assurance And Accreditation In Higher Education Institutions
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Author : Magd, Hesham
language : en
Publisher: IGI Global
Release Date : 2021-09-17
Global Perspectives On Quality Assurance And Accreditation In Higher Education Institutions written by Magd, Hesham and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-17 with Education categories.
Quality accreditation in higher education institutions (HEIs) is currently a buzzword. The need to maintain high-quality education standards is a critical requirement for HEIs to remain competitive in the market and for government and regulatory bodies to ensure the quality standards of programs offered. From being an implicit requirement that is internally addressed, quality assurance activities become an explicit requirement that is regularly audited and appraised by national and international accreditation agencies. HEIs are voluntarily integrating quality management systems (QMS), institutional and program-specific, in response to the political and competitive environment in which it exists. Through its higher education department or by creating non-profitable accreditation bodies, many governments have implemented a quality framework for licensing HEIs and invigilates its adherence based on which accreditation statuses are granted for HEIs. Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions provides a comprehensive framework for HEIs to address quality assurance and quality accreditation requirements and serves as a practical tool to develop and deploy well-defined quality management systems in higher education. The book focuses on the critical aspects of quality assurance; the need to develop a concise and agile vision, mission, values, and graduate attributes; and to develop a system that effectively aligns the various activities of the HEI to the attainment of the strategic priorities listed in the institutional plans. The chapters each cover the various facets of the quality assurance framework and accreditation agencies' requirements with practical examples of each. This book is useful for HEI administrators, quality assurance specialists in HEIs, heads of academic departments, internal auditors, external auditors, and other practitioners of quality, along with stakeholders, researchers, academicians, and students interested in quality assurance and accreditation in higher education.
Quality Management For It Services Perspectives On Business And Process Performance
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Author : Praeg, Claus-Peter
language : en
Publisher: IGI Global
Release Date : 2010-09-30
Quality Management For It Services Perspectives On Business And Process Performance written by Praeg, Claus-Peter and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-30 with Business & Economics categories.
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Quality Of Life
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Author : Philip Seed
language : en
Publisher: Jessica Kingsley Publishers
Release Date : 1997
Quality Of Life written by Philip Seed and has been published by Jessica Kingsley Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Social Science categories.
While exploring the popular references to the term "Quality of Life," this book also compares the technical meanings in medicine, the social sciences and in economic and social planning. Methods of measuring quality of life in these and other fields are reviewed to draw out elements which enhance the others.
Quality In Early Childhood Services An International Perspective
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Author : Penn, Helen
language : en
Publisher: McGraw-Hill Education (UK)
Release Date : 2011-01-01
Quality In Early Childhood Services An International Perspective written by Penn, Helen and has been published by McGraw-Hill Education (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-01 with Education categories.
This book examines how quality and good practice in early childhood education and care is interpreted and implemented in a variety of settings and circumstances, globally as well as nationally. Drawing on a lifetime of practice in a variety of roles and in particular using her experience of research and policy making in a wide variety of countries, the author discusses issues of quality and practice in early education and care
Health Promotion And Quality Of Life In Canada
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Author : Dennis Raphael
language : en
Publisher: Canadian Scholars’ Press
Release Date : 2010-02-01
Health Promotion And Quality Of Life In Canada written by Dennis Raphael and has been published by Canadian Scholars’ Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-01 with Medical categories.
Health and quality of life are vital social reflections. The way a society distributes resources amongst its population tells us a great deal about the society itself. This unique volume unites readings that explore the integral link between quality of life and public policy choices. The first section discusses individual perspectives on health promotion and quality of life and provides a conceptual basis for determining an individual's or community's standard. The next section addresses community and policy perspectives to show how quality of life is related both to the health of the population as a whole, and to collective choices that determine how material resources are distributed in society. Part three places quality of life and population health within a political economy framework and uses the social determinants of health concept to illustrate how societies differ in their willingness to support their members' quality of life and health. Part four examines vulnerable populations and their issues: the Indigenous community, persons with disabilities, women and the gender gap, and the effects of race and immigrant status on employment opportunities. The final section suggests ways in which health promotion, quality of life, and the social determinants of health agendas can come together. It provides an up-to-date analysis of the barriers facing those attempting to improve quality of life and health, as well as the means to accomplish those goals.
Quality Assurance In Higher Education
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Author : Don F. Westerheijden
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-09-04
Quality Assurance In Higher Education written by Don F. Westerheijden and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-04 with Education categories.
By bringing together leading experts on quality assurance in higher education from seven countries (from Europe, the USA and South Africa), this volume intends to go several steps further than most publications on quality assurance. First, it brings together views from micro to macro levels in the multi-actor space, showing how quality assurance impacts the higher education system throughout. Second, it links quality assurance solidly to issues of regulation, translation (rather than mechanical ‘implementation’) and transformation, instead of being only focused on quality assurance as a single policy instrument. Third, it uses this broad range of research insights to criticize current practices, explaining for instance why sometimes people have difficulty in tracing any concrete effects of all initiatives taken in this area. Finally, the book offers proposals for better focusing quality assurance in the future to address institutional challenges better. The general purpose of the book then is to give an engaged, academic reflection on how quality assurance is embedded in higher education and in a dynamic way to assess its impacts and potential improvements.
Global Perspectives On Quality In Higher Education
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Author : David Dunkerly
language : en
Publisher: Routledge
Release Date : 2017-09-20
Global Perspectives On Quality In Higher Education written by David Dunkerly and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-20 with Social Science categories.
This title was first published in 2001: An edited collection of essays from experts in the field of quality assurance in higher education. Each contributor provides a summary of recent developments in the respective countries centred on specific themes. They include an outline of the nature of higher education in the various countries, a description of recent developments in higher education quality assurance mechanisms together with discussions of the role of government, funding, the implications of emerging new trends such as distance learning, and non-traditional modes of delivery and assessment. The book should be of use to those working in higher education - both academics and policy makers - because of its comparative focus and ability to compare strategies and structures from one country to another. Similarly those working directly in assuring quality issues should also find the volume valuable.
Operations Management
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Author : Martin Kenneth Starr
language : en
Publisher:
Release Date : 1996
Operations Management written by Martin Kenneth Starr and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Computers categories.
Customer Experience Management For Water Utilities
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Author : Peter Prevos
language : en
Publisher: IWA Publishing
Release Date : 2017-10-15
Customer Experience Management For Water Utilities written by Peter Prevos and has been published by IWA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-15 with Science categories.
Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.
Proceedings Of The Conference
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Author : New Zealand Geographical Society. Conference
language : en
Publisher:
Release Date : 1997
Proceedings Of The Conference written by New Zealand Geographical Society. Conference and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Geography categories.